Even though I’m based in Scotland and Roofmaker are around five hours away, Stella was brilliant at arranging a visit as quickly as possible. The motor had worked perfectly for almost 10 years before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had three skylights fitted just over 12 months ago one of which was powered by a motor to enable it to open. We have had a few issues with the control panel and rain sensor which have had to be rep... See more
I would like to thank Abbs Jamal for his patient guidance while arranging four roof lights for my attic extension. Abbs always answers his phone quickly, is very well informed on all aspects... See more
Stella was extremely helpful and gave me plenty of options when my glass shattered after a roof tile fell onto it. I’d already been concerned about heat build-up in the summer, and Stella explained th... See more
Company details
Written by the company
Roof Maker design, manufacture and supply world class rooflights. Our unique, patented suite of products deliver the sleek innovation, quality and durability to transform your bold vision into breathtaking reality.
Contact info
1 Pinfold Road Thurmaston , LE4 8AS, Leicester , United Kingdom
- 0116 269 6297
- sales@roof-maker.co.uk
- roof-maker.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Failure to respond to calls and emails
Update 16/6/25 - Regarding the below issue I’m pleased to be able to update that within 24hrs of posting I was contacted directly by the MD Kishnan Bhogaita who immediately took charge of the issue, apologised profusely over what happened and we’ve been able to arrange a service visit to assess and resolve the problem on 2nd July.
It’s important to reflect when things go well as it is when they don’t and Krishnans personal response to my problem has been fantastic and restored my faith in Roof Maker. 🤞 that the issue is finally resolved after the engineer visit. Thank you Kishnan.
2/6/25 - We had a large electric roof light installed in October 2023 and when failed to open in December 2024 our installer contacted roof maker and eventually in January 2025 they sent out engineers to fix the problem and replace one of the chain motors.
At the beginning of April 2025 the same motor failed again and wouldn't open (the roof light lifting slightly on the opposite side before closing again) my installer tried to contact customer services on a number of occasion without any luck or proper response.
I called on the 22nd April and left a message and then emailed on 13th May explaining the situation and included a short video showing the problem, and again on the 28th May with neither email getting any response. I've also called twice today (2nd June) and heard a message saying they can't take my call and to leave a voice mail which I did.
Lastly through Trust Pilot I saw the email of the customer services manager Emma Mackay and have emailed her direct.
So far I have had a very expensive window that has not worked properly for a number of weeks and whilst we've had some lovely weather we've been unable to open it for ventilation in our kitchen.
All I want is for someone to take ownership of this issue at Roof Maker and help us solve the problem... that shouldn't be too much to ask surely..???
2 June 2025
Unprompted review
Reply from Roof Maker Ltd
Dear CMDS,
Thank you for taking the time to leave your review, and we're truly sorry to hear about your recent experience. This clearly hasn’t lived up to the high standards of service and product reliability that we aim to deliver.
We sincerely apologise for the inconvenience and frustration caused by the repeated issue with your electric rooflight motor, and more importantly, for the lack of timely communication from our side. We completely understand how disappointing it must be to have an investment like this underperform—especially during periods of good weather when ventilation is so important.
Please rest assured, your feedback has been escalated directly to our Managing Director, who is now personally overseeing your case to ensure it’s resolved as quickly as possible. I have requested some details from you regarding your order so that we can investigate what caused the communication breakdown and the recurrence of the motor issue, and we’ll be in touch shortly with a clear resolution plan.
At Roof Maker, we’re committed to providing not just innovative, high-spec rooflight solutions but also dependable aftercare and responsive support—and we’re sorry we fell short here. We value your patience and the opportunity to put things right.
Kind regards
Roof Maker
100% recommended.
I also opted for a clearance stock item after initially going down the route of a custom size lantern.
Really happy with the Slimline lantern and I used the money I saved buying one of the discounted stock rooflights to pay for Roof-Maker to install it.
My own builder could have done it but having the manufacturer install it makes more sense to me…you get extra warranty also.
100% recommended.
1 June 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Sienna,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear you're delighted with your Slimline Roof Lantern—one of our most popular and contemporary designs. It’s great to know that opting for a in-stock item gave you not only exceptional value but also the flexibility to reinvest in our professional installation service. Having our in-house team carry out the installation does indeed offer complete peace of mind, along with the added benefit of our extended manufacturer’s warranty.
At Roof Maker, we’re committed to delivering premium-quality rooflights, expert craftsmanship, and a seamless customer experience from start to finish. We're so pleased we could exceed your expectations and that you'd 100% recommend us.
Thanks again for choosing Roof Maker—we’re proud to have earned your trust!
Kind regards
Roof Maker
Great products at a reasonable price…
Great products at a reasonable price with good customer and sales service.
30 May 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Julian,
Thank you for your fantastic review! We're so pleased to hear that you found our products to be of great quality at a reasonable price — we work hard to offer excellent value without compromising on standards.
