Rocket Close Reviews 7,622

Everyone I spoke with helped me a ton and was extremely nice.

It was the people that made it great thank you to all Brian,mia,Patricia Dejarnay ,Carolyn there was some miscommunication here and there but all in all It was a nice experience

Everyone was very professional it went smoothly and done very quickly

Very easy & professional transaction

Overall, the experience was good. However, communication could use some work. I had to reach out several times for updates.

The process took way too long. I would get an email every day that I had documents to sign or action to do yet there was nothing there. There were issues with the electronic check deposit so a paper check was issued. I was told I would get the check over night via UPS yet it was sent regular USPS mail and took 4 days to get with no communication as to the change in delivery process. The agent was very hard to understand due to his foreign accent.

Rocket Mortgage made our experience so easy, everyone was so helpful and very supportive. We would recommend them to anyone who is looking to buy or refinance a home!

Seam to take longer than expected. Also was not given the option to have a wire transfer for the debts I wanted to payoff but was mailed checks that I had to find the right address to send them to and then wait again. However, what was my current Equity was taken care of by wire transfer? I don't understand why all could not have been handled by wire transfer.

As the person selling the property, this was the worst experience I’ve ever had with almost a half a dozen real estate transactions I’ve done in my life. There are too many people involved in the process, I don’t know if that is because you’re so spread out, but I kept getting different stories from each person. When it came to the amount that I had to pay at closing, I was given three different totals. Several times I would call and leave messages and not receive a call back. Personally., I would not recommend rocket mortgage to anybody because of how this transaction went. Honestly, you need to have a check sheet that list everything that both the buyer and the seller needs to provide at the beginning of the process so that everything is there and not peace meal together like mine was.

Communication with Rocket Mortgage was the best! Your company was very clear on instructions and the paperwork that was sent to us came with very clear instrutions.

They sent my check to the wrong address and it’s impossible to get ahold of anyone. I can’t even talk to anyone.

Initial process was a little confusing leading up to the closing. Closing process with the notary went smoothly with no problems.

Everything went smoothly. Scheduling was super easy and convenient.

Everything was explained clearly and everyone was nice

My experience with Rocket Mortgage was exceptional and beyond expectations, from applying to closing. Wonderful professional knowledgeable staff. Thank you Rocket Mortgage.

Everything went smoothly and we were kept informed as the process went along. Everyone was helpful and responsive to our questions.

Payment figures changed immediately after signing intent to continue. That’s after screwing up the previous mortgage escrow account. Then, at closing, multiple documents had the wrong addresses.

Great communication, timely with process