Roamwild Reviews 

Customer service is amazing...I got the wrong product accidentally, and the correct order was sent immediately! Great communication and good customer service guarantee customer loyalty!

Extremely happy with the birdfeeder that I purchased from Roamwild. Great quality construction built to last a long time. And I received it within three or four days from ordering it online… That doesn’t happen very often anymore!

I received the same arrogant reply I’ve seen in all your replies. Thumbed down mate.

Update, product is still broken, no offer to help repair or replace. Apparently it’s my fault.

Plastic is brittle and it breaks. Full stop.

Don’t buy anything from these wankers. Not worth the hassle.

Techie looking feeder with great glossy marketing that claims to beat the squirrels. I bought two and the squirrels have stayed out but they managed to get the entire feeder off the Shepards hook hanger and the feeder was found on the ground. When I tried to re-assemble I found the cheap plastic tabs on the bottom unit broke clean off. There's no way to fix it, it's dead. Feeder only made it 60 days, a new record for the squirrels. Other big complaint is the small capacity, I have to fill the feeder daily.

Replacement lower assemblies purchased as the existing ones spring mechanism had stopped going back up - leaving the feeding chamber open to be emptied by squirrels. 2 replacements delivered - 1 failed after being up for less than a week (roamwilf confirmed from a video it looked like missing a screw) the other is being pulled apart by squirrels - told roam wild they were not fit for purpose and got fobbed off - after much chasing they agreed a refund on one - minus vat and postage - erm your product failed - I shouldn’t be penalised - poor service, poor product - AVOID,

They were very helpful in replacing a part that got damaged in transit without any issues

Five star for the idea!
Alas, sadly the more they change the item the more difficult it is for our poor birds to get into the seed. GREEN FINCHES don’t stand a chance. Why make it so difficult? Why not leave it as it was? We didn’t have any spillages at all. So irritating to see the birds struggling.

I’m really disappointed with my experience so far.

I ordered an Airtushi on the Roamwild website for our toddler on the morning of Monday 22nd June for a family holiday departing on Sunday 28th June. I specifically ordered when I did because Roamwild states on its website that orders are dispatched within 48 hours. I also paid extra for Royal Mail 48-hour tracked delivery to make sure it would arrive in plenty of time.

However, as of today (27th June), the item hasn’t even been dispatched.

At no point did I think there would be an issue because I deliberately ordered early enough to meet the timescales advertised on their website. Unfortunately, because those timescales haven’t been honoured, we’re now left without a suitable travel option for our toddler for our holiday.

It’s a real shame, as I was looking forward to using the product. At this stage, I’m seriously considering returning it and purchasing from another company instead, as I don’t want to support businesses that fail to deliver on the commitments they advertise.

It's a great idea but since I put it up not one of my birds returned. It's been quite a while too. Sad that they didn't like it.

My experience with ordering was great the only problem is I can’t get it to work either the seeds fall out in a mass or stuck and won’t come out in fact my hubby is just taking it to bits to try again and I bought two .

Would never use the company again . My order placed and confirmed still hasnt arrived .W hen emailed I was told they were waiting for me to confirm which feeder I wanted . The person that sent the email was the same person that communicated regarding my order 27th May still no bird feeder shocking service reply is in correct the correct feeder was sorted in the 28th May when I emailed and again shortly after so reply is utter rubbish enough said I have email proof which I submitted to the company along with proof of payment 🙄 I have emailed company regarding below reply with proof of the date order was amended

I have placed a number of orders for bird feeders and accessories but the last three orders were problematic and the customer service was appalling.

I ordered a tub of suet nuggets and a starling proof cage, on receipt I found, as other people have, that the packaging was extremely flimsy and the tub of nuggets had split open. The package didn't look like it had been abused as customer services suggeted when I finally got a reply from them. It is entirely possible to use environmentally friendly and reduced packing without leaving the items in the parcel open to damage so I do not accept their stock excuse of reduced packaging. They weren't really interested in hearing anything contrary to their view.

