Rivervale Reviews 4,635

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and proactive communication throughout the entire leasing process. Many people highlighted the exceptional customer service, noting that the team was always available to answer questions and provided clear, honest advice. The service is frequently described as efficient, hassle-free, and professional, with many consumers appreciating the smooth user experience from initial inquiry to vehicle delivery. However, some customers also noted issues with delayed deliveries and a lack of clear communication regarding vehicle status. A few people experienced problems with missing items upon delivery and felt that their concerns were not adequately addressed, leading to frustration and a less positive overall experience.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for their helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and helpfulness of the... See more

Delivery service

Clients share positive opinions on delivery service, highlighting the ease and efficiency of the process from... See more

User experience

People report positive experiences with user experience. Many customers describe the process as simple,... See more

Based on these reviews

Rated 5 out of 5 stars

Overall really happy with the service and support throughout the lease process. Simple and hassle free. Jake and the team took care of everything from first enquiry to delivery of the car. Always on h... See more

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Rated 5 out of 5 stars

Ross at Rivervale was absolutely fantastic from the very start. He was always quick to respond and made the entire process completely smooth and stress-free. This was my first time getting a lease ca... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Jordan at Rivervale was fantastic from start to finish. He was quick to respond, proactive throughout the whole process, and genuinely went above and beyond to find me not only the r... See more

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Rated 5 out of 5 stars

Getting our new Volvo XC40 was straightforward and the staff were friendly and kept us updated every step of the way. We shopped around and their prices were extremely competitive compared to other co... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Jake got back to me promptly every time. I gave up waiting for other providers. I was quickly reminded why I used Rivervale a few years ago, the price was... See more

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Rated 5 out of 5 stars

We came to Rivervale needing a Ford Explorer EV and the whole experience was, frankly, refreshing. The process was smooth, communication was timely and genuinely informative, and pricing came in we... See more

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Rated 5 out of 5 stars

Second time using Riverdale....both times great prices and service....jack sorted everything for me...organised getting my existing car returned and new car delivered the same morning....it's was all... See more

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Rated 5 out of 5 stars

From first enquiry to delivery. The process was straight forward, convenient and easy. Jack in sales was excellent - responding to enquiries swiftly (even outside normal business hours). Franchise dea... See more

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Rated 5 out of 5 stars

Really helpful and efficient from first contact to taking delivery of my new car. Kept me informed at every step of the process. I have already recommended them to my family and friends. Would not hes... See more

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Rated 5 out of 5 stars

Dan and Teresa at Rivervale provided me with a high level of customer service, rapidly responding to my emails as I made the switch with them to a second lease. I got a very competitive deal through t... See more

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Rated 5 out of 5 stars

Great support from Daniel Elms and the team at Rivervale from start to finish. From finding the car to delivery took about 1 month and that included Christmas and me being picky about delivery dates.... See more

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Rated 5 out of 5 stars

I must have gotten my first lease vehicle over 20 years ago. At that time I was lucky to find Matt Noonan at that time at 1stchoice vehicle finance. He was so good to deal with, communication, servic... See more

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Rated 5 out of 5 stars

Really solid service from Jordan, quick to respond and always around to take calls before, during and after purchase. Had to switch cars due to volume of orders with Ford, and time pressure my end, th... See more

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Rated 5 out of 5 stars

This is the first time I've looked for a lease car and I came to Rivervale based on the reviews, and it was the right decision. The process was quick and easy, Jake explained everything I wanted to k... See more

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Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Massive thank you to Mark, helped me through any issues I had throughout the application and also took time to chat and get to know me. A real professional,... See more

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Rated 5 out of 5 stars

I would highly reccomend Rivervale. Dan was amazing from start to finish, explaining my options and finding the best suitable product for my requirements. Dan is very professional, friendly and help... See more

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Rated 5 out of 5 stars

It was my first personal contract hire car, so I found Rivervale and Ross in particular a pleasure to deal with. The process was well explained and straightforward. Once the order was placed, Teresa t... See more

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Rated 5 out of 5 stars

Great service from Jack, car was delivered within 3 weeks. The whole process was super easy and I was updated regularly. Delighted with the car delivered to my front door 0 faff. I think the lease... See more

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Rated 5 out of 5 stars

From making my enquiry to ordering and then receiving my lease vehicle Kyle oh Rivervale couldn’t have been more helpful Also the information I received from the delivery team was first class River... See more

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Rated 5 out of 5 stars

Jim and the Rivervale sales support team continue to provide a 5 star service Nothing is ever too much trouble, they always return my calls and consistently provide a wealth of honest advice It’s... See more

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Rated 4 out of 5 stars

great company to work with, competitive quotations, professional staff that know there business. The whole process of leasing the vehicle was made easy, and everyone especially Jake were more than hel... See more

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Rated 4 out of 5 stars

I had excellent help on the phone after the man who delivered my car, Carlos, gave me absolutely no help or information about my new and strange car.

