The effectiveness of the staff was the great. The fast online process was great. The same day deposit was very timely. The much appreciated/needed convenient early payoff is a blessing to those of us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
River Valley has made my life better by helping me get funds quick and easy. Their representatives are always super nice, never judgmental, and quick and efficient. I am so glad I chose them to help m... See more
Company replied
I am extremely happy how fast and easy it was to get funds before my payday. I applied in the afternoon and the money was in my account the next morning. I was able to get funded by applying and compl... See more
Company replied
Application process was easy. At first I was skeptical about it but in the end completely satisfied. The customer service was friendly and took their time with explaining the details of the loan. The... See more
Company replied
Company details
Written by the company
River Valley Loans puts our customers first with the best in benefits and customer service. We never charge prepayment penalty fees and in most cases, we can have your funds deposited the same day you apply. We want to help everyone that we can when an unexpected financial expense happens.
Contact info
PO BOX 222, 57339, Ft. Thompson, United States
- (833) 987-4837
- feedback@rivervalleyloans.com
- rivervalleyloans.com
4.7
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a rapid process with River Valley…
I had a rapid process with River Valley Loans.
9 December 2025
Unprompted review
Reply from River Valley Loans
Thank you for the review. We are pleased to gain this feedback as we do strive to make the loan process as quick as possible. We appreciate your business.
Every time I call they always help me
10 December 2025
Unprompted review
Reply from River Valley Loans
Thank you for sharing your experience with us, Raquel! It’s great to hear the positive feedback. Please don't hesitate to reach out to us any time at feedback@rivervalleyloans.com or at (833) 987-4837.
River Valley was so easy to work with
River Valley was so easy to work with. The funds we agreed upon were deposited in my bank account right away. Thank you, RV
9 December 2025
Unprompted review
Reply from River Valley Loans
You're most welcome and thank you for the five-star review, Diana! We're glad you chose us as your lending partner.
There wasn't a lot of questions and it…
There wasn't a lot of questions and it was quick and easy . Thank you !
9 December 2025
Unprompted review
Reply from River Valley Loans
Thank you for sharing your experience with us, Annie! It’s great to hear the positive feedback. Please don't hesitate to reach out to us any time at feedback@rivervalleyloans.com or at (833) 987-4837.
I got the money the next business day…
I got the money the next business day with no problem and I like that!
8 December 2025
Unprompted review
Reply from River Valley Loans
Hi Tabitha, thank you for your five-star review! We're glad to hear our Customer Care was able to get you the funds you need. We know we will continue to earn your business. Thanks again!
Brittney
Brittney was the most helpful and patient Customer Service Agent I have ever had. As a retired teacher and school administrator, I have dealt with people of all personalities. She is so kind and provided a very detailed support. She is the reason I was able to complete my application form. I have NEVER had the experience to get such exceptional support as I did today. Her calm demeanor and patience is commended!
8 December 2025
Unprompted review
Reply from River Valley Loans
Hi Debra! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at River Valley Loans, and we're grateful for the opportunity to serve you. Thank you again for your business!
I had to move and was short on the move…
I had to move and was short on the move in money. I apply for the loan and River Valley Loans approved my application. I tell you it was a blessing thank you Lord.
31 October 2025
Unprompted review
Reply from River Valley Loans
Hi Pamela, thank you for your five-star review! We're glad to hear our Customer Care was able to get you the funds you need. We know we will continue to earn your business. Thanks again!
Easy approval process and agents are…
Easy approval process and agents are very helpful.
2 December 2025
Unprompted review
Reply from River Valley Loans
Hi! Thanks for the review. We're glad to hear our staff was very helpful. We will continue to work hard to earn your business.
"Had a smooth experience with River…
"Had a smooth experience with River Valley loans. Quick approvals and good communication."
"They provided clear loan terms"
"Responsive support team"
4 December 2025
Unprompted review
Reply from River Valley Loans
Hi, Anthony, always great to hear positive feedback! Thanks so much for taking the time to write this review. Any questions or concerns you may have, please don’t hesitate to reach out to us at feedback@rivervalleyloans.com or at (833) 987-4837. Thank you for being a River Valley Loans customer!
Short on Funds before Pay Day and…
Short on Funds before Pay Day and needed GET BYE MONEY and made it to the Finish Line Thanks RVL and small loans are easy to PAY OFF RLV is a good Back Up for Cash!
3 December 2025
Unprompted review
Reply from River Valley Loans
Thank you for sharing your experience with us! It’s great to hear the positive feedback. Please don't hesitate to reach out to us any time at feedback@rivervalleyloans.com or at (833) 987-4837.
