Robens.de Reviews 411

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the ease of ordering and the quick, well-packaged delivery of their items. Many people appreciate the quality of the products received, finding them to be as described and performing well, even in challenging conditions. However, some customers also noted issues with product quality, such as manufacturing defects in self-inflating mats or tents that leaked on their first use. A few other people also felt that the delivery process could be problematic, with some parcels experiencing delivery issues or being delivered to the wrong address, and others experiencing delays or a lack of tracking updates.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. Many customers praise the products, describing them... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and quick delivery... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of products,... See more

Order

Clients share positive opinions on order. Customers consistently praise the easy ordering process, fast... See more

Service

Reviewers mention positive feedback about service. Many customers couldn't fault the service received,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have robens sleeping pads, stove and ordered a tent from the website.... Was delivered safely, but there were issues with postal address, tried to explain but language barrier issues I guess. Alls w... See more

Rated 4 out of 5 stars

Pleased to be able to replace just one pole-end. It would have been nice if postage for one tiny item wasn't significantly more expensive than the item itself.

Rated 4 out of 5 stars

price was great , description and packaging was good , only thing let down was delivered to wrong address by postal service after traveling across europe

Rated 4 out of 5 stars

Spare parts (Clips for my walking pole) enabled me to repair it although the clip was quite difficult to fit


Company details

  1. Camping Store

Information provided by various external sources

Robens is top quality products, made to last and designed to perform at the highest level whilst delivering unrivalled value are the very foundation of the Robens dynamic range of outdoor equipment and accessories. Robens is outstanding design, high pe...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

411 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Super light weight & compact- the very…

Super light weight & compact- the very reason they were bought, along with the reassuring build quality of no plastic fittings. Assembly was easier than expected. Comfort on par with expectations. I ordered direct from the manufacturers in Germany so delivery not next day, but that is fine.

7 December 2021
Rated 1 out of 5 stars
Robens.de logo

Reply from Robens.de

Dear Andrew,

Thank you for your feedback.

We have forwarded your request to our customer service and they will contact the forwarder for further information.

Our customer service department will come back to ASAP.

Have a great day.

Best regards
Team Robens
Per

Update 11/11.

We have just been in contact with our shipping partner and the delay is due handling at UK customs as we were informed. Our customer service send you tracking number.

Have a nice day.

Best regards
Team Robens
Per

Rated 4 out of 5 stars

Quality side entry tent.

The Boulder 2 is a quality side entry tent, well taped and for a three season tent appears to be robust. It has been tested in upto 100km/hr wind speeds and after an unfortunate experience with a Vango this was a major factor in my choice. A little small for two but ideal for one. 1 week in wet nasty weather and was fine. Not tried yet in strong windy conditions. Seems a reasonable competitor to the MSR Elixir, probably stronger line attachments than the Elixir but a little smaller inside than the Elixir.

1 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, product nicely packaged and delivered promptly. The stools themselves are really tiny: hard to visualise the size by looking at the physical dimensions. So really good for carrying but quite challenging for a person of a certain age to get up from! Strong and seemingly well-made though

7 September 2021
Rated 5 out of 5 stars

Great table and chairs

Considering that the table and chairs had to cross the European 'iron curtain' formed by Brexit, the delivery was prompt enough, given that the courier mislaid the table for a week or so and delivered the chairs on time. Not the fault of Robens who were very helpful with the problem. The gear is excellent, so all good .

16 July 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered a 4 man Double Dreamer tent which was unavailable in the uk. It was delivered more quickly than I expected considering that it was shipped from Europe. No delivery or import charges and an excellent product.

1 July 2021
Rated 5 out of 5 stars

Highly recommend

Purchased for my sons birthday present. He’s absolutely delighted with it. Fast, efficient service. Highly recommend.

23 June 2021
Rated 5 out of 5 stars

Shipping was super fast

Shipping was super fast. Three days from Denmark to Finland, and online customer service top notch. I still haven’t tried my under quilt in action so can’t testify on product quality.

17 June 2021
Rated 5 out of 5 stars

Wolf Moon TC 5XP

Wolf Moon TC 5XP
We had to wait a while before the tent was in stock, so the first day I saw it was available we did order it. Very quick processing of the order and shipment.
1 week later we used it for a 3 day camping trip. Weather was not that nice, so immediately a good test. And to be honest, this tent gives some confidence it can handle some bad weather. Build quality seems very good, but time will tell...

16 June 2021

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