Rodebjer Reviews 50

I would give 0 if I could
Extremely bad customer service, slow and blame on customer with logistic issue of UPS. only want to claim money from customer, even UPS lost the package.

I used to love this brand I brought a few pieces in Paris but online website customer service and logistics are so bad and ruined my good impression of this brand!!
Background story: happened 1month ago till today haven’t solved at all.
It is ridiculous!! Your UPS delivery never arrived in my home and arrived in UPS point, I went to collect it they told me they never received it from UPS. now this customer service Isabella told me I received the package, and close the customer service case. Excuse me?? I’ve never received package from UPS. Can you monitoring how bad your customer service is??

I ordered skirt. I received an order confirmation for this. A week after receiving the order confirmation, I asked where my skirt was because it still hadn't been sent. They responded in three days. I got a reply that they can't send the skirt because it is no longer in stock. Unfortunately, the product was a model from the previous season and is no longer available anywhere. I received a ridiculous 20% discount coupon as a refund (and money back). I also ordered a dress a while ago and they sent me wrong size. Incredibly bad service from a company that brands itself as an upper price range brand. I will not order again.

Cannot speak highly enough of Rodebjer as a company, and as for their customer service, it's outstanding. Extremely kind, professional and they have gone above and beyond with my request. The clothes that 17I have from Rodebjer are among my favorite pieces, especially because I feel they are created and crafted with care and love. An amazing brand that I feel very proud to purchase from, and wear their clothes.

Elegant design and exclusive prints

Rodebjer is one of my favourite fashion brands with a good mix of stylish cuts and fits together with perfect colour combinations and patterns. The Rodebjer online store always delivers fast and sends you reglar updates on the delivery. Payments and other administrative parts of the order procedures are always quick and easy.

Rodebjer is one of my all-time favorite brands. I purchase their clothes for both work and play, and always get so many compliments. They are both unique and somehow timeless simultaneously. The shipping to America is faultless and very prompt.

Always great service - items arrive quickly and staff respond to questions or issues. Love Rodebjer style and enjoy collecting from each season to build a more interesting wardrobe.

A lovely brand with beautiful clothes! The customer service are great and super helpful, 5/5.

Had a tough experience with returning pieces post holiday gift shopping, initially was not allowed to retrun items that I did not want/did not fit, but Rodebjer made it right and allowed me to return my pieces. Grateful for the help and appreciate the change of heart by Rodebjer. Thank you!

One of my favorite brand, great experience in store, beautiful products.
Some products can get damaged a little quickly but so far, I could get everything fixed.
Really in love with the brand image as well !

Watch out UK shoppers, my order was over priced on the website. It had been advertised at sale prices but was not reduced. Once that was corrected I was double charged at customs and my item had to be returned again due to incorrect pricing. When I eventually got it the fit was really not right so I returned it and was left with the tax bill. Customer services who had previously responded with the hour have now ignored my 3 emails for the better part of a week asking how I get this refund. Do not risk buying from them. I've got a £137 bill liability for a returned item now.

Clothes are beautiful and classy, but their online orders customer service is seriously lacking. I emailed inquiring about a return and they sent me a one line answer. I had a follow-up question (why I was charged their new policy of a return fee (in 2020??) even though when I placed the order it was still free shipping/free returns). They didn't even bother to reply.

Again, I really love their clothes, but I would suggest that you order through Boozt or another online retailer, Rodebjer.com's customer service is not up to the premier-quality they advertise.

Buyer beware, I have the 5500 sek Neil coat and it is covered in pills. Just because it's expensive it doesn't mean it's quality. Rodebjer has taken zero responsibility for the fact that the coat is not well manufactured.