Roofing Megastore Reviews 

884
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 197 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and the website helpful for planning projects. A significant number of people appreciated the good quality of the products received, often noting competitive pricing. Several reviewers also experienced timely delivery with good communication and helpful drivers, with items frequently arriving well-packaged and in perfect condition. However, some people were dissatisfied with delivery experiences, reporting delays, lack of communication, or unexpected arrival times. Others encountered issues with product quality, such as inaccurate cuts, damaged items upon arrival, or poor-quality components. Additionally, a few customers faced difficulties with returns, cancellations, or found customer service communication to be slow, and some orders arrived with missing or incorrect items.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick, efficient, and on-time... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting easy and straightforward... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the good quality of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices competitive and reasonable for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday... See more

Rated 3 out of 5 stars

Ordering, delivery etc all great. The sheets where cut to specific sizes for me but accuracy of cuts varied up to 15mm which made it a little difficult to align. Also the plastic fixing caps / mushroo... See more

Rated 3 out of 5 stars

Had a notification of expected delivery on 09/07/2026. Not been contacted and still witing 12 days later, and they expect me to be here when it arrives or they say they can charge for failed delivery.... See more

Rated 3 out of 5 stars

ordered 3 dome roof windows- obscure, on the installation found that 2 windows were obscure and one was clear. I managed to convince the client for installing it anyway. Sent a message to RM with com... See more


Company details

  1. Home Improvement Store

Written by the company

Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.


Contact info

3.5

Average

TrustScore 3.5 out of 5

884 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.5

All reviews

(884)

196 reviews in the last 12 months

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Rated 2 out of 5 stars

Communication Issues

I found the slow response in communicating frustrating when trying to clarify the product and price, which literally took a week.
The product is excellent and the driver pleasant, however, I had no advance warning of the delivery and it was by sheer luck I was there to help with unloading

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable would not attempt to use again

We paid in advance for an order. We were advised of a delivery date 2-3 weeks later. The date the delivery was due, it did not arrive. We received an email the following day telling us the price had increased and asking us to pay extra before the goods would be delivered. In the end they cancelled the order. Our experience was 100% unreliable.

19 May 2026
Unprompted review
Rated 3 out of 5 stars

The products are really good - But...

The products are really good. But one of my sheets was unloaded clumsily and the edge smashed - I had to make my carport slightly shorter to allow me to trim this off.
And, I ordered 2 reels of tape but neither was delivered.

I tried to notify customer support but their webpage doesnt seem to work - it just hangs constantly loading.

So my advice is to help unload the polycarbonate sheets and check everything carefully before the delivery guys leave.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch

The order arrived as expected and it's really good quality. Has made a massive difference to our pergola.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Bought from them twice

Bought from them twice, bought material for my garage roof and then later for my parents. I don't know anything about roofing material but the website is so easy to use, the customer service and delivery were spot on. Also, turned the order around within a couple of weeks which was quicker than expected, great company 😀

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Very poor delivery bits missing on…

Very poor delivery bits missing on three occasions. I emailed a few times and no reply or email kept coming back. I asked for my delivery costs back but still waiting on an answer. I won’t hold my breath. Not a happy customer

19 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent company, I recommend them.

It was very easy to use the website to place the order. The follow-up emails were clear and useful and the delivery instructions I gave were passed on to the driver. The order arrived on the day stated and driver was very pleasant and helpful. If only all companies were this good life would be much easier.

15 June 2026
Unprompted review
Rated 4 out of 5 stars

The polycarbonate sheets were a good…

The polycarbonate sheets were a good buy,unfortunately when given a tracking number for V1 it didn't work tried ringing megastore the first call just rang and rang eventually hung up and tried later and got through gave the tracking number that megastore sent in an email only to be told it was totally wrong then told V1 would call to discuss delivery, I got a text saying when they would deliver,think between megastore and V1 there seems to be a lack of communication

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Order was promptly dealt with

Order was promptly dealt with, delivery exactly when they said & delivery men were very helpful.
There was a slight material delay initially but we were kept updated all the time and in the end the delay was very brief. The products were packed extremely well and there was no chance of damage in transit.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

The perfect solution for a shelter from the elements

We needed a bespoke piece of polycarbonate 2.0 x 1.4m to cover a potting area and were able to order to our precise requirements at a reasonable cost. The order was delivered ahead of schedule and was very well packaged, ensuring that the sheet was in perfect condition. The completed sheet met our specification and requirements and is now in situ providing shelter from the elements.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order, quick delivery, well packaged.

We needed clear PVC corrugated panels to cover part of our chicken enclosure and found them at Roofing Megastore at the best price. Ordering was straight forward, delivery was quick with full communication letting us know where are order was. I asked to be phoned before arrival and the delivery guys rang half an hour before. Great delivery team! Panels were extremely well packaged with cardboard around the corners and bubble wrap around the whole thing plus plastic outside. All perfect condition.
Please to say the roofing is up and all screwed in place with no problems.
No hesitation in recommending the product or the company.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Roofing Megastore have sent me a…

Roofing Megastore have sent me a request . I have no idea why you are asking me to give a review as I have never bought anything from Roofing Megastore and if I haven't then there is probably a good reason for that decision .

8 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had placed an order with Roof Mega Store but later decided to cancel it. The cancellation process was straightforward, and I had no problems getting my refund. Customer service was helpful, and the refund was processed promptly. Overall, a smooth and hassle-free experience. I would be happy to use them again in the future.Thank you

26 May 2026
Unprompted review
Rated 2 out of 5 stars

Not great, find an actual shop where you can buy this stuff instead!

Not great. I used the online calculator to estimate the materials needed for my lean to roof, this came up with an excessive amount of un-needed expensive accessories. The order arrived in just over a week. It was well packed, but there were still a few cracks in some of the sheets, as the guys had to dig it out of the van from under a pile of sofas, tyres, and the like. After I opened the package, I realised I only had 3 of the 5 glazing bars on the order, and the massive amount of fixings were missing altogether. I spent an hour and 10 mins on hold to them, before giving up. 2 days after reporting the items as missing, I received an email, but it was not clear when the replacements would arrive. Eventually the missing parts were refunded. I found a local builder's merchant that has everything in stock and purchased the missing bits from there. Wish I'd gone down this route to start with but there we go...

25 May 2026
Unprompted review

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