Roofin ,it’s fantastic product with affordable price,also quick delivery service.we love the products.
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Review summary
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Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
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Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
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Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
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Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Unhelpful people, wrong bad quality items.
On the 10/1/2024 we contacted Vanessa at roofin online stores who was very helpful but did not know what materials we needed in order to build the style roof that roofin stores supply. She then spoke with someone else who had training and created a basket for us.
Later that day we noticed a mistake by roofin online stores where we were told to buy 10 sheets and glazing bar to fit the drawings provided by us but we actually required 11. This matter was solved quickly.
16/1/2024 Then unfortunately a mistake of our own was that the glazing sheets ordered were a different length to the glazing bars ( a mistake which was not noticed by both roofin online stores or ourselves and so when they came to site they were the wrong size). No bother it was us that added those to the basket and so we were told kindly if we buy new sheets when the drop off the new they will pick up the old which we were very thankful for.
Now we also realised that when roofin online stores created a basket for us they had forgot to add on the correct screws they suggest to use and so we brought this issue up and they agreed to send those also. (Fair as if they were on the original order we would have paid for them initiallly.)
24/1/2024 we fitted the system provided but found it quite difficult as all the sheets provided were different sizes and so we had to adjust the roofing supports to incorporate the off square sheets. Also the trims were much harder than previous systems we have used and the flashing kit provided was extremely messy and not worth the money you pay for it.
25/1/2024 we were contacted by Vanessa to confirm the refund has been issued for the original roofing sheets which were ordered wrong by us but unfortunately the issue returned was only £452.81 instead of the £543.18 which we payed. We payed an extra postage fee so that is covered so should have received the full refund.
29/1/2024 I emailed roofin online stores personally to express I was unhappy with the items sent, provided photographic evidence showing my concerns and still to date have had no contact back from roofin online store.
6/2/2024 I left a review to explain I was very unhappy as no one was trying to help us after, we have received part of our money back not the full amount which was promised and no one was doing anything to try and help us.
8/2/2024 I now have fake review on my business profile page calling me a liar and giving us a bad review when we have never provided this company with a service.
I have contacted the financial ombudsman as I feel this is a form of attack and to date have not received any call or message apart from this reply regarding my issues.
6 February 2024
Unprompted review
Reply from Roofin Online Store
To ADF Property Services,
This review is very unreasonable and factually incorrect, I can see there has been a lot of back and forth between yourself and my team since you initially enquired in January and placed your order, and my team have been very helpful and responsive to your enquiries, we even provided you with free fixings as you did not order any.
I can see that my team went above and beyond again to help rectify YOUR mistake of ordering the wrong sheet size, by collecting and refunding the sheets without making any deductions for the return haulage. Strictly speaking under the returns policy, you should have arranged the return yourself, but my team wanted to help you rectify YOUR mistake quickly, to enable you to order the correct size and complete your project. This was all done within a couple of days of you realising your mistake and contacting us.
In response to your comments about receiving a partial refund, your original order included glazing bars and sheets, only the sheets were ordered incorrectly by you, so only those were collected and refunded, it seems unreasonable for you to expect a full refund when you were still in possession of the majority of the order.
My team went above and beyond to help you, and this review is not an accurate representation of the products and services that you received.
Regards, Daniel - General Manager
Reply from Roofin Online Store
Hi Ian, thank you for taking the time to leave this amazing 5 star review. We look forward to serving you again soon :) Kind Regards Lorraine.
Competitive prices
Competitive prices, Good communication & quick delivery, can’t fault the service.
11 January 2024
Reply from Roofin Online Store
Hi Eddie, thank you for taking the time to leave this 5 star review. We check our prices often to make sure we can offer the best prices to our customers. This really has made our day seeing this :) King Regards Lorraine.
As described and on time delivery
10 January 2024
Reply from Roofin Online Store
Hi Dave, Thank you so much for taking the time to leave this 5 star review. Kind Regards Lorraine :)
Excellent service and delivery the…
Excellent service and delivery the items I ordered were very good quality.
10 January 2024
Reply from Roofin Online Store
Hi Steven, thank you for taking the time to leave this fantastic 5 star review. We are happy that you had a great experience shopping with us at Roofin. Kind Regards Lorraine :)
Great company
Great company, good quality products and fast delivery.
