Robert Old & Co Reviews 29

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have bought clothes from Robert Old for many (>30) years and have never been disappointed. If you want cheap then go somewhere else. The staff are always attentive and knowledgeable

Company replied

Rated 5 out of 5 stars

I ordered some Fracap boots at a great price with free delivery. Delivery was fast, unfortunately when they arrived they were the wrong boots. After reaching out they sent out the right boots the same... See more

Company replied

Rated 5 out of 5 stars

Robert Old are a rare breed of store where a huge range of quality men's clothing is on offer and is sold with old fashioned service and product knowledge. I call in at least twice a year, and keep an... See more

Company replied

Rated 5 out of 5 stars

My brother use to live in Sandbanks and went to your store when Mr Old ‘ran it’. By chance I found your store when looking for a winter coat, having bought and sent back coats from half a dozen known... See more

Company replied

Company details

  1. Men's Clothing Store

Written by the company

Independent luxury retailer Robert Old has been providing the discerning gentlemen with simply the finest menswear since 1909.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
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Rated 5 out of 5 stars

Good Quality Clothes and Knowledgeable Staff

I have bought clothes from Robert Old for many (>30) years and have never been disappointed. If you want cheap then go somewhere else.
The staff are always attentive and knowledgeable

1 December 2024
Unprompted review
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Reply from Robert Old & Co

Hi Jim,

Thank you so much for taking the time to leave us a glowing 5-star review!

Your kind words mean a lot to us, and I’ll be sure to share your feedback with our team—they’ll be so pleased to hear it.

We look forward to seeing you back to our store soon!

Kindest Regards,
Andrea
Robert Old & Co.

Rated 5 out of 5 stars

The atmosphere in shop was welcoming

The atmosphere in shop was welcoming , the chap who helped me was really knowledgeable about the cloths . Patients and manors were perfect . Service was so good and a pleasant change . Love the fashion of all the goods in the shop and I will definitely be back. Love the fact you tailer the trouser legs to fit. Lovely shop and lovely people . Cloths are fabulous and I am fussy .

20 July 2024
Unprompted review
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Reply from Robert Old & Co

Thank you very much for your kind review.... We always make a point of passing this onto our shopfloor team. It always makes their day.. We will look forward to seeing you again soon.

Rated 5 out of 5 stars

Robert old is one of my favourite shops…

Robert old is one of my favourite shops with THE best gents Cashmere jumpers you will find anywhere and in the rare event of requiring an exchange or refund like recently with my shoes they do not quibble and make it easy with friendly staff

18 January 2024
Unprompted review
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Reply from Robert Old & Co

Thank you very much for your kind review.... Good to hear our cashmere is right up there. We think it's right up there... !

Look forward to seeing you in store very soon...

Rated 5 out of 5 stars

Great service

Great service , fast delivery and the packaging was second to none

3 December 2023
Unprompted review
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Reply from Robert Old & Co

Thank you for your kind review. Look forward to hearing from you in the future.

Rated 5 out of 5 stars

Xmas gift

Purchased this belt for a gift for my son, it looks and feels gorgeous, hope he loves it as much as us

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Fast shipping, great selection

I'm very happy with the coat from Moorer I ordered for my husband. Delivery to Hong Kong was extremely fast and the item was packaged very well. I was able to find the right size which was not available on the company's website or any other site.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Helpful service

I wasn’t certain of the sizing but the gentleman on the phone was able to help me order the correct size.
I was kept informed about the delivery
The item was delivered beautifully wrapped.

8 November 2023
Unprompted review
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Reply from Robert Old & Co

Thank you for your kind review. We hope you enjoy your garment.

Rated 5 out of 5 stars

I ordered some Fracap boots at a great…

I ordered some Fracap boots at a great price with free delivery. Delivery was fast, unfortunately when they arrived they were the wrong boots. After reaching out they sent out the right boots the same day and with express next day delivery and a return postage label. Customer service were very courteous and helpful, great company.

7 November 2023
Unprompted review
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Reply from Robert Old & Co

Thank you for your kind review and your patience. We look forward to helping again soon.

Rated 5 out of 5 stars

Tetbury Suede

fast shipping - great shoes

17 October 2023
Unprompted review
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Reply from Robert Old & Co

Thank you for your 5* Review, We really appreciate your feedback.