Another order for a couple of baffle rings hadn't arrived after 5 days and when I received a reply to my email after 2 days, I was told that the items had been sent and that I would have to wait for 10 days in case they turned up; they didn't turn up. They eventually sent replacement items.

The last order I placed on 11 June didn't arrive on the due date of 15 June and the courier returned the package to roamwild due to an incomplete address. The incomplete address was apparently my fault according to customer services! While the package was on its way back to them I got an email from roamwild asking me to pay an additional carriage charge for redelivery. Since they are responsible for getting goods to their customers I refused to pay the additional charge and after another 2 days they agreed to send the items without the additional charge but it was very begrudging and restated that it was not their fault that the package was incorrectly addressed. They received the package back on 17 June but when I asked for confirmation on 19 June that my order had been shipped I received a reply on 20 June saying that it had not shipped but it would be sent "right away". By 23 June my patience had run out so I cancelled the order and instigated a charge back to my credit card.

Looking at other reviews and my own experience I have come to the conclusion that roamwild seem to think they are never wrong, and they send confrontational replys to poor reviews. Their tardy responses to queries/emails is akin to dealing with a utility company not a family run business that they are so keen to promote. Their stock answer to criticism is that they have sold a million bird feeders however, we only have their word for that, but surely if it is true they must be able to afford to employ sufficient staff to deal with communications in a timely manner.

Nedless to say I will not be ordering anything else from roamwild.

Following contact with roamwild I have amended my review as they had shipped the order I had placed after I had cancelled it; they have not charged me for the goods.

Updated 14 August 2026
Unbelievably having told me that they would "absorb the cost" they tried to recharge my card but when I sent the bank a copy of their email stating the above my card was immediately credited again.
Roamwild then contacted me directly demanding payment or return of the goods. I returned the goods as I certainly want nothing to do with them any longer.
No doubt they will try to justify their position as they always seem to do but basically they are not the "caring" people that they like to present themselves as.

It’s just a great company to deal with, let me know that my order would be running late. I asked about the 2.0, advice I was given to stop the 🐦‍⬛ has been a success. The 3.0 is brilliant, I’ve now have gold finches, never had them before. Best feeder I’ve ever had.

Great service and the birds love the feeders. We have blue tits, great tits, green finches, gold finches, (wood peckers - try but go for the fat balls), nut hatch, sparrows. Even the robins have learnt to use it. I use the corvid inserts to protect the peanuts from local crows and magpies. (Sorry, but there's plenty of road kill for them!)

The roamwild bird feeder really does prevent squirrels from accessing the bird seeds/food inside the container. I recently bought one. As long as you hang it at least 18 inches from a pole, bush or tree the squirrel cannot get to the food. Even when they climb on it they just slide off. Great piece of kit. Saves wasted feed as the food cannot drop to the ground .
I have a video of the squirrel falling off.

Just fixed this in the garden seems blue tits use it awaiting evidence of others.Checked camera a woodpecker feeding by holding on to base of unit.

Very happy with the service and product from RoamWild. I bought the pest-off bird feeder 3. It was delivered very quickly and the birds started using it by the end of the first day.

I’m very happy with the service from Roamwild , very quick between ordering and delivery.

Their squirrel free bird feeder is just as they say- no squirrels, no big birds, just lots of small garden birds. In my case all sorts of tits and goldfinch.
They encouraged me in the beginning because I bought just before Nesting season and having lived in the Country had never noticed the local birds being so shy, but maybe in a town environment they are much shyer. They are now in abundance!

Had a slight problem with part of the product.
contacted them via email response was within 24hr and replacement part sent straight out.
original product purchased over 6months ago and genuinely was expecting to pay for replacement part.
Thank you….. not only a good product great customer service 10/10
Dan

After giving up feeding birds because my previous feeder spilled so much seed, I tried a Roamwild feeder. Was a bit worried at first as it took weeks for the birds to use it. Now I am delighted as I have so many beautiful small birds feeding with minimal spillage. Great product.