ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... See more
Company replied
We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... See more
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I am a member of the ROL VIP Concierge service and always find them extremely helpful. This latest contact with them was no exception. Friendly, professional, knowledgeable. Listened to what I need... See more
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Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The staff are so pleasant and friendly…
The staff are so pleasant and friendly and search to find something suitable for you.
9 July 2026
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents pleasant and friendly. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Professional and helpful staff
Professional and helpful staff. A pleasure to talk to when making my booking.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that you find our agents professional and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful and friendly member of staff. …
Very helpful and friendly member of staff who gave us the right deal and provided plenty of information.
7 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that the agent was very helpful and friendly. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
It was the first time booking with you
It was the first time booking with you. Henry spoke
clearly and was very patient in helping us choose a suite on the Ambition ship. There was no hurry and
I would give him 5*. Will certainly come back to
book again.
11 July 2026
Reply from ROL Cruise
Thank you for your amazing review. We are so pleased to hear that Henry was able to assist with your booking and we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Agent Callum
The agent I spoke to over the phone was Callum. He made the booking experience very straightforward
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that Callum was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Easy booking process.
Ollie was extremely knowledgeable and made the booking process very easy.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Ollie very knowledgeable and the booking process very easy. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful customer services agent…
Very helpful customer services agent (Edward). Provided good advice, patient with selection of cabin, appears to know the ship well. Good selection of cruises available.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Edward very helpful and he provided good advice. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
THIS COMPANY ARE A PEST
THIS COMPANY ARE A PEST, MANY MANY TIMES I HAVE ASKED THEM TO STOP POSTING ME IMFORMATION AND SENDING ME EMAILS BUT TO NO AVAIL. I AM NOW GOING TO SEEK LEGAL ADVICE WITH A VIEW TO SUE THEM FOR HARRASMENT.
12 July 2026
Unprompted review
Reply from ROL Cruise
Thank you for your feedback. We're sorry to hear about your experience. We take requests to stop marketing communications very seriously and would like to investigate this for you. As your review doesn't include any details that allow us to identify your account, please contact our Customer Services team directly so we can review your records and ensure your communication preferences are correctly updated. We apologise for any frustration caused and appreciate the opportunity to resolve this matter. Kind regards, The ROL Cruise Team
Zack was a credit to ROL
Zack was a credit to ROL; thoroughly professional, personable, proficient and polished.
10 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Zack professional, personable, proficient and polished. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
He wa very polite and helpful and I’m…
He wa very polite and helpful and I’m happy with the holiday
10 July 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that the agent was polite and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that the service was great. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
So professional and friendly as well as…
So professional and friendly as well as being helpful and informative.
8 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you find our agents professional, friendly, helpful and informative. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Shane was courteous
Shane was courteous, efficient and helpful. He arranged a courtesy car for us at a reasonable extra cost which was appreciated.
9 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Shane courteous, efficient and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that the agent was very helpful, patient and easy to talk to. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Billy was very helpful
Billy was very helpful. He called back promptly and was knowledgeable and easy to deal with.
10 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Billy very helpful, knowledgeable and easy to deal with. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Jasmine was very helpful and pleasant…
Jasmine was very helpful and pleasant in the way she spoke to me. Answered all my questions.
9 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Jasmine very helpful and pleasant. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
I feel let down
I feel let down. I was assured that my purchase was the lowest price available but was subsequently approached by another agent who quoted £500 lower.
Not what I expect for a loyal customer.
ROL are aware that my husband died unexpectedly last year whilst on a long cruise to the Amazon and Carribbean. I received no advice or support from ROL at that very stressful time but have continued to place my travel in their hands.
10 July 2026
Reply from ROL Cruise
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience. Your comments have been passed on to our Sales Team for review. We value your feedback and hope to provide you with a much improved experience in the future. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that you found the booking process very easy. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Excellent advice and attention
Excellent advice and attention to detail as a returning and satisfied ROL customer
9 July 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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