Rated 5 out of 5 stars

Very good price /performance ratio.

Very good price /performance ratio and quick reliant order processing.

20 October 2023
Unprompted review
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Reply from Robert Old & Co

Thank you for your 5* Review, We really appreciate your feedback.

Rated 5 out of 5 stars

Well-priced with quick

Well-priced with quick, tracked shipment. Much appreciated.

9 October 2023
Unprompted review
Robert Old & Co logo

Reply from Robert Old & Co

We really appreciate your feedback. Thank you for your 5* Review.

Rated 5 out of 5 stars

Excellent experience all around

Excellent experience all around. Robert Old & Co. had the best price I could find. Even though my package shipped from the UK to the US, it arrived very quickly. I would gladly shop here again.

6 October 2023
Unprompted review
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Reply from Robert Old & Co

Thank you very much for your review, we are very pleased your package arrived so quickly. We look forward to doing business with you in the future. RO team.

Rated 5 out of 5 stars

Outstanding service

Order easily placed with garment delivered in a highly timely and efficient manner. Excellent service as always.

8 October 2023
Unprompted review
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Reply from Robert Old & Co

Thank you so much for your kind feedback, It means a lot to here we are delivering in good time. RO team.

Rated 5 out of 5 stars

Wow - Robert Old delivered my coat as if I was in the store, ready to try on.

My brother use to live in Sandbanks and went to your store when Mr Old ‘ran it’.
By chance I found your store when looking for a winter coat, having bought and sent back coats from half a dozen known top brands. As soon as I called I got a level of service the ‘others’ think they offer. I asked my questions bought the items and was stunned by the effort to present them on arrival. The jacked I had from others were in fancy boxes and tissue paper, held together by a sticky emblem. The jackets were all creased. You on the other hand delivered it as if you were taking it to a changing room - I hope others will find out what I mean by buying from you. I actually phoned up and said thank you.

5 October 2023
Unprompted review
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Reply from Robert Old & Co

Dear Mr Walker,

Thank you very much for your kind review and we are over the moon you are happy with your new Robert Old coat.

You will be happy to know the business is still in the family hands and is now under the stewardship of the four generation Sam and Ed Old.

Once again thank you.

Rated 1 out of 5 stars

Ordered two expensive items on two…

Ordered two expensive items on two different occasions only to be told they didn’t have any stock. ! This is not how to run a business on the internet.
Avoid wasting your time in this site.

28 August 2023
Unprompted review
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Reply from Robert Old & Co

Dear Mr Sant,

Thank you for taking your time to provide us with your feedback, please accept our sincerest apologies for the website stock units not reflecting our physical inventory on this rare occasion.

While we aim to provide the best service possible, we have, unfortunately, recently been subject to technical difficulties due to a national scale cyber-attack on a third-party system affecting over 300 independents which has been beyond our control. We wrote to you after the first order was not fulfilled explaining the situation. Unfortunately, your second order was placed that same bank holiday weekend where the system was not fixed until the Tuesday. As such, we offered you the same garment in the updated new colourway. I am sorry this option did not work for you. Thankfully, the inventory system has now been fixed and stock is up to date. We have learnt a lot over recent days regarding this matter and business policies have been adopted to avoid any future issues of this type.

As a small family business we pride ourselves on being honest, attentive, and approachable. If you wish to contact us directly regarding this matter, we would be more than happy to discuss this further to reassure your confidence in our service and our genuine business intentions.

Warmest Regards Robert Old

Rated 5 out of 5 stars

Robert Old are a rare breed of store…

Robert Old are a rare breed of store where a huge range of quality men's clothing is on offer and is sold with old fashioned service and product knowledge. I call in at least twice a year, and keep an eye out for their top-value sales. Easily now the best reason for coming into Bournemouth.

17 August 2023
Unprompted review
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Reply from Robert Old & Co

Thank you very much for your kind words. We will keep it up! See you soon instore.

Rated 5 out of 5 stars

Highly recommended

I was pleasantly surprised at the packaging. They obviously care about presentation and care. The jacket itself surpassed my expectations. I love it and will definitely use Robert Old again without hesitation.

17 August 2023
Unprompted review
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Reply from Robert Old & Co

Thank you very much your 5 stars. We look forward to helping you again soon.

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