It’s also wonderful to know that our customer and sales service made a positive impression. Providing knowledgeable, friendly support is something we take great pride in, so your feedback means a lot.
Thanks again for choosing us — we truly appreciate your support and look forward to serving you again in the future!
Kind regards
Roof Maker
prompt quote with positive follow-up
30 May 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Mark,
Thank you so much for your kind review! We're thrilled to hear that you received a prompt quote — we believe that fast, clear communication is key to great service. It’s fantastic to know our team met your expectations from the very start.
We’re glad we could deliver a smooth and positive experience, and we truly appreciate you taking the time to share it. If there's anything else we can help with, we're always just a message away!
Thanks again for choosing us — we look forward to working with you again in the future.
Kind regards
Roof Maker
Promptcroxley return of phone call and quote…
Prompt return of phone call and quote great service.
8 May 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Mick,
Thank you so much for your kind words! We're glad to hear you were happy with the prompt return of your call and the service you received. Providing efficient and reliable support is very important to us, and it's great to know we met your expectations.
If there's anything else we can help with in the future, please don’t hesitate to get in touch!
Kind regards
Roof Maker
Member of staff on hand to answer my…
Member of staff on hand to answer my questions. Called me back swiftly and guided me through the quotation process.
6 May 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Jane,
Thank you for your kind feedback! We're so pleased to hear that our team was able to assist you promptly and guide you through the quotation process with clarity. Providing helpful and timely support is very important to us, and it’s great to know we met your expectations.
If you need anything further, please don’t hesitate to get in touch.
Kind regards
Roof Maker
Warranty claim dealt with quickly and efficiently.
One of the glass units had misted up on our pyramid roof lantern - our warranty claim was dealt with quickly and efficiently. Delivery of a replacement unit was organised and confirmed within a day of submitting our warranty claim.
Very happy with the level of customer service.
17 March 2025
Unprompted review
Reply from Roof Maker Ltd
Dear F Mutimer,
Thank you so much for your 5-star review! We’re delighted to hear you had a positive experience with our customer service team. Your warranty claim being resolved quickly and efficiently, with a replacement organised and confirmed within a day, is exactly the kind of high-quality service we aim to provide.
We’re proud to offer reliable, professional support and really appreciate you highlighting our fast response times and excellent communication. Your satisfaction means a lot to us, and we’re always here if you need any further assistance in future.
Thanks again for choosing us!
Kind regards
Roof Maker
we bought 4 large roof lights and very…
we bought 4 large roof lights and very large kitchen Lantern from Roof Maker about 8 months ago based in Thurmaston, Leicester LE4 8AS. At the time when we placed the order he give us very good service and promised us any issue at any time we will respond with in 24 hours. Our electrician called Roof Maker and they took all the details and OMG the service was excellent. With in 2 hours Roof maker responded and sorted the issue. Can't fault ROOF MAKER SERVICE AT ALL. In fact if any one wants to come and see the work you are most well come and ask roof maker for my contact.
1 June 2024
Unprompted review
Reply from Roof Maker Ltd
Dear Mahesh,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that your experience with Roof Maker—from placing your order to our aftercare service—has exceeded your expectations. Providing top-quality products and outstanding customer service is at the heart of what we do, and it’s wonderful to know our team delivered swift and efficient support when needed.
Your kind words and offer to showcase our work mean the world to us! If you ever need anything in the future, we’re always here to help. Enjoy your beautiful rooflights and the slimline lantern!
Kind regards,
Roof Maker
Excellent service from Jo again
Excellent service from Jo again. Thank you.
20 March 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Ian,
Thank you so much for your kind words! We’re thrilled to hear that Jo provided you with excellent service once again.
We’ll be sure to pass along your appreciation. Looking forward to serving you again soon!
Kind regards
Roof Maker
Friendly and knowledgeable salesperson
Friendly and knowledgeable salesperson
22 March 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Geraint,
Thank you for your kind words!
We're delighted to hear that you had a great experience with our sales team. Providing friendly and knowledgeable service is our top priority, and we’re so glad it made a difference for you.
We appreciate your support and look forward to assisting you again in the future!
Kind regards
Roof Maker
Very Professional Service
Sarah from customer services was very professional and knowledgeable, she explained which measurements they take to manufacturer there roof lights and I subsequently placed an order
18 March 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Neil,
Thank you for your fantastic review! We’re delighted to hear that Sarah provided you with professional and knowledgeable service. Ensuring our customers have a clear understanding of our roof light manufacturing process and the precise measurements we use is a top priority for us.
Your decision to place an order means a lot, and we truly appreciate your trust in our products. If you have any further questions or need any assistance, please don’t hesitate to reach out.
We look forward to delivering a high-quality roof light that meets your expectations!