Highly recommended
8 January 2024
Reply from Roofin Online Store
Hi Tony, Thank you so much for this review. As a small family run business it really means a lot to us. We are thrilled that you have had a great experience shopping with us at Roofin Kind Regards Lorraine :)
Well packaged …
My order was well packaged and delivered to a safe location. Impressed with service.
5 January 2024
Reply from Roofin Online Store
Hi Toby, Thank you so much for taking the time to leave this 5 star review. Seeing this has made our day. We truly appreciate it :) Kind Regards Lorraine.
Excellent service
5 December 2023
Reply from Roofin Online Store
Hi Scott, Thank you so much for taking the time to leave this excellent 5 star review. Kind Regards Lorraine :)
Brilliant company with superb service
Brilliant company with superb service.
Delivery was excellent so was price and quality.
I needed a bit more material and they shipped that in double quick time turning the order AND the delivery around within 24 hours.
It could not have been better.
A very satisfied customer.
8 December 2023
Unprompted review
Reply from Roofin Online Store
Hi Robert, thank you so much for taking the time to leave this fantastic review. Customer satisfaction is our number one goal and its great to hear feedback like this from our customers. Thank you for choosing to shop with us at Roofin :) Kind Regards Lorraine.
Reply from Roofin Online Store
Hi Martin, Thank you for taking the time to leave this 5 star review. It means so much to us all :). Kind regards Lorraine.
Supagrid gravel grids delivered
I ordered the supagrid gravel grids. They were just what I was looking for, fit together really well and are robust. Delivery was very efficient and driver friendly. Can't fault anything
27 October 2023
Reply from Roofin Online Store
Hi Ron, Thank you for this wonderful review. We are so pleased that you are happy with the supagrid you ordered. Kind Regards Lorraine :)
Great product quick delivery
6 November 2023
Reply from Roofin Online Store
Hi Mrs. Osborne, Thank you for taking the time to leave this 5 star review. Kind Regards Lorraine :)
Lightweight tiles
Great communication, fast delivery and helped out when I was to tile short with the delivery
25 October 2023
Reply from Roofin Online Store
Hi Joanne, Thank you for this 5 star review. Kind Regards Lorraine :)
Reply from Roofin Online Store
Hi Derek, Thank you so much for taking the time to leave this 5 star review :) Kind Regards Lorraine.
delivered the grid I ordered fast
delivered the grid I ordered fast, good price, excellent service
27 October 2023
Reply from Roofin Online Store
Hi Jolyon, Thank you for this fantastic 5 star review, it truly means a lot to us all. We hope to serve you again :) Kind Regards Lorraine.
Helpful team members
26 October 2023
Reply from Roofin Online Store
Hi Ma, Thank you so much for taking the time to leave this 5 star review :) Kind Regards Lorraine.
Excellent service and quality product.
3 October 2023
Reply from Roofin Online Store
Hi Ionut, Thank you so much for taking the time to leave this 5 star review. It really means so much knowing your happy with the service and the products you ordered. Kind Regards Lorraine :)
Good products poor delivery
Good products, but very slow delivery
Stated next day & it ended up to be a week!!
2 October 2023
Reply from Roofin Online Store
Hi Martin, Thank you for sharing your feedback. We're so sorry that your delivery took longer than expected.
I have looked into this with our supplier, and the driver couldn't find your address. Unfortunately we weren't made aware of this until reading this review but I am glad you have received your goods. We take your feedback on board and will aim to do better going forward.
Kind Regards Lorraine :)
Fantastic profuct
Easy to order, easy to put up. Great service.
Thank you, love my new roof
2 October 2023
Reply from Roofin Online Store
Hi Karen,
Thank you so much for this 5 star review. We are over the moon after reading your review. Supaslate is a fantastic product, and knowing our customers agree is amazing. Kind Regards Lorraine :)
Very good service fast delivery…
Very good service fast delivery everything was in good condition pleased with the product
26 September 2023
Reply from Roofin Online Store
Hi Stephen, thank you for this fantastic 5 star review. It means so much to us knowing you are happy with your experience shopping with us at Roofin. Kind Regards Lorraine :)
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