Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
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Review summary
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I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
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Roofin ,it’s fantastic product with affordable price,also quick delivery service.we love the products.
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Good product at a good price with quick delivery Slight problem but phoned and everything sorted quickly and efficiently. Thanks
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Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service! Vanessa was really helpful. Prompt ordering and dispatch aswell.
Thoroughly recommmended
17 April 2023
Unprompted review
Reply from Roofin Online Store
Hi Jan, Thank you so much for taking the time to leave a 5 star review. Its great to hear you have had a fantastic experience while shopping with us at Roofin. Kind regards Lorraine.
Made my purchase on the 5/4/23
Made my purchase on the 5/4/23. It wasn’t until after my order went through I was told it wouldn’t arrive until the 14/4/23. After taking the day off work to wait in all day, I contacted them at 1630 to check the order was going to be delivered. They told me that there had been a delay and it wasn’t going to arrive until 18/4/23, with no explanation as to why I wasn’t contacted! I asked if the delivery could be made the day before as I am leaving the country on the 18/4/23, and I said I would wait on the live chat to find out the answer so I can sort this out. Then got cut off from live chat, and haven’t been able to get through ever since. Nobody answering the phone today either!
Guess I will just have to wait and see if my lead turns up before I leave the country, or I have to get my money back once I’m abroad!( which I’m not looking forward to doing as I suspect it won’t be easy with how their customer service’s are!!)
Will re-review after 18/4/23!🤞
Review update17/4/23:
So, I contacted roofin first thing this morning, and Vanessa ( who I dealt with on Friday), instantly remembered me, and informed me that she had already spoken to the relevant people regarding my delivery and she assured me it would be her before 2pm.
Delivery is now on the driveway, and all looks good.
Big thank you to Vanessa for getting this delivered today. Has saved me a headache of trying to source more product before I leave tomorrow.
As a company though, a bit more thought needs to go into keeping the customer up to date regarding deliveries and dates. We all know problems happen in life, it’s not a perfect world, but it would be good to be kept in the loop regarding products we have paid for and when we will get them!
15 April 2023
Unprompted review
Reply from Roofin Online Store
Hi Andrew, thanks for taking the time to leave this feedback.
It was easter weekend shortly after you ordered and unfortunatley bank holidays don't count as working days.
As soon as you contacted us at 16:17 on Friday afternoon, my colleuegue got straight on the case with our supplier, as they had told us that your delivery would be made on 14/04, which is why we passed this date on to you.
I've checked the live chat history and it says you left/ended the chat at 16:38.
Our office is open Monday to Friday from 08:45 to 16:45, so if you tried to call on Saturday then nobody was here to answer your call because we were closed.
Once again my colleuegue has been on the case first this morning with our supplier, who have confirmed that your order is in fact out for delivery today, as promised. She came in early to do this for you.
I'm sorry that you feel this represents bad customer service, but I can see that we tried our best to get this resolved quickly for you, considering how late in the day we were contacted.
Kind Regards, Daniel - General Manager
CUSTOMER SERVICE APPAULING
Ordered some guttering. Ordered the wrong size. Emailed the email address for returns to be ignored. I then telephoned, got told I would get a call back, nothing happened. Telephoned again to be told it was fine to send back as within the 14 days. So I posted back. I then get the parcel sent back to me with a note: -
Returned not covered by our cancellation policy and return for business. (Not pre-approved or returned within 7 days)
Returned to incorrect address, we weren't notified of the return so were not able to provide the correct address.
Please do not attempt to return again.
Maybe they should train there staff on their returns policy. AVOID, AVOID AVOID
13 March 2023
Unprompted review
Reply from Roofin Online Store
Hi Brix Limited, Cranleigh, I'd like to respond to the factual innacuracies in your review.
You got in touch to let us know you wanted to return your order as you ordered the wrong size item, we then sent you a link to our returns policy because as a business, you do not have the same automatic right to cancel and return within 14 days as a consumer does. Return requests from businesses are reviewed on a case-by-case basis, and if accepted the goods must be returned within 7 days and a 30% restocking fee applies.
As highlighted in our returns policy, requests must be made to our email address, if accepted, we'll then provide the return address. Unfortunatley, we never had a response from you, until your parcel arrived a few weeks later, to our office, and not the distributor address we would have specified given the opportunity. As we do with all customers who follow our returns proceedure. The decision on rejecting your parcel was made by myself, because it was returned outside of our terms & conditions, and as a small business we have to draw a line somewhere.
