Roborock Reviews 

I ordered a ROBOROCK Q REVO MAXV through an Australian retailer and ended up obtaining a significantly different machine from what I thought I ordered.
Roborock foolishly uses the same model number, ROBOROCK Q REVO MAXV, for two different types of machines. The other variant has a refill and drainage system.
Roborock allows what they call grey importers to import into Australia this other variant of the ROBOROCK Q REVO MAXV.
Ensure you have the right type of Roborock machine before buying one.

Item never received, they advised me to cancel my chargeback for non delivery, as if!!!!!!

Why I need buy Roborock?If I want to leave problem everyday and not fixing,yes I need.I buy 2 years ago roborock s8 pro ultra and I leave too many problem but they dont put in guarantee and they charge me everytime.Also,Roborock europe doesnot make anything for this

Latest firmware update totaly ruins the Roborock cleaning robot. Can't user it now after the V02.07.14 crappy Chinese update.

Awful customer support. My vaccuum stopped working while it was under warranty. Roborock European support said they would help but after a while they stopped responding and pretended they did not exist. The company which is owned by Xiaomi and is a sister company to Dreame is a joke! Avoid both Dreame and Roborock

✔️ Complaint: I’m filing this report to warn other consumers about my terrible experience with Roborock and their Q8 Max+ vacuum/mop systems — and their blatant refusal to honor their own written warranty.

I purchased two brand-new Roborock Q8 Max+ units from Lowe’s on January 23, 2025, and March 25, 2025. Both were less than a year old when they failed — and both are still covered under Roborock’s one-year manufacturer’s warranty.

✔️ The Problem: Both units developed multiple issues within months:
🔸 Loud wheel squealing
🔸 Faulty mapping and navigation
🔸 Sensor errors
🔸 Weak suction
🔸 Auto-empty base failures

I reported these defects to Roborock in May 2025 and followed all instructions for troubleshooting.

After months of runaround, one unit completely failed in October 2025 due to a wheel malfunction. I sent it in under warranty — and that’s when the nightmare began.

✔️ Roborock’s “Warranty Denial” Excuse: Roborock’s inspection came back claiming “liquid infiltration” and “oil stains” as the cause of damage — which is absurd for a mop vacuum that is literally designed to use water.

They then tried to offer me a refurbished downgrade (a Q8 Max without the ‘+’ auto-empty base) — and to make it worse, the replacement would have no future warranty coverage. That’s completely unacceptable and violates their own warranty terms.

✔️ Violation of Roborock’s Own Warranty: Roborock’s own published Limited Warranty states that they will repair, replace, or refund a defective product within one year — using a new or refurbished unit of identical or equivalent functionality.
🔸 Offering a non-equivalent refurbished downgrade is not compliant.
🔸 Denying coverage for “liquid exposure” on a mop product is nonsensical and deceptive.

I used both units exactly as directed — only clean water, no chemicals, no misuse. Their excuse simply doesn’t hold up.

✔️ My Attempts to Resolve: I contacted Roborock repeatedly and even sent documentation, proof of purchase, serial numbers, and their own inspection report. They refused to replace the defective units with the same model or issue a refund. Their “solution” was to stick me with an inferior refurbished unit and no warranty.

I have now sent a Formal Notice of Intention for Arbitration (dated October 27, 2025) demanding that Roborock either:
🔸Send two brand-new Q8 Max+ units with a new one-year warranty, or
🔸Issue a full refund for both purchases.

They have NOT responded in good faith. They ignored me.

✔️ Why This Matters
🔸 Roborock’s denial tactics are not isolated. Other customers have reported the same experience online — denied warranty claims based on bogus “liquid damage” assessments for a mop vacuum.
🔸This could easily become a class action under the Magnuson–Moss Warranty Act (15 U.S.C. §2301 et seq.), which protects consumers against deceptive warranty practices.

If Roborock keeps denying valid warranty claims, they could face legal exposure for:
🔸Breach of written warranty
🔸Misrepresentation of product functionality
🔸Unfair and deceptive business practices

✔️ Bottom Line: I bought two premium Roborock Q8 Max+ units less than a year ago, and both failed. Roborock has refused to honor their own warranty, blamed me for normal use, and tried to downgrade me to an inferior refurbished unit with no warranty.

