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Company details
Written by the company
RocketCigars is an online shop where you can buy real Cuban cigar online. Offers hand-made tobacco from Cuba for the most competitive price.
Contact info
Saumackerstrasse 50, 8048, Zürich, Switzerland
- +1 (800) 566-0238
- info@rocketcigars.com
- rocketcigars.com
2.9
Average
36 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible.
Terrible.. I have worked with this company for years. Its become terrible. No reply on questions. just ghosted after paying.. Stay away from this place.
26 August 2025
Reply from RocketCigars
Hello Mr. Taylor
Thank you for contacting us and informing us about this matter.
We sincerely apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
We regret that you were unable to receive your July 2025 order due to issues with local customs. We therefore offered to reship the product, but we received a cancellation request from you, which has already been processed by your banking institution.
We would have loved to resolve this issue in a mutually beneficial manner.
We value and appreciate you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@rocketcigars.com or by phone at +1 (800) 566-0238.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
0 review
i got 1 box cigar was good 2nd box no show say in 15 days every time i ask so .
12 August 2025
Reply from RocketCigars
Dear Mr. Mann,
Thank you for sharing your feedback.
Be advised we're truly sorry for any delay towards your pending product as know how important it is for our customers to receive their products in a timely manner.
Please be advised our agent handling your case has provided an update regarding your payment request for your pending package via email, if you have additional inquiries towards your case, please reply to the last email to further assist you.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at info@rocketcigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team
Original order was somehow lost to the…
Original order was somehow lost to the companies credit. They did send out another six weeks later however, when that order arrives, those cigars were dry and brittle.
13 March 2024
Reply from RocketCigars
Hi Mr. Dobry
I hope you have a good day
I appreciate you taking the time to share your experience with us.
We have verified our registry and indeed your order created at the end of January 2024, had certain inconveniences during delivery. Therefore, as a responsible company, we proceeded to send you the merchandise again, and we finally confirmed that you managed to receive it.
If there are any inconveniences with this product, the Customer Service Department will contact you to provide a final response to your complaint regarding the taste of it.
Sincerely!
Isnela Solis
junior supervisor
Consistently First Class
I have placed many orders over more than 10 years. This most recent is entirely consistent with all others...extremely professional in all aspects from placing order, confirmation, shipment being issued, tracking and delivery. First Class All Around. Highly recommend.
4 March 2024
Smoke em if you got em
Unfortunately the shipping company lost my package, Rocket Cigars did an excellent job to replace and reship at no cost and very quickly, I'll be enjoying these cigars tonight at my son's Senior night football game thanks to their efforts
1 September 2023
As always great service and delivery
As always great service and delivery. Amazing products, I always and only ever use rocket cigars. I have done for years and will continue for years to come.
11 July 2023
Bad customer service
My cigars were seized 3 times. It took 3 months for me to get my cigars finally, I asked for my money back & they refused. Will not buy from them anymore.
26 May 2023
Reply from RocketCigars
Thank you for your feedback.
We keep following up your case constantly until you receive your cigars. Keep in mind that there are some regulations in your country for the importation of this type of products.
To get more information about your case, you can contact us to info@rocketcigars.com and we will gladly assist you.
Sincerely,
Orlando
Sales & Customer service supervisor.
Great cigars at a reasonable price
Great cigars at a reasonable price. Delivery was prompt.
25 April 2023
I have been ordering through rocket…
I have been ordering through rocket cigars for few years and always having a great service and a great cigars.
5 January 2023
Great fast service
1 June 2022
Really good quality cigars
Really good quality cigars. Delivery time has gotten a lot guicker also.
6 December 2021
I have purchased from RocketCigars…
I have purchased from RocketCigars multiple times over 10+ years. Each interaction has been professionally and properly handled. There was one instance where the shipment went astray and it was promptly replaced no questions asked. HIGHLY recommend.
6 August 2021
Great Cigar Shop
Arrived in time, all seals in place, sealed properly, upon opening all of the sticks were uniform, labels aligned correctly and the taste is amazing.
5 August 2021
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