Rock-Ola Jukeboxes Reviews 

I first ordered the ROCK-OLA AUTHENTIC BUBBLER VINYL 45 DELUXE. I was first concerned about the lead time it took but after receiving the unit, I am so impressed that I just now ordered The ROCK-OLA BUBBLER CD JUKEBOX CRYSTAL EDITION. Alexander has been very attentive before, during and after the sale. I highly recommend these Jukeboxes. I have two fully restored Seeburg, but I much prefer these new Rock-Ola units.

I ordered the 45 Crystal edition jukebox from Rock-ola. I received it about 8 weeks ago. My first impression after unboxing it was a thing of absolute beauty! But, it gets better. After watching the start up video on YouTube which is simple to follow, the jukebox performance did not disappoint! The sound is beautiful as well!! I do request this from future buyers. Look at all the pictures Rick-ola shares on their website of the model you so choose to buy. From the cabinet to all the electrical components there are numerous parts in the assembly. It does take some time to build since Rockola is a small business. So, be patient. When you do receive it you will love it! My wife and I really enjoyed using Bluetooth during the Christmas holiday listening to all our favorites. Also, Cheron and Alexander (owner) will guide you through the purchasing process and answer any questions you might have along the way. Thank you to all the employees at Rock-ola for keeping an American classic alive!

This jukebox is beyond words- to say the least. Simply amazing. We have never dealt with such a wonderful company. From the first day we called Rock-Ola and spoke with Cheron, we were kept in the loop of each stage of the process. Alexander, the CEO of the company called me frequently. Special thanks to Alexander, Cheron, and the entire staff at Rock-Ola. We are forever grateful for all you have done. Also - as a side note, the Bluetooth is incredible !!!

The two gentleman l spoke with were very friendly and helpful and solved multiple issues l have had in the past and present with my 2004 jukebox there workings on my amplifier as we speak

I got my Rockola vinyl Jukebox and it awesome. Thank you Alexander and Cheron who was there for me when I called. Also the crew that hand built the jukebox. They did a great job it’s beautiful. Thank you all so very much. Paul.

Not only is the jukebox beautiful, but functions and sounds great. Their customer service is responsive and top notch. I can't recommend rock-ola more. I was originally in the market for a vintage jukebox, but Im so glad i went this route as they maintain the vintage look and feel, but with modern components. Great company!

I received my Rock Ola Music Center Bubbler, Model DB8 in early Aug, which was within a few days of what Rock Ola committed too! I was happily surprised based on some of the reviews! I think the fact that it was a Digital Music Center that helped out! I was very impressed with the packaging that included “Tip&Tell” and “Shock” sensors that let you know if the box was subjected to any mishandling during transit! My sensors showed no abuse so I was comfortable accepting the machine! Once it was uncrated I got it up and run very easily & quickly! The touch screen layout and process took a little getting used to but once I got into it I am very comfortable with it now! It is loaded with over 700 CDs of various music genre’s, many of which I like a lot! A few days after receipt, my Daughter and 3 granddaughters visited,and jumped right in, quickly finding familiar Artists and took advantage of the powerful sound system! I then started to download a large number of my own CD’s and the process was easy!
So overall I am very happy to say that my experience with Rock Ola has gone very well and I am very satisfied with the build quality, ease of use, and the ability to load my entire music collection x 10! It is easy to rate this as a 5 star performance!
Mike from Massachusetts!

I am very happy with the quality of the product, Vinyl Deluxe. It is most enjoyable to look at and listen to. It was very straight forward to unpack and set up. The unpacking instruction video noted the web site is very clear and informative. Alexander was reachable and most helpful whenever I contacted the office by phone or email for updates. It took more time to receive my jukebox than was initially quoted, but all is well that ends well.

Alexander and his team have been really great to work with. Our jukebox is amazing! I highly recommend Rock-Ola.

Where do I start? This once great American company synonymous with the jukebox industry is dying. Owned over the years by a few people has now fallen into the hands of a complete idiot. I used to deal with Glenn in the past and everything was great. Since this British guy took over it has really gone down hill. I see him on Facebook saying how great he is then I read he put his other company into administration opening back up the next day and leaving a lot of people out of pocket. I eventually managed to cancel my order but still lost money but will be exploring my options. YOU HAVE BEEN WARNED

I wish I had a different story to share, but mine is much the same. I paid for a jukebox more than three years ago and have yet to receive it. Early on, there were occasional updates and reassurances, but those eventually stopped. Now, there’s complete silence—no responses, no refund, no delivery date. It’s frustrating to see a once-respected American brand fall into this kind of neglect. I’ll be reaching out to the BBB and legal channels next.

