R.M.Williams Reviews 171

Vindicate Customer Service
Due to their website problems I experienced difficulties with information and getting a shipping label after a rude experience with AJ I I made a complaint I paid my money for a resole of the boots and shipped the boots A week Later AJ informs me that the boots cannot be repaired because the leather is damaged and claims that I sent photos It’s total bullshit and they still have my boots be very careful of this company lots of customer service problems occurring.

R.M. Williams are Top Quality Leather Products… everything they make are FANTASTIC

Utter Garbage. The lining in my right boot wore through above the toe and the left under the toe. I had to have a cobbler replace the heel rubber as well because that fell off. These are meant to be premium boots.
Never again. My $150 Wittner boots have lasted 5 years. My $800 RMs lasted 3 months. I expect that from Kmart shoes
They used to be a good brand

Great customer service experience, super helpful and knowledgeable staff & timely production and shipping.

I’m extremely disappointed with my experience with R.M. Williams.

I purchased a pair of boots in Australia less than two months ago, expecting the high quality and durability the brand is known for and actively markets (“crafted for life”). Unfortunately, the boots developed significant issues almost immediately — including cracking in the leather and structural problems with the sole and heel.

Before contacting R.M. Williams, I had the boots assessed by an independent cobbler, who confirmed that there were clear construction faults from the outset, particularly with the heel stitching not properly securing the structure.

I then contacted customer service and was initially told the boots could be assessed and repaired. Based on that, I sent them in.

After inspection, they refused to repair them, claiming the leather was “too dry” and that the damage was not due to a manufacturing fault. This is after less than two months of normal use.

When I challenged this — referencing Australian Consumer Law and the fact that a product should be durable and of acceptable quality — I received a generic response stating that their decision was “final.”

Since then, they have simply stopped responding altogether.

This is not just about the product, but how the situation has been handled:
• A product failing after two months is not acceptable for a premium brand
• Clear signs of construction issues were dismissed
• Responsibility was shifted onto the customer
• Communication stopped when I requested escalation

For a company that builds its reputation on quality and longevity, this is deeply disappointing and not in line with consumer expectations or rights under Australian Consumer Law.

I would strongly reconsider purchasing from R.M. Williams based on both product quality and after-sales support.

Excellent quality. Comfortable. Cant stop wearing them, on my feet all day, they are just right. Highly recommend!

I have just purchased two pairs of boots (1400) and one paid has been delivered used.

Customer service (Nataliya) was no help, apparently the best they can do is I submit a refund and then wait for the refund, and then buy new boots? The customer service is not worth the price.

Well I’m 56 and found a quality product that suits my age. I was once an Italian boot enthusiast but discovered Australian made of the same if not better quality and no doubt based on the amount of RM I’ve purchased I should own an outlet. If I could I would. The CARINDALE and Gardencity staff are stupendous in service and relational matters.
If you enjoy quality like myself then RM Williams is your best choice.

Rev Anthony James

God forbid you pay £450 for a pair of boots and they arrive faulty. The return and customer service is shocking!!!

Save your time and money and buy your boots from somewhere else!!!

The instore experience at the RMW Harbour Town store is always friendly, professional, and feels like coming home. Special mention to Felicity instore, as she always remembers me and I am happy to travel the 90Minutes to that specific store because of her.

Been wearing RM boots since I was 20, now 60. Bought a pair recently for $449 down from ~$600. Thought that was strange. Anyhow the day after I bought them there were scuffs on the toe from getting out of the car. There's also scratches on the heel and the worst part - the right boot has developed a loud squeak like I stepped on a dog chew toy. People here me coming from 50 metres. Bet Andrew 'Twiggy' Forest doesn't wear them.

Ordered a pair of signature boots for my husband for his 60th birthday. Have had zero communication you would think spending that much money in this economy you would hear from them on a progress situation telling you what stage of production your boots are at but nope nothing. Have spoken online to customer service inverted commas and they have been useless to be honest left feeling still very unsure of when they will be ready. Its been 6 weeks which apparently is normal but i was never informed about this in store when i purchased them.

Top quality clothing with quick deliveries. My husband loves your boots, jeans and other clothing. I always know what to buy him for birthdays and Christmas!

Most comfortable pair of boots I have ever bought.

Wonderful in/store and online shopping experiences. Products never fail, with quality workmanship and materials. Always love the range and it’s hard to pass on the temptation to treat myself and/or my husband or Dad (who introduced me to this Australian brand at a young age).

The service was on the slow side and they usually don’t have what you’re after. Having to wait till it gets shipped in. Love product and brand.

Bought my third pair of RM Williams boots in June 2023 and the sole has split. Customer 'care' says that two and half years is the 'expected lifetime' of a boot sole.

My last pair went 15 years before needing a resole.

Seems RM Williams is yet another historic brand that no longer delivers the substance it once promised as it increases prices and reduces quality. Old Man Williams must be spinning in his grave.

I’ve been a long time fan of the original story and history of the brand. I have found that it caters for my size very nicely. I enjoy interacting with the staff in the sales centres. I always drop in wherever I am in a CBD area. There are usually a style I’m comfortable with.

Couldn’t ask for more from R M Williams
My family love your brand never fails.
Your service is outstanding thanks so much.

Good products, well stocked store,Bendigo and helpful, cheerful staff.