I don't feel it's fair for you to leave a false and inaccurate review on our page, just because you decided to wing it and didn't get the desired outcome. As a business yourself I'm sure you wouldn't appreciate me doing the same on your Google Review page.
Kind Regards, Daniel - Manager @ Buildin Stores
The best supplier I have ever used
The best supplier I have ever used
They go out of their way to go the extra mile for you .Can’t thank them enough
Customer service excellent
30 March 2023
Unprompted review
Reply from Roofin Online Store
Hi Michael, Thank you so much for the excellent 5 star review you left. It really mean's a lot to us all at Roofin to know our customer's have had a fantastic experience shopping with us. :) Kind Regard's Lorraine.
Reply from Roofin Online Store
Hi Jim, Thank you so much for taking the time to leave this excellent review. We really appreciate the feedback. Customer satisfaction is our main goal here at Roofin, it's really good to hear our customers have received fantastic service. We hope to serve you again soon. :)
Ease of ordering no fuss
Ease of ordering no fuss, staff very helpfull on the chat line. Delivery was excelent and bang on time everything i ordered was on the pallet and secure could not be happier would certainly buy from roofin online again thanks jim sayers
21 March 2023
Reply from Roofin Online Store
Hi James, wow thank you so much for the excellent review. Our main goal at Roofin is making it as easy as possible to order from our site and give our customers exactly what they need and give fantastic customer service. So thank you so much for the lovely 5 star review. Looking forward to serving you again. Kind Regards, Lorraine :)
Reply from Roofin Online Store
Hi Gary, Thank you so much for this excellent 5 star review. At Roofin we pride ourselves on giving fantastic customer service. Seeing reviews like this means we are achieving this. Kind Regards, Lorraine :)
Reply from Roofin Online Store
Hi Mfungwa, Thank you so much for your 5 star review. So glad your happy with the service you received. Looking forward to serving you again. Kind Regards Lorraine. :)
great delived on time
27 February 2023
ROOFIN best on line .…
Well I went on line to find this special type of roof for my extension and found ROOFIN from start to finish they were fab order compleat delivered bang on time and all was in excellent order .
27 February 2023
Reply from Roofin Online Store
Hi Sandy, wow what a review :) Thank you so much for that . It really means a lot to know our customers are happy with our products and service. Kind Regards Lorraine
Great value mdpe connectors
Purchased various mdpe connectors from an excellent selection online. Great value and service. Many Thanks
2 March 2023
Reply from Roofin Online Store
Hi Mike, Thank you so much for your excelled review. We update our website with new products daily to offer the best selection of products at the best price's. Kind Regard's Lorraine. :)
Really good service and delivery
Really good service and delivery.
Best value for Tapco tiles
23 February 2023
Reply from Roofin Online Store
Hi John, Thank you for taking the time to leave this fantastic 5 star review. We are really pleased your happy with the service and products you ordered. Kind Regards Lorraine :)
Reply from Roofin Online Store
Hi Ryan, Thank you so much for your 5 star review. So glad to see you are happy with the service you received at Roofin. Kind Regard's Lorraine :)
On time delivery and goods not damaged.
28 February 2023
Fast service
23 February 2023
Good value.
Easy to order and quick delivery.
Goods ordered were cheaper than Amazon even with the delivery charge.
27 February 2023
Reply from Roofin Online Store
Hi Mark, Thank you so much for the 5 star review. We compare our price's daily to offer the best price for our customer's. Kind Regard's Lorraine :)
Reply from Roofin Online Store
Hi Roy, So glad your happy with your experience shopping with us at Roofin. Kind Regards Lorraine. :)
Excellent service with great support!
Excellent service with great prices - a special thanks to Vanessa who went out of her way to help, thank you!!!
23 February 2023
Unprompted review
Easy ordering of materials
Easy ordering of materials, kept informed.Delivered in the time slot we were given by a very helpful and polite driver 👍
18 February 2023
Everything looks good so far
Everything looks good so far. The only issue I had was the pack sizes. Ridge vents were sold as a pack of roughly 11m2 where I needed only 2m2. From shopping around I notice all companies do this but I see no reason why the packs couldn’t be split.
8 February 2023
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