What made this experience great was actually taking the Rock-Ola Factory tour with my wife. Cheron and Alexander took the time to show us how each component of our new jukebox was made. The craftsmanship is amazing. We live close by, and I understand that not everybody is going to fly to California to "look" at a jukebox. They disclosed before our order, that the process from order to delivery was going to take some time. I was not concerned as I already have a Rock-Ola jukebox (grandpa's old 442) and I was willing to wait to get the quality that will last forever. Mine is 56years old, in the family since '75. These new units are solidly built and reflect the quality that you would expect in the brand. They delivered the unit on my Birthday-which was awesome, and everything was perfect. The only issue that I had was that I DID NOT READ THE OPERATING INSTRUCTIONS.I read the numbers wrong in the selector window. - I'm sure that Alexander tried to tell me several times on how to load the labels. Pay attention. -ask my wife, apparently, I am not always a good listener. :) be safe + enjoy

Hello Alexander,

It's time you will respond to our order a couple of years ago in which you still owe us jukeboxes which are paid for. We have been very patience but now you are in full production again but donot respond to my e-mail and other messages and donot even pick up your phone for us and not calling us back I guess it's time for you to take action and respond to our requests.

Waiting on this.

Ben F Franse
Bennies fifties

I ordered a juke box & paid for it in august of
2024.Still have not received it.75%of the time i call,i get no answer.I am hoping that i still get it & have
not been taken for a ride. at this time i would NOT
recomend this copmpany to anyone.
JIM MARR
NORFOLK NE.

Rockola really came through and hit it out of the park with the Jack Daniels media center jukebox that I ordered. Truly a beautiful piece of art. Internal wiring is clean and well organized. Ease of use and incredible sound. Can’t say enough good things about it. My only knock is the amount of time it took to build, but considering alot of it is handmade and the amount of detail that went into it, I have to say it was worth the wait. Great job Rockola!!!

Ordered a jukebox in July 2024, as others have on the thread. Despite paying 75% of the price still no Jukebox. Stated 6 months for delivery but now 10 months later and only vague promises of photographs….from Ollie. In January 2025 I chased an update and promised delivery ‘’just after Easter’’ - well it’s after Easter and still no delivery. Appalling.

Alexander, my order was placed back in July 2024. Nobody answers the phone, although I did speak to you and Cheron once but unfortunately I still wait. My order number is 4100. Can someone give me a call, even to lie to me.

I think it’s great you’re having a Memorial Day sale, wonderful. I’d order another for a second home but at this point I have no idea if I’ll be seeing my first.

Over two years ago, my wife decided to give me a Rock-Ola jukebox as an early retirement gift. Having finally achieved my retirement goal early this year (and finally able to enjoy my jukebox to its fullest) I was crushed when the old-style hard drive that powered it began to malfunction. After reaching out to Alexander at Rock-Ola and explaining the situation, he did not hesitate to make the situation right, even though it was technically out of warranty. After sending the malfunctioning hard drive to Rock-Ola, their tech (Jonathan) transferred all my music files (and there was a TON of music, this thing holds a lot!) to a brand-new solid state hard drive. Alexander told me that I was considered "part of the Rock-Ola family" and boy, did he deliver on that. I normally do NOT give reviews (something which frustrates Google Play to no end), but I felt I had to sing the praises of Rock-Ola. Their digital jukeboxes are not cheap (by any definition), but if you want a great listening experience and great customer service, it is money well spent! Thank you Alexander, Jonathan, & "The Rock-Ola Family"!

DO NOT order anything from these folks. A scam. Took my $800.00 for parts months ago. Now only silence. I challenge anyone to get them to answer the phone.

Same sad story as many others posted here. Ordered and paid for my jukebox 3+ years ago. At first they would respond with promises of progress but as time has gone by they no longer return emails at all and still no word on a delivery date or refund. Next step will be to contact BBB and Attorney. A sad end to a classic American brand.