Rockshop NZ Reviews 

Great team - always helpful, friendly and knowledgeable every time I have been in the Queenstown branch

Great selection of instruments and equipment. The staff know their stuff. They worked hard to get one of the amps from another store so that I could try it.

I enjoy Rockshop

Didn’t receive product paid for … still haven’t received it over 6 weeks after ordering and paying. This was for a present and was told it would in the store soon. Enquired several times went to shop and left messages but got no info.

Bought a Epifone special edition humingbird that was supposed have shadow pro electronics. Wanted to see it before paying it took 1 month to get it FromDunedin to Christchurch. YES REALLY
It had std Fishman pickup. The Shadow pro retail in Europe €350 which is why I wanted it.Retuned the guitar. Then bought a Guild guitar which I am happy with….very long process.

The rockshop store here in Rotorua are very sharp at what they do. I've always had a pleasant experience when dealing with Jonelle Williams and Oscar Rolston-Dowd. These two go above and beyond when it comes to service and knowledge of products and do so within the Rotorua music scene as well. Highly recommend the store and the stuff

I ordered a guitar online and when it was ready for pick up I received a call from a staff member at the store, which was much better than an email I might have missed. When I picked my guitar up the staff were very friendly and helpful and when I asked about buying replacement strings the woman serving me checked the computers and also the stock out the back, and another staff member chipped in with helpful information. Although the strings I wanted were not in stock at the store she told me how I could go about ordering them to my local store for pick up. The Takapuna store was a very nice place to make my purchases in.

I wanted to get an old acoustic guitar repaired at RockShop NZ Whangarei and they explained to me the process and the costs involved. Definitely will do all my instrument repairs through them again!

Been using rock shop for all my gear for years and never had a bad experience 🤘

I had to go to three different stores to get all the items that I needed.

I found the staff to be helpful. After many visits and many enquiries, where people looked up items and prices for me, and answered questions about a range of products, I was able to decide on my purchase with more certainty. Thank you. The only problem I have with this shop is the same as with any shop in NZ; they all seem unable, maybe because of economies of scale and shipping costs, to offer gear at more realistic prices from the point of view of the end buyer. Gear that is on the cheap end overseas ends up being priced at a more medium to high end cost to the consumer here. This means you pay a high price for gear that is built to be sold overseas with a lower quality level of componentry. This might be a problem that the retailers are unable to get around, but things could be improved if after sales servicing and parts replacement were handled better.

There was a really good employee there. I forgot his name but he had big curly brown hair and glasses. He was really patient and helped me throughout the time I was there, trying to find the best cymbals.

Great staff and very helpful to me to pick the stuff. And very relatable.

Great service- really good staff at Takapuna Rockshop
Made me sweat a little waiting for my bass to arrive, but definitely worth the wait

When I ordered, the item was packed ready for shipping fast and well detailed on updates of when it would be delivered

Sales person was very helpful in demonstrating the keyboard.