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Ro&Zo Reviews 1,108

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TrustScore 4.5 out of 5

4.5

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting the beautiful tailoring, excellent fit, and stylish designs. Many appreciate the fast delivery and efficient service, with items often arriving well-packaged. The ease of the ordering process and the availability of petite sizing are also frequently highlighted as positive aspects. However, some customers experienced issues with their orders, including items not being received or having quality control problems like unfinished seams or falling sequins. A few people also expressed dissatisfaction with the return policy, particularly regarding the 28-day window being calculated from the order date rather than the receipt date, and some found the sizing inconsistent, leading to returns.

What people talk about most

Product

People report positive experiences with product, often praising the excellent fabrics, quality, and beautiful... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent fabrics, beautiful... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising fast and prompt... See more

Order

Consumers find order experiences to be ambiguous. While many praise the easy online ordering process, quick... See more

Return policy

Reviewers highlight ambiguous aspects of the return policy. While many customers found the return process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering process and returns easy; correspondence prompt and return processed without any issues. Lovely packaging also. For that I've given 5 stars as well deserved. Unfortunately the dresses I o... See more

Rated 5 out of 5 stars

Fab website, easily found the items I wanted, great photos too. Ordered two items as couldn’t decide. Arrived quickly and the return process for the unwanted item was very efficient. The dress I kept... See more

Rated 5 out of 5 stars

This jumper was available on various sites and modelled by young, glamorous girls. However, even though I am in my very senior years I ordered it and hoped for the best. I needn't have worried - the... See more

Company replied

Rated 4 out of 5 stars

great delivery, good website. Lovely stylish clothes that are possibly slightly expensive for their quality etc I have ordered many clothes from Ro&Zo and i always find them alittle narrow on the... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

About Ro&Zo

Written by the company

Ro&Zo is a fashion brand founded by, led by, and created for women. Established by co-founders Rosie & Zoe, the brand is based in London, and creates feminine, modern and stylish pieces for real women of all ages

With an emphasis on excellent design and premium fabrication, Ro&Zo's range is distinctly feminine, with bold colours, strong silhouettes, and a distinctive print handwriting that exude confidence and the joy of being a woman. The brand's mission is to fill a space in the market for feminine, modern and versatile womenswear that is stylish without being trend led.

Modern femininity is at the heart of the Ro&Zo brand, with product designed to bring a stylish, modern and versatile element to every woman's wardrobe. Ro&Zo's product offering includes daywear, occasionwear, knitwear, tailoring and outerwear, with new product introduced all year round.

Designed in house at our London studio, each piece is carefully considered to ensure it exudes quality, style and wearability. With striking prints, bold colours and elegant, sophisticated silhouettes throughout the range.

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4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful top of great colour and…

Beautiful top of great colour and quality. Finally a true burgundy - so often they have a brown undertone but this is a blue based burgundy, which I’ve struggled to find. Minimal packaging and quick delivery.

29 September 2025
Rated 4 out of 5 stars

Lovely colours

Lovely colours

24 September 2025
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Reply from Ro&Zo

Hi Suzanna, thank you for the lovely feedback. I hope you enjoy your new items. Thanks, Rosie

Rated 3 out of 5 stars

Flimsy top

Quality of top was poor & not a flattering fit. First time I have purchased from RO & ZO. Had to return item. However, the return process is the most straightforward I have ever used.

24 September 2025
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Reply from Ro&Zo

Hi Evie, I am sorry to hear you were not happy with the quality of the top. The top in particular is a lightweight cotton and was designed to be quite floaty. Thank you though for your feedback on the returns process, we work hard to make sure it as seamless as possible.
Thanks
Rosie

Rated 5 out of 5 stars

Beautiful tops

Beautiful tops as in: material, design/fit, colour (crisp white) .
Easy to order and delivery was on time .
The garments are beautifully wrapped/presented which shows the care and consideration the owners have of their clothes and us as buyers x

24 September 2025
Rated 5 out of 5 stars

Dress is lovely and is a great fit

Dress is lovely and is a great fit. At 5'10" it's a great length too. Really happy overall with quality of the product and the service provided from purchasing the dress on the website through to it being delivered. Really efficient and timely service. Thank you Ro & Zo!

24 September 2025

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