Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
Company replied
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
Company replied
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more
Company replied
Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience great company.
Great experience great company.
Choose on price, will return regardless due to customer service.
2 July 2023
Reply from Roofin Online Store
Hi Ben, Thank you so much for leaving this fantastic 5 star review. Kind Regard's Lorraine :)
Super good service
Super good service, came exactly as shown on pictures and as described. I also had a question which was replied to efficiently, super happy
25 June 2023
Reply from Roofin Online Store
Hi Jozef, Thank you so much for taking the time to leave this 5 star review. We work hard to make our customers experience as enjoyable as possible so this really means the world to us all. Kind Regard's Lorraine :)
Reply from Roofin Online Store
Hi Samantha, Thank you so much for taking the time to leave this 5 star review. We really appreciate the feedback. Kind Regard's Lorraine :)
The whole package.
Easy to use website. Very prompt delivery and as I’d missed something of the initial order I found out that the customer service was possibly the best I’ve ever experienced with a very friendly, informative and helpful team.
25 June 2023
Reply from Roofin Online Store
Hi David and Julia, Thank you so much for leaving this fantastic 5 star review. At Roofin we are passionate about providing all our customers with an excellent experience while shopping with us . Seeing this review has truly made our day :) Kind Regard's Lorraine.
Reply from Roofin Online Store
Hi Steve, Thank you so much for taking the time to leave this 5 star review :) Kind Regards Lorraine.
purchased facia board and gutters for…
purchased facia board and gutters for my property,customer service was great,
18 May 2023
Unprompted review
Reply from Roofin Online Store
Hi Rascul, Thank you for this fantastic 5 star review. We are thrilled that you are happy with the products you received. Kind Regards Lorraine :)
Ordered roofing sheets
Ordered roofing sheets
No delivery goes to clear amber group
Avoid at all cost
17 June 2023
Unprompted review
easy to order
easy to order
got a phone call to confirm address as the delivery driver was lost met him at b and q car park and he followed me home
packaging damaged but contents ok
had to order extra tiles but
second order went smoothly
4 June 2023
Reply from Roofin Online Store
Hi David, Thank you so much for leaving this 5 star review. As a small family run business we truly appreciate the feedback. Kind Regard's Lorraine :)
Really good service done what they said…
Really good service done what they said they would do
4 June 2023
Reply from Roofin Online Store
Hi Stephen, Thank you so much for taking the time to leave this 5 star review. Kind Regards Lorraine :)
Reply from Roofin Online Store
Hi Cynthia, Thank You so much for this fantastic 5 star review. Kind Regard's Lorraine :)
Roofing tiles
Website easy to move around and find the items you need. Excellent product and quality. fast delivery
31 May 2023
Reply from Roofin Online Store
Hi Lisa, Thank you so much for taking the time to leave this 5 star review. We update our website often to make it as easy as possible for our customers. Its really good to hear our customers find it easy to navigate and are happy with the products we sell. Kind Regard's Lorraine :)
All 👍 very good
31 May 2023
Reply from Roofin Online Store
Hi John, Thank you so much for taking the time to leave this fantastic review. Kind Regard's Lorraine :)
Reply from Roofin Online Store
Hi William, Thank you so much for this fantastic 5 star review. Its wonderful to hear our customers have had great service while shopping with us at Roofin . Kind Regard's Lorraine :).
Best service
Best service , I couldn't ask for better. Elaine was a great help. Delivered when said and cheap as chips.
21 April 2023
Unprompted review
Reply from Roofin Online Store
Hi Steven , Thank you for taking the time to leave this 5 star review. We aim to offer the best price at Roofin for all our customers. Kind Regard's Lorraine :)
I needed tiles for my park home roof…
I needed tiles for my park home roof which weren't easy to find so I was very pleased to be able to purchase them from Roofin Online. They were delivered quickly and safely but I think the delivery charge of £36 for 6 tiles, was extortionate. I had a tarpaulin delivered on the same day from a different company which weighed more than the roofing tiles and postage was only £4.99.
There is no justification for charging this amount of money.
26 April 2023
Reply from Roofin Online Store
Hi, Thank you for taking the the time to leave your feedback.
I'm sorry you feel the delivery cost was high, unfortunately this delivery cost is set by our supplier and reflects the weight and size of these roofing tiles.
We do give all delivery cost up front before the order is placed, giving our customer's the opportunity to source materials locally if they don't wish to pay delivery costs. However, we always offer our lowest prices upfront, so even with delivery factored in, we are the cheapest place in the UK to buy Metrotile products from.
Many Thanks Lorraine :)
Restored my faith in online buying!
This is an unknown supplier and I was sceptical at first. The direct delivery took a bit longer, but Lorraine in customer services was an absolute star and did exactly what she said she would. I'm very impressed with the price I paid but also that there was instantly a helpful person there to help when I needed to speak to someone.
12 May 2023
Unprompted review
Reply from Roofin Online Store
Hi Sarah, Thank you so much for taking the time to leave this 5 star Review. We pride ourselves on providing great service and its fantastic to hear our customers feedback. Kind Regard's Lorraine :)
Easy to order & very quick delivery…
Easy to order & very quick delivery plus kept me informed with order processing & delivery times
26 April 2023
Reply from Roofin Online Store
Hi Mick, Thank you for taking the time to leave this 5 star review. It truly mean's so much to us all :) Kind Regard's Lorraine.
Happy Customer
Website easy to navigate. Customer service excellent. However, issues with delivery due to courier. Promp
t action by Customer Service and delivery received on the day in question, thanks to their efforts. Not an easy task on a Friday afternoon and Bank Holiday weekend. Thank you for all of your help.
27 April 2023
Reply from Roofin Online Store
Hi Sharon, Thank you for taking the time to leave this fantastic review, our team work hard to ensure our site is easy to navigate, we are glad to know the effort is appreciated at the customer side. Thank you :) Kind Regard's Lorraine.
I was told by the lady at Roofin I…
I was told by the lady at Roofin I would be notified before my delivery was due, however I wasn't and I wouldn't have chosen to leave the tiles on the street, but fortunately I'd just returned and was able to get things put in my garage. But as usual the lady at the help desk at Roofin was helpful with my order.
24 April 2023
Great product delivered on time.
26 April 2023
Reply from Roofin Online Store
Hi Joanne, Thank you for taking the time to leave this 5 star review. It mean's a lot to us all at Roofin knowing our customer's have had a great experience while shopping with us :) Kind Regard's Lorraine.
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