⚠️ Consumers deserve to know that Roborock does NOT stand behind their products.

⚠️ If you’re considering buying one — think twice.

Ordered Saturday

Said UPS collection for delivery Tuesday

Its still at warehouse. Now Wednesday so wouldn't bother ordering direct. Did reach out to CS but they weren't helpful. I'll do a charge back if not delivered within next couple of days

Roborock CS is awful. You have a problem and ask to speak with a supervisor and they tell you there is none. I asked if they report to someone and Joe, who hung up on me twice because I was asking him questions that were too hard to answer, he then said yes. I said that's who I'd like to speak with. Oh, they're not available. On top of that, you can't speak with anyone in the warranty department. Only communication with them is via email. I should have read all of the negative CS reviews and problems that plague their product. Barely into 3 months with a product that I thought I was upgrading from a Roomba (never a problem n 3 years) too and Roborock Qrevo S is broken down and can't make its way to the dock before it runs out of battery. It also won't rerun to the dock after telling it to. It says "returning to dock" on n the ap but it just keeps vacuuming. I would love to speak with some type of a supervisor of CS and the warranty department. I'm waiting to be contacted by the warranty department for a resolution. I'll be back to say how it went.

Looks like there is a pattern developing from reading other reviews of Roborock products. My Q10 s5 was performing really well for around a month. I noticed a clattering noice at the rear of the vacuum. Turns out it was the rear mop plate. The noise continued for another week but then ‘Cliff error message’ started to kick in. This rendered the machine totally useless. I cleaned and scrubbed the sensors within an inch of their lives but, to no avail.
Customer service:
So, I informed Roborock Europe of the issues. They presented 3 request to try and solve the issue.
1/ place the machine on hard floor instead of carpet ——I don’t have carpets so not a problem.
2/ take a video of the machine shouting out it’s a error - check
3/ take picture of sensors - done

As I’ve only had the machine just over a month they stated
“ Normally the device can only be replaced when it's 1 month old. Considering your experience, we will apply for an exception to have it replaced “
Once I accept the replace Roborock haven’t replied to my further correspondence with them. So, I’m not really happy at this time with their customer service
If I’d of known ( which I agree is my fault) at the time of purchase that the warranty for a £350 vacuum robot is only a month, I would of touch it with a barge pole!
Hopefully theyll replace my item ( although I did ask for a full refund) and it performs better.
It’s a shame because the app and vacuum performed really well until broke just slightly over the 1 MONTH warranty.
I’ve looked at other brands (eufy 12 month warranty, karcher 12 month warranty)
It’s a shame but my disappointment is slowly but surely turning into rage !!!!

I bought a Roborock vacuum cleaner from what appeared to be their official UK website (uk.roborock.com) and paid more that £1,064 in Sept 2025. Everything seemed legitimate, confirmation emails and UPS tracking.

Then came a series of fake delivery attempts showing “nobody at home,” even though I was in all day and no delivery was ever made. Eventually, after weeks chasing them to let them know I never got an attemp delivery from UPS, I asked UPS directly to return the parcel to the sender, which they confirmed, and it went back to the same town it had originally been shipped from. That’s when I realised this was a scam.

Since then, Roborock has refused to refund me or provide a clear explanation. Their “UK support” emails only send generic replies.

I have reported this to the police, who are investigating the case as possible fraud. I strongly suspect this is not an isolated incident and that there’s a wider criminal operation behind these fake deliveries.

Please, avoid buying directly from this website or company. I wish I had read something like this before placing my order, it’s been stressful, expensive, and deeply disappointing.

This is a great machine I used dyson for years not now great

Ordered Robotic vacuum on 11.09.25. Heard nothing until i chased them on 16.09.25 saying they had delivered it to my address at 12.59 on 15.09.25. We were at home the whole time that day. Was told to speak to neighbours and look round garden to see it had been left there. Already did that but couldn’t find it. Courier company also showed it as delivered. Tried to speak to courier company who apparently a subsidiary of Amazon but they are uncontactable, even through Amazon UK. Over the space of 2 weeks I contacted them every day and was continually being fobbed off. As the company told Paypal the too closed the case as delivered.
This company is terrible and a complete fraud. Should have looked at their review history which show similar issues. Eventually after numerous complaints “as a goodwill issue” they finally gave me my money back.
Don’t buy from this company, not only are there similar issues to mine there are cases of faulty products with no support from Roborock.

