I accidentally ordered 2 rings, then emailed for 1 to be removed. My email was responded to in a matter of less than half an hour and I was personally emailed with a refund, (which made my day as I th... See more
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Overall, that is pretty good. Experience took a little longer than expected but that was due to royal mail strikes. I definitely enjoyed both sets of rings that I brought from this company and 100% wo... See more
Very understanding of issue with returning my item for an exchange (got lost in post on way back) and still sent through a different sizing of this. Would 100% use again and recommend to others.
I did not receive the correct item. I also got no email updates to say whether my parcel had been dispatched or arrived. I won’t be purchasing from here again and i wouldn’t recommend.
Company replied
Company details
Written by the company
Rocko Jewellery is a United Kingdom-based jewellery brand. Founded in 2018, the team at Rocko Jewellery has supplied our customers with jewellery that they love. We love to see customers rock our jewellery and we hope you will too. We believe in new innovative and affordable jewellery that will last. That is why we guarantee that all our jewellery is high in quality and will look great. Join us in our movement by standing out from the crowd with our wide selection of refreshing flawless jewellery that will keep its shine.
Contact info
United Kingdom
- rockojewellery@gmail.com
- rockojewellery.com
4.3
Excellent
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered a couple of different items
Ordered a couple of different items, one was wrong but they left it with me and sent me the correct ring via express shipping - great quality products and would recommend
19 May 2023
Unprompted review
Very understanding of issues
Very understanding of issue with returning my item for an exchange (got lost in post on way back) and still sent through a different sizing of this. Would 100% use again and recommend to others.
14 May 2023
Unprompted review
Reply from Rockojewellery
Thank you, Jack! We're glad to hear it 🙌
Reply from Rockojewellery
We're glad you like your ring 🙌 Enjoy!
The quality of this jewellery is…
The quality of this jewellery is unmatched. I've worn pieces from here for months and they look just like when I bought them. Couldn't recommend enough
21 March 2023
Unprompted review
Recommended!
I would highly recommend this jewellery. All the products I have bought no only came very quick but have been very high quality and have lasted me a while!
20 March 2023
Unprompted review
Haven’t received the item!
19 March 2023
Reply from Rockojewellery
Hi Cian,
Were really sorry to hear that your order hasn't arrived yet! We ship all of our orders via Royal Mail which is a reputable courier however, delays are a possibility.
Please reach out to our email to get this urgent matter resolved - rockojewellery@gmail.com
Thank you for shopping with us and we apologise for the inconvenience.
Rocko Jewellery
Great quality products at a very…
Great quality products at a very affordable price!!
4 January 2023
Unprompted review
never got my package
23 February 2023
Reply from Rockojewellery
Hi Levi,
We're really sorry to hear that. We try our hardest to make sure our customers receive their orders safe and sound but unfortunately, we can't guarantee this once in the hands of Royal Mail
Please contact us via our email - rockojewellery@gmail.com to get this urgent issue resolved.
Sincerely,
Rocko Jewellery
the shipping was very fast and the…
the shipping was very fast and the website was very informative👍 good job.
1 March 2023
Still waiting for it to arrive no reply…
Still waiting for it to arrive no reply from them Sent serval messages order over 20 days ago never ever use again
27 January 2023
Reply from Rockojewellery
Hi Lucy,
We're sorry to hear that your order hasn't arrived yet and we understand how much of an inconvenience this can be. Once our packages are handed over to Royal Mail, there is little that can be done from our end to speed up the process.
We haven't received any emails from you regarding this issue, but we will resolve this issue as efficiently as possible. We will begin by contacting royal mail to track this parcel and will let you know the status via our email - rockojewellery@gmail.com
Sincerely,
Rocko Jewellery
Good quality product and very nicely…
Good quality product and very nicely packaged in a drawstring bag.
20 December 2022
Love the product as a gift. Know the person who is receiving gift really likes it. Some lovely designs. Thanks.
Speedy delivery of a lovely lovely gift. Beautiful designs and loved by the person receiving gift. Thanks
19 December 2022
Enamel ring
Order arrived quickly and in a beautiful bag and box. Easy to order as well. Ring is lovely.
26 November 2022
Very impressed with the prompt delivery…
Very impressed with the prompt delivery & quality of the bracelet.
17 November 2022
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