Rokholt Group Reviews 18

TrustScore 4.5 out of 5

4.6

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Company details

  1. Automation Company

Written by the company

Rokholt Group specialises in supplying current line and obsolete automation spares to specific industry sectors. We are a global supplier, working with many household names, with expertise unrivalled across the globe. Committed to our customers, we believe manufacturing professionals should have a parts supplier who can search, source and deliver automation when needed. Specialising in sourcing and supplying parts from a catalogue of manufacturers, we offer cost-effective and flexible solutions tailored to the customer’s requirements. The global manufacturing industry needs a supplier that delivers on speed and service in order to minimise downtime and keep machinery running at optimum capacity. We offer products from multiple manufacturers because we understand that companies do not always operate using a sole brand. With a large network of specialist suppliers, we reduce the need for extensive supplier lists, saving our customers time and money. Active current or discontinued and obsolete equipment, we can supply the full lifecycle of parts. Ensuring we provide 'Automation when you need it' our goal is to minimise downtime, capital expenditure and locate even the rarest parts for our customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great experience

The customer service and sales manager who looked after us were very professional. They answered us quickly and provided accurate information.

15 July 2024
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for your kind words! We're glad our team could assist you promptly and professionally. We look forward to serving you again!
Hannah

Rated 5 out of 5 stars

Great Service!!

Responsive, fast and efficient service.

25 June 2024
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for the great feedback! We're glad you found our service responsive, fast, and efficient.
Hannah

Rated 5 out of 5 stars

Excellent Service, Excellent Prices!!

Jake at Rokholt took my enquiry, found the goods in stock and quoted me 10% cheaper than anywhere else all within around 20 minutes of letting him know it was urgent. Very happy with the level of customer service this company always supplies and the quick to act people they have on their team.

20 May 2024
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for sharing your experience! We're thrilled to hear that Jake could assist you so quickly and offer a great deal. Providing exceptional service and prompt solutions is what we strive for, and it’s great to know our team delivered. We appreciate your continued trust in us!
Hannah

Rated 5 out of 5 stars

It's been a very successful experience

It's been a very successful experience. We are really satisfied with their service and promptness.

2 January 2024
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for your feedback! We're delighted to hear you had a successful experience and are satisfied with our prompt service. We look forward to serving you again!
Hannah

Rated 5 out of 5 stars

Rockholt gave me a superior service

Rockholt gave me a superior service, expediting an order related to a critical part in few hours. Thank you!

19 March 2024
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for your kind words! We’re glad we could expedite your order and provide the superior service you needed. We appreciate your trust in Rokholt!

Rated 4 out of 5 stars

promptness and seriousness

22 January 2024
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for recognising our promptness and seriousness. We're committed to delivering reliable service every time. Looking forward to assisting you again!

Rated 5 out of 5 stars

Existing Customer

We are a new customer to Rokholt Group and we are located in Canada. The staff have been very accommodating and helpful since we started dealing with them about a year ago now. It's been an absolute pleasure, they go above and beyond.

19 December 2023
Rokholt Group logo

Reply from Rokholt Group

Thank you for taking the time to leave us a review Heather and Barry, it is a pleasure to be able to help you!

Rated 5 out of 5 stars

the best customer support

I never had such a support to find out the piece I urgently needed.
Special mention to Valentina Verano, extremely kind and efficient to solve my problem.
This was my first experienxe with Rokholt: now Rokholt will become one of my usual suppliers. Thank you, Valentina!

9 January 2024
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for taking the time to leave us a review, we are so glad we were able to help out when you needed it! We look forward to being your supplier again soon!

Rated 5 out of 5 stars

Super Star

Mollie @ Rokholt is very professional and approachable. She has assisted us and been successful on numerous occasions.
I recommend her service @ Rokholt

24 November 2023
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for leaving us a review, we are so happy we were able to help!

Rated 5 out of 5 stars

Good support with a part that was…

Good support with a part that was needed for the ASRS Crane we had in fault. Part sourced really quickly and delivered with good transit updates to us.
Part unboxed and now ready for use.
Thanks and great support.

23 November 2023
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for taking the time to leave us a review, we are always happy to help!

Rated 5 out of 5 stars

This place is AMAZING

This place is AMAZING. I have been working with this group for quite some time and they continue to surprise me. Zoe has to be one of the very best account managers I have ever had the pleasure of working with anywhere. It is hard to count just how many times she has helped to save the day.

17 November 2023
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for taking the time to leave us a review Dennis, we are so pleased to be able to help!

Rated 5 out of 5 stars

Everyone I have dealt with there is…

Everyone I have dealt with there is extremely helpful, knowledgeable and I get quick responses, especially when it's urgent. I get order confirmations and updates without having to ask. They are always very pleasant to work with!

31 August 2023
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Hello Linda, Thank you so much for your review, We really value your feedback and look forward to working with you further.
Kind Regards
Rae

Rated 5 out of 5 stars

Rokholt always gives great service

Rokholt always gives great service. They are able to find hard to find parts at great prices with quick delivery.

10 July 2023
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Hi Vernon, Thank you for taking your time to leave a review, We value customer satisfaction.
Kind Regards
Hannah

Rated 5 out of 5 stars

reliable supplier

quick answers, adaptable prices, acomplished delivery deadlines

6 April 2023
Unprompted review
Rokholt Group logo

Reply from Rokholt Group

Thank you for leaving us a review, we are always on hand to help!

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