Irate it a 4
Irate it a 4 , because I feel that if a customer is needing extra funds,you'll should be able to accommodate the customer,need be if it is 25,are maybe even 50, life does happens.
3 December 2025
Unprompted review
Reply from River Valley Loans
Hello Paulette, We appreciate the time you took to share this review. Unfortunately, your account is not eligible for additional funds at this time. You are welcome to check back anytime on your status for additional funds. Any questions or concerns you may have, please don’t hesitate to reach out to us at feedback@rivervalleyloans.com or at (833) 987-4837(833) 987-4837. Thank you for being a River Valley Loans customer!
Reply from River Valley Loans
Hi Tee! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at River Valley Loans, and we're grateful for the opportunity to serve you. Thank you again for your business!
Helpful
I spoke Erica B. today and she was very helpful and a blessing. She was a joy to speak with. I appreciate all that she did to assist me.
28 November 2025
Unprompted review
Reply from River Valley Loans
Hi! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at River Valley Loans, and we're grateful for the opportunity to serve you. Thank you again for your business!
Employee was very helpful and friendly
Employee was very helpful and friendly
25 November 2025
Unprompted review
Reply from River Valley Loans
Hi Marycindy! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at River Valley Loans, and we're grateful for the opportunity to serve you. Thank you again for your business!
Jumping through hoops
Got a loan, $200, had already did the bank verification and steps … I even paid it off early…. I immediately applied for another loan and I’ve gone through two days of hell with them treating me like they need to verify all the information, they already have… it’s more trouble that it’s worth
25 November 2025
Unprompted review
Reply from River Valley Loans
Thank you for reaching out to us, Gabriel, we are always here to help.
We are firmly committed to ensuring that our customers have a clear understanding of the fact that this is an expensive form of borrowing. As such, we make it a top priority to provide them with a comprehensive breakdown of our rates and terms, while also providing full disclosure on all fees associated with the loan well before originating the loan. Our goal is to ensure that our customers are fully informed and equipped to make informed decisions regarding their borrowing needs, while also fostering a culture of transparency and trust in all our dealings.
We strongly encourage our customers to take advantage of our no pre-payment penalty policy by paying off their loan early. Doing so will result in substantial savings on interest charges. Additionally, customers have the option to make additional payments towards the principal balance of the loan, which can help reduce the overall cost of borrowing. We believe that these options provide our customers with greater flexibility and control over their finances.
Reviewing your account, we see that we attempted to reach you to resolve this matter but were unsuccessful. Please feel free to contact us directly at feedback@rivervalleyloans.com or (833) 987-4837 at your earliest convenience so we may resolve this issue.
Thank you.
Easy and got me what I needed.
19 November 2025
Unprompted review
Reply from River Valley Loans
Hi Corinne, thank you for your five-star review! We're glad to hear our Customer Care was able to get you the funds you need. We know we will continue to earn your business. Thanks again!
I am a returning customer it was…
I am a returning customer it was straight forward and simple. Your people are polite, not rude because people are here because they are going through really hard times. It helps.
21 November 2025
Unprompted review
Reply from River Valley Loans
Hello Michelle! We are delighted to have you as a VIP customer of River Valley Loans. We appreciate your loyalty and look forward to maintaining our lending partnership with you. If you ever have any questions or concerns, please do not hesitate to contact us at feedback@rivervalleyloans.com or call us at (833) 987-4837. Thank you for choosing River Valley Loans as your preferred lender. We value your business and are committed to providing you with exceptional service.
Reply from River Valley Loans
Hi Todd! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at River Valley Loans, and we're grateful for the opportunity to serve you. Thank you again for your business!
Approval process was extensive
14 November 2025
Unprompted review
Reply from River Valley Loans
Thank you for taking the time to leave this positive review. We appreciate your business.
Natalie was so helpful as was Steve
Natalie was so helpful as was Steve. There was someone who helped on Thursday that was not only rude but gave me the wrong information. When I asked for a manager or supervisor she remarked with frustration “?I am a manager. I am a supervisor”. Steve and Natalie saved my sanity. They were so kind and understanding. I wouldn’t need the loan if it was not an emergency. I was panicked as they both solved my issue with kindness and understanding. Thank you.
14 November 2025
Unprompted review
Reply from River Valley Loans
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that one of our customer care agents provided you with exceptional service. Receiving these types of reviews brightens our day! We want to make sure you are completely satisfied with your experience, so please don't hesitate to reach out to us if you have any questions or concerns. You can contact us at feedback@rivervalleyloans.com or by calling our dedicated customer service line at (833) 987-4837. Thank you again for choosing River Valley Loans and for being a valued customer. We look forward to serving you again soon!
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