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Rated 5 out of 5 stars

Really good communication throughout the whole process of ordering. Friendly, & helpful , which is refreshing today. Car delivered by 8.30 am Friendly, courteous driver, Old car picked up at... See more

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Rated 5 out of 5 stars

After trying a few companies to get the best price, rivervale was perfect, also you didn’t have to wait days to hear back unlike some others i dealt with.Matt was amazing throughout. He answered every... See more

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Rated 5 out of 5 stars

Leases a vehicle through Riverdale. Could not have been better. Fantastic customer service. Always made time to answer calls and email and responded within good time frame. So far so good. Competively... See more

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Rated 5 out of 5 stars

I have been using Rivervale for almost 10 years and have always been very impressed with the customer service received. Jake and the team respond very quickly and always do their best to help with an... See more

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Rated 5 out of 5 stars

I had a really great experience with Rivervale Leasing. From the start of the process everything was handled professionally and smoothly, which made leasing my car much less stressful than I exp... See more

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Rated 5 out of 5 stars

Dealt with Jim at Rivervale. Lease deal was good on a car I really wanted. The delivery was delayed by several weeks, due to a logistics issue with the manufacturer. However I was always kept in th... See more

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Rated 5 out of 5 stars

Joe at Rivervale was brilliant from finding me the best deal and working with me to get a great card he took the time to come and organise pick up and go through all the settings of the car. Very impr... See more

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Rated 5 out of 5 stars

Courteous, helpful and extremely efficient service from everyone at Rivervale. This is my third business lease and this company made the whole process quick and easy. I was offered a very competitive... See more

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Rated 5 out of 5 stars

I recently purchased a car from Rivervale, and I couldn’t be happier with the experience. From start to finish, the service was absolutely fantastic. I’d like to give a special shout-out to Kyle, wh... See more

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Rated 5 out of 5 stars

I have always been a cash buyer.My first experience with a lease car was great with Rivervale.They were very good with explaining,understanding and fulfilling my requirement.No time wasted,sharp on ti... See more

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Rated 5 out of 5 stars

I had an excellent experience with the company. They offered, by far, the best prices. The customer service was exceptional- Jordan answered my calls even on a Sunday and reserved the car for me aft... See more

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Rated 5 out of 5 stars

My first time leasing a car through Rivervale and I have been very happy with them. Competitive pricing and smooth, efficient process from start to finish. Jake was excellent - friendly, knowledgeabl... See more

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Rated 5 out of 5 stars

Everything went a smoothly as it could have done. Kyle was brilliant. Great communication and everything happened when they said it would. Would definitely recommend and will definitely use Rivervale... See more

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Rated 5 out of 5 stars

Jake and the sales team were very quick to respond to queries and got everything organised in a few days time. The process was very smooth and they were always happy to respond to any queries either... See more

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Rated 5 out of 5 stars

Fantastic service from Rivervale whilst getting a new car Communication was brilliant all the way through. All questions were dealt with in a prompt and efficient manner Many thanks Jake and the... See more

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Rated 5 out of 5 stars

Everything ran very smoothly, being our first time that we have leased a car we were expertly guided through any query we had from Mr J. Mercer at Rivervale. We would highly recommend Rivervale and Mr... See more

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Rated 5 out of 5 stars

Matt and the team at Rivervale were simply amazing. I’m a first timer when it comes to car leasing, they made the process so simple. No hard sales, explained everything that I needed to know and now I... See more

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Rated 5 out of 5 stars

Excellent service from the start. Made an online enquiry the previous evening, Jim called around 10am as requested. Deal was even better than online, easy process, explained well and all communication... See more

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Rated 5 out of 5 stars

Jim Mercer and the team at Rivervale did a lovely job supporting my queries and concerns. We found a great Mustang EV, with the spec I required for an awesome monthly price - so I am very happy with t... See more

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Rated 5 out of 5 stars

Rivervale was the most competitive on price for the vehicle I ordered, the process was smooth from start to finish. Shaun Wares was always in contact with me regarding updates and delivery times. I... See more

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Rated 5 out of 5 stars

I used rivervale for the purchase / lease of a vehicle. I can honestly say it could not have gone smoother. What a simple process. Kyle McWilton who i dealt with, wow, calls and emails making everythi... See more

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Rated 5 out of 5 stars

My first PCH agreement with Rivervale and the service/attention to detail from Jake could not have been better. I visited the showroom to finalise the paperwork and was very impressed. Jake compl... See more

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Rated 5 out of 5 stars

Superb service! Matt helped me with lots of options before I chose my car, gave great advice and got me a super deal. Great admin and really efficient, I will use them again for my next lease.