They do not honor their warranty when a product malfunctions. We have been going back and forth since May 2025 on an issue with the Qrevo Master vacuum with no resolution. We have sent multiple videos, returned the robot for repair, it did not fix the issue. The warranty is almost out and we still have zero resolution. We own 3 of their vacuums and won’t be purchasing another based on the fact they won’t replace an obviously malfunctioning machine within the warranty period.

I do not recommend this company or their products.

Zero stars if possible, ordered a Roborock QV35S from Roborock UK, it arrived last week and does not work. Customer service is non existent, 48hours to respond to emails and repeat the same thing. Possibly AI generated emails. 6 days now with a faulty robot and no clue how to exchange or get my money back. My advice would be to order from some other reputable company

‏I want to share my extremely disappointing experience with the Roborock S8+.

After less than 2 years of use, the device malfunctioned severely: a burning smell, visible sparks from the charging dock, and even a power outage at home. This also damaged other appliances in my house — and could have caused a fire.

‏I have young children at home, and I no longer trust this product at all. I contacted both Roborock support and made it clear I want a replacement, not a repair.

‏It’s been 40 days now — no real action, no responsibility, no resolution. Just empty words.

‏I’m sharing this publicly to warn other customers about this product and Roborock’s customer service, which so far has been slow, dismissive, and unhelpful.

‏I strongly advise anyone considering this brand to rethink their decision.

Purchased the Roborock q revo s about 6 months ago, was working perfectly then all of a sudden the water reservoir wouldn’t fill up to mop. Followed all troubleshooting which didn’t fix the issue. Customer service is frustrating to say the least. The person on the phone can’t help you, everything has to go through email. I paid $100+ to ship this device back to them as they said to send it in for repair. We checked in since the package said delivered, but they said they didn’t receive the parcel. I wrote them back and said I have proof of delivery with the name of the person who signed for the parcel. A day later they said they received the parcel, will repair and file a claim with UPS. Not sure why you would file a claim with UPS as they received the package so that was shady. Now they want to send us a refurbished device even though the one we purchased was brand new. They told us to send our device in for repair, I expected them to fix it and send it back not try to send us a refurbished device without even attempting to fix ours. The whole thing is shady, I do not recommend this brand for anybody after this experience. I feel like the company is trying to scam us.

Terrible customer service. Refuse to repair a 7m old $1000+ vacuum. No way to escelate dispite hours on the phone and many emails.

Ordered a Roborock Q5 Pro from the uk.roborock.com store via Topcashback on 25/03/2025 and today received an email stating Roborock are refusing to honour the cashback on the basis the order was either amended, returned or cancelled - despite none of these being true.
Offering cashback to potential customers as an incentive to buy products with no intention of honouring the cashback, means I will not be buying from this company again in future.

I had a terrible experience with Roborock and would strongly advise against buying directly from them.

I ordered a robot vacuum that was falsely marked as delivered by DHL on August 5th, but I never received it. DHL has confirmed that Roborock needs to open the investigation, yet Roborock refuses to take responsibility or follow up.

Despite the failed delivery, I actually bought a second robot via Amazon in good faith, trusting that Roborock would do their job and investigate the fake delivery through the correct channels. I even provided them with the proof of the Amazon order and the delivery, along with the serial number of the unit I received — which was clearly different from the one they claimed was delivered.

Instead of cross-referencing the serial numbers or escalating with DHL, Roborock chose to assume I was lying and effectively blamed me for their logistics failure. Once I proved the mismatch and clearly showed that their records were incorrect, their Chinese support team stopped replying altogether, leaving the issue unresolved.

I’ve had to chase this from every angle. I contacted DHL, wrote to Roborock’s Spanish team (who don’t seem to have any real authority or information), and sent multiple follow-ups, all with no real outcome. The complete lack of accountability, transparency, and professionalism is shocking.

I paid for a premium product I never received, provided all the evidence I was asked for and more, and was rewarded with silence and blame. This is unacceptable customer service from a brand of this size.

If you value your money, sanity, your time, and basic consumer rights, do not buy directly from Roborock.

Machine broke within warranty period and there is no global international coverage.