Robinsons Relocation Reviews 1,226

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the moving process pleasant and stress-free. Many people highlight the exceptional service, noting the efficiency, care, and attention given to their belongings. Reviewers frequently mention the team's hard work, politeness, and ability to handle challenging situations with patience and good humor. The company's communication and organizational skills, from initial quotes to final delivery, are also highly appreciated by consumers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers found the service exceptional, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic experience from the first phone call to the last box. 'Pops' and his crew didn't just turn up and execute the job, they brought a level of humor to their professionalism that was much... See more

Rated 5 out of 5 stars

Excellent service. From the first call to Sophie for a quote to unloading at the new destination address, Robinson staff were professional, sociable and most importantly, as there was await for the ke... See more

Rated 5 out of 5 stars

We had an awkward last minute completion but in a busy period, Robinson's promised to turn up at 8am and did. On a very warm day that just got hotter and hotter up to 26c, they methodically loaded and... See more

Rated 5 out of 5 stars

Firstly would like to say a massive thank you to Robinson team! Where from day 1 with their customer service through to the removal team on our moving date back in November who utterly brilliantly!... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

We don’t just move your house, we help you make it home. Robinsons Relocation is one of the oldest established removals companies in the UK, with over 120 years' experience in the business. In this time, we've helped thousands of families just like yours to start a new life, from moves around the corner to relocation to the other side of the world. We are a fully accredited member of the British Association of Removers. We have several branches across the UK, each one staffed by a professional team of movers who are experienced in handling moves efficiently, carefully and skilfully. Wherever your destination, each of our branches offers purpose-built storage facilities to ease the strain of moving house.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Staff were very helpful right from the beginning.

Staff were very helpful and knowledgeable right from the start with the initial survey to the final item carried into our new home.
There were a lot of disruptions to our sale as we were in a chain and not all went smoothly, however our contact at Robinsons dealt with all our issues with good humour and obviously extensive experience. On the day of the removal it was very late before we could gain access to the new property and extra staff turned up to help as if by magic! Well Done all at Robinsons! They made a difficult day much easier for us with their energy enthusiasm and good cheer. Many thanks to you all.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

After looking at quite a few moving companies I found Robinson which provide a very competitive price.
Highly recommend them as they provided a friendly and professional service. The whole experience from start to finish was really good.
Lara in the office provided a quote in a few days and waited patiently until we were ready to provide an actual date. She was really understanding of our situation and really helpful as well.
Quotes are also valid for 28 days which is quite handy.
Tony and James were very friendly and professional, turned up a bit earlier than expected to check out the area so they could start at the time we booked.
Delivered our stuff safely a few hours later.
Really good service and highly recommend Robinson

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Exemplary Service - Most Efficient Part of Our Move

We used Robinsons to move contents of house from South London to Oxfordshire village. Graham and Will from Robinsons were faultless, on time, polite, incredibly efficient and wrangled furniture into a cottage you wouldn’t have expected to fit through the doors.

I would highly recommend them.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

A friendly and professional service

Robinsons is staffed by efficient and cheerful staff who couldn't be more supportive and helpful: from Lara and Tony in the office to the two crews who managed my move out and move in. I have used this company twice and have recommended them to other family who were also very satisfied with the full service. I wouldn't hesitate to use them again or to suggest them to friends and family. Thank you to all the Robinsons team!

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Robinsons were professional, gave great advice, and their team was friendly and arrived promptly. They were also very determined to get my bulky furniture up the tiny cottage stairs!
10 out of 10 for sheer determination and effort!

24 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service from the team looking after us. Second time we have used Robinsons and we cannot fault them in any regard. Its the level of service and attention to detail of the crews that makes them stand out.

11 July 2022
Unprompted review
Rated 5 out of 5 stars

DELIGHTED!

Having completed our third international move with Robinsons, we do not hesitate to give them 5 stars! The teams were great both sides of the ocean.
Thank you!

Alan & Helen

3 July 2022
Unprompted review
Rated 5 out of 5 stars

Very impressed by the service

We were very impressed by the service provided by Robinsons' Birmingham branch, from the initial home visit to the actual move itself. Everyone was very friendly and helpful. We would certainly recommend their services.

22 June 2022
Unprompted review
Rated 5 out of 5 stars

The team were fantastic.

The team were fantastic.
Lee came on his own on Wednesday and worked like an absolute trooper. After a few hours, he called in help and it all went ahead. On Thursday (move day) they arrived nice and early and were super organised. They were all extremely polite and respectful of us and our things. I cannot praise them highly enough.
Lee organised everyone fantastically and is a credit to the company!

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Robinsons Relocation made the move easy.…

Robinsons Relocation were amazing throughout the process. Very patient with me trying to get the right day and date to move house. On the day of the move they arrived on time, packed everything quickly and it was the same at my new home. Thank you Robinsons, highly recommended.

13 May 2022
Unprompted review
Rated 4 out of 5 stars

Whilst I would recommend Robinsons it…

Whilst I would recommend Robinsons it is all about the team that move you afterall. We were lucky ... our prime movers were Dave and Shane who were superb ... non stop hard graft but both experienced in packing for a relocation.

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Move from Sweden to UK: Top marks

I can save you a lot of time searching the internet as we did for a suitable international remover. Just choose Robinsons Relocation. We were new to the game, but the excellent and friendly support we had throughout the whole process made things easy for us. Many thanks to Lara, Tony, and the team!

26 April 2022
Unprompted review
Rated 5 out of 5 stars

Removal and storage

The van arrived on time and the men worked tirelessly throughout the day packing carefully all our goods for 3 months storage. Three months later they arrived on time to unload and were very good taking the different boxes to their allocated rooms. Both times the men were very pleasant and a pleasure to work with.

14 April 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with Robinsons!

Great experience with Robinsons!
From the initial contact with the office staff, to the actual move itself, Del and his team performed our move smoothly and efficiently. I'd happily consider using them again. Very competitively priced too. Thanks very much!

14 April 2022
Unprompted review

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