Rocket Lawyer Reviews 

9,871
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.5

All reviews

(9,871)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

KUDOS

Excellent - every single thing

8 September 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Flower,

Thanks so much for leaving us a review, we greatly appreciate it. Have a wonderful day.

Rated 5 out of 5 stars

Helpful

Helpful information. Thank you,

1 September 2026
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Reply from Rocket Lawyer

Hi Sherry,

We are glad our information was helpful. Thank you for your feedback.

Rated 5 out of 5 stars

They had the documents I needed

They had the documents I needed. They were easy to create as I was prompted with questions.

31 August 2026
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Reply from Rocket Lawyer

Hi Paul,

We're so glad we could provide the documents you needed and that our process was easy to follow. We appreciate your positive feedback!

Rated 5 out of 5 stars

Georgia Lease was clear, concise, and correct …

I just needed a Georgia Residential Lease. I was pleasantly surprised that RocketLawyer’s version was much clearer, concise, and easily read than old ones I have used which were choppy fill in the blanks followed by far too many bullet points and unlikely situations. I needed a lease people could read, understand, and “remember”.

2 September 2026
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Reply from Rocket Lawyer

Hello Glenda,

Thank you for sharing your positive experience! We're so glad to hear our Georgia Residential Lease met your expectations for clarity and ease of understanding. We strive to create documents that are both comprehensive and user-friendly, and your feedback confirms we're on the right track.

Rated 5 out of 5 stars

Laura has been a lifesaver for me twice…

Laura has been a lifesaver for me twice in recent weeks. Gracious and knowledgeable.

3 September 2026
Unprompted review
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Reply from Rocket Lawyer

Hi David,

Thank you for sharing your kind words! We're so happy to hear our team member provided such excellent and helpful service.

Rated 5 out of 5 stars

Laura was an exceptional customer…

Laura was an exceptional customer service agent! I was very impressed with her willingness to answer all of my initial questions and would highly recommend for a reward, award, raise, accolade or promotion.

3 September 2026
Unprompted review
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Reply from Rocket Lawyer

Hello JG,

We are so happy to hear about your exceptional experience with our team member. We truly appreciate your kind words and positive feedback.

Rated 1 out of 5 stars

Poor communication and hidden charges

Just discovered they've been billing my card £4.99 for the last 5 months; never received any notifications, confirmations, or prompt. thought it had been cancelled

3 September 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Tim,

We're sorry to hear about your billing matter. Please respond to our information request so we can get some more information to locate your account.

Rated 5 out of 5 stars

Tiffany was amazing

Tiffany was amazing
i needed to find a work around for replacing a number of terms document wide. Saved me hours.
Thank you Tiffany

1 September 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Joel,

We're so happy to hear our team member could provide such excellent assistance and save you valuable time. We appreciate your kind words!

Rated 5 out of 5 stars

I got what I needed

I got what I needed, quickly and efficiently. Thank you! I do recommend Rocket Lawyer to friends who need documents made.

28 August 2026
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Reply from Rocket Lawyer

Hi Suzanne,

We're so happy to hear we could help you quickly and efficiently! We truly appreciate you recommending us to your friends.

Rated 5 out of 5 stars

Good tools for creating a loan…

Good tools for creating a loan document. Easy to use

30 August 2026
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Reply from Rocket Lawyer

Hello Thomas,

We're happy to hear that our tools made creating your loan document easy to use. Thank you for your positive feedback!

Rated 5 out of 5 stars

A Simple Template With Common Sense Terminology

I was looking for a template to submit for a closing and instead of 3 pages loaded with legal terms from one source, what Rocket Lawyer provided was a 1 page template with common sense terminology.

24 August 2026
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Reply from Rocket Lawyer

Hello John,

We're so happy to hear that our template met your needs perfectly! We always aim to provide clear and concise documents. Thank you for your positive feedback.

Rated 5 out of 5 stars

Fast and easy document creation

Fast and easy document creation, Thank you.

26 August 2026
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Reply from Rocket Lawyer

Hello Mwagen,

We are so pleased to hear that you found our document creation process fast and easy. We appreciate your kind words!

Rated 5 out of 5 stars

Ease of use

Ease of use, guidance through the document options and preparation, effective options

20 August 2026
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Reply from Rocket Lawyer

Hello Paul,

We're happy to hear that our document options and preparation were effective and easy to use for you.

Rated 4 out of 5 stars

It really help educate myself on living…

It really help educate myself on living trust
Thank you

3 August 2026
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Reply from Rocket Lawyer

Hi Darrick,

We're happy to hear that our resources were helpful in educating you on living trusts. We appreciate your feedback.

Rated 5 out of 5 stars

Form I needed was readily available and…

Form I needed was readily available and correctly formatted.

17 August 2026
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Reply from Rocket Lawyer

LS,

Thanks so much for your review. We're so happy to hear that you found the form you needed easily and that it was correctly formatted.

Rated 5 out of 5 stars

Christa was wonderful and was very…

Christa was wonderful and was very helpful/

25 August 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Melanie,

We're so happy to hear about your wonderful experience and that our team was very helpful. We appreciate your kind words!

Rated 5 out of 5 stars

It helps me to look into dog walking…

It helps me to look into dog walking contract that I needed.

4 August 2026
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Reply from Rocket Lawyer

Hi Debbie,

We're so glad we could help you with your dog walking contract needs! We appreciate your positive feedback.

Rated 5 out of 5 stars

Your products are top notch

Your products are top notch. I just wish you had a pricing plan with maybe 1 or 2 documents a month ir something like it. I dont make enough documents for the subscription, but every now & then I do.

15 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Savasia,

We're so glad you appreciate our products! We understand your need for a more flexible plan for occasional document creation. We'll certainly consider this feedback for future pricing options.

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