Kind regards
Roof Maker
That was my first time where I need to…
That was my first time where I need to finalise order this type! Support from the team is really helpful, so with experience they can easily help people with shopping
Kinds regards
Sylvester
10 March 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Sylvester,
Thank you for taking the time to share your experience! We're thrilled to hear that our support team was able to assist you smoothly with your order. Providing excellent customer service and a seamless shopping experience is our top priority, and we're glad we could help!
If you ever need any further assistance, don’t hesitate to reach out—we’re always here to help. We truly appreciate your support and look forward to serving you again in the future!
Kind regards
Roof Maker
Great service recovery!
The 1M pyramid skylight arrives with a small scratch. There was no quibble about correcting the fault. The company took the order back and it was re-delivered within a week.
It looks terrific and I would thoroughly recommend this Co.
3 March 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Philip,
Thank you for your kind review! We’re sorry to hear that your skylight initially arrived with a small scratch, but we’re glad we could resolve the issue quickly for you.
It’s great to hear that you’re happy with the final product and our service. Your recommendation means a lot to us, and we truly appreciate your support.
We’d love the opportunity to work with you again in the future—enjoy your new pyramid skylight!"
Kind regards
Roof Maker
Great Service so far !
I have so far received excellent service from Roof Maker, especially Leebaan who has helped me with the order of 2 number roof lights and electric blinds, hoping the products are just as good which are due next week :)
21 February 2025
Unprompted review
Reply from Roof Maker Ltd
Dear customer,
Thank you so much for your kind words! We're delighted to hear that you've had an excellent experience with Roof Maker, and we’ll be sure to pass your compliments on to Leebaan.
We appreciate your trust in us and are confident that you’ll love your roof lights and electric blinds just as much as our service. If you have any questions or need any assistance once they arrive, please don’t hesitate to reach out.
Kind regards
Roof Maker
Inflexible customer service
Great product - but disappointed by the inflexibility through the customer team. We asked to change the colour of the blinds within a week of placing our order and there was no effort to help or understand our position. A 'computer says no' attitude from staff which doesn't match the expensive, high quality product you are investing in.
7 February 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Sophie,
Thank you for your feedback.
We’re so pleased to hear that you love the product, but we’re truly sorry that your experience with our team didn’t meet your expectations.
We completely understand how frustrating it can be when a requested change can’t be accommodated. As a bespoke manufacturer, we begin production shortly after an order is placed, and while we always do our best to make adjustments where possible, however, changes outside the 24-hour grace period can be difficult to accommodate as we don’t hold stock and work to order. We understand that the team explored a few options with yourself to accommodate the change but as these included an additional cost, you decided to stay with the original order.
That said, we never want a customer to feel unheard, and we appreciate you sharing your experience with us. If there’s anything we can do to help moving forward, please don’t hesitate to reach out.
Kind regards
Roof Maker
Technical support
The advice, guidance and support given by Roof Maker really are outstanding. Their products are great but, in my case, I had issues because my builder didn’t install correctly. Nonetheless, Roof Maker stepped in and sorted out my issues swiftly - and their technician (Brett) was outstanding: helpful, tidy and efficient. Wish I could give a higher marking than five stars !
29 January 2025
Unprompted review
Reply from Roof Maker Ltd
Dear MS,
Thank you so much for your kind words! We're thrilled to hear that our team, could assist you and resolve the issues quickly. We understand how frustrating installation problems can be, and we’re always happy to step in and help wherever possible.
Your feedback means a lot to us, and we truly appreciate your generous 5-star rating. If you ever need anything else in the future, don’t hesitate to get in touch!
Kind regards
Roof Maker
Positive response to my enquiry
I only contacted Roof Maker Ltd to obtain a quotation for some bifold doors. They got back to me very quickly with a very good price and where happy to wait until the construction work got to a stage where I can get accurate dimensions for the door opening.
13 January 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Nelson,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with us. We always strive to provide quick responses and flexible service to suit our customers’ needs. We’re glad the pricing and timing worked well for you.
If you need any further assistance as your project progresses, please don’t hesitate to reach out!
Kind regards
Roof Maker
Only dropped in for a chat and hadn’t…
Only dropped in for a chat and hadn’t made an appointment, received quick estimate the same day.
28 January 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Richard,
Thank you for your review! We’re glad we could provide you with a quick estimate, even without an appointment. We always aim to be as responsive as possible.
If you have any more questions or need further assistance, feel free to reach out anytime!
Kind regards
Roof Maker
Reply from Roof Maker Ltd
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind regards
Roof Maker
Very easy ordering process
Very easy ordering process, with very helpful friendly staff.
13 January 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Adrian,
Thank you so much for your kind words! We're thrilled to hear that you found our ordering process easy and that our staff were helpful and friendly. Providing a seamless and positive experience for our customers is always our top priority, and your feedback means the world to us.
If there's anything else we can do for you or if you have further feedback, please don't hesitate to reach out. We look forward to serving you again soon!
Kind regards
Roof Maker
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