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Rated 5 out of 5 stars

Dealt with Matt Noonan through the process thoroughly professional outlining all the relevant details perfectly and gave a great deal on the vehicle I leased. Would absolutely use Rivervale again when... See more

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Rated 5 out of 5 stars

Fantastic experience. First time leasing a car and Jordan could not have been more understanding and helpful. Great service and will return to Rivervale for my next car.

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Rated 5 out of 5 stars

This was my first experience of leasing a car - and I was guided through it by Jim in a way that I could not fault. My whole experience of Rivervale has been first rate and I can recommend them whole... See more

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Rated 5 out of 5 stars

Jim constantly want above and beyond to ensure that my car came in time. He was in regular contract throughout the process which made the process as smooth as possible. Would be very happy to use Rive... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Service
  3. Leasing Service

Written by the company

Rivervale provides leasing, servicing and vehicle management for cars, vans and minibuses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First lease

Hi. The staff we spoke to about the lease were very helpful and made the whole experience very easy to manage

10 March 2026
Rivervale logo

Reply from Rivervale

We are thrilled to hear this Caroline. Thank you for choosing Rivervale!

Rated 5 out of 5 stars

Professional and very obvious experience

Jim’s very obvious experience, competence and professionalism. That and a good price and the proactivity to find us a car almost identical to the one we specified, in fact better, with a much reduced lead time.

9 March 2026
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Reply from Rivervale

Thank you Martin, we are glad to hear this. We hope to see you again next time!

Rated 5 out of 5 stars

Ask for Jake. He is excellent at his job.

I have leased 2 cars from Rivervale leasing over the past couple of years. Jake was extremely helpful throughout the process each time, and managed to get me the colour I wanted, even though it wasn't in stock.
I will definitely lease from them again in 2 years time. 5 stars.

10 March 2026
Unprompted review
Rivervale logo

Reply from Rivervale

Thank you for your continued support and for choosing Rivervale again. We’re thrilled to hear that your experience was smooth and that you were able to get exactly what you wanted.
We look forward to seeing you again next time!

Rated 5 out of 5 stars

Friendly and prompt to respond

Friendly and prompt to respond, seemed more personal than previous lease co's.

27 February 2026
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Reply from Rivervale

Thank you Dean, we are so glad to hear this and hope to see you again next time!

Rated 5 out of 5 stars

Dan was helpful

Dan was helpful, proffesional and very friendly

9 March 2026
Rivervale logo

Reply from Rivervale

We are glad to hear this, thank you for choosing Rivervale!

Rated 5 out of 5 stars

Rivervale leasing

I had a really great experience with Rivervale Leasing. From the start of the process everything was handled professionally and smoothly, which made leasing my car much less stressful than I expected.

A big thank you to my broker, Ross who was excellent throughout. He was very fast to respond to any questions I had and always kept me updated at every stage. Ross was reliable, honest and clearly knowledgeable, which gave me a lot of confidence in the whole process. Anytime I needed help or clarification he was ready to assist straight away.

The whole experience felt straightforward and well organised, and I really appreciate the effort Ross put in to make sure everything went through quickly and efficiently.

I would definitely recommend Rivervale Leasing to anyone looking to lease a car, especially if you get the chance to work with Ross.

9 March 2026
Rivervale logo

Reply from Rivervale

Thank you for taking the time to share your experience with Rivervale. We’re really pleased to hear that the process felt smooth, professional, and stress-free from start to finish.
Our team works hard to make leasing as straightforward and well-organised as possible, so it’s great to know that came across during your experience. Your feedback and recommendation mean a lot to us.
We hope you enjoy your new car, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Rivervale

Great experience

9 March 2026
Rivervale logo

Reply from Rivervale

Thank you Alex! We hope to see you again!

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Rivervale. The whole process was smooth, professional, and clearly explained from start to finish. The team were very helpful and responsive, answering any questions especially Matt. Excellent service overall — I would definitely recommend them to anyone looking to lease a car.

12 February 2026
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Reply from Rivervale

Thank you so much for your kind words! We’re so glad to hear the whole process was smooth and enjoyable. It means a lot that you’d recommend us, and we hope you’re loving your new car!

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, kept me informed throughout the whole process. Would use again and recommend to others

26 February 2026
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Reply from Rivervale

Thank you so much for your recommendation Steve! We are glad to hear this and hope to see you again next time!

Rated 5 out of 5 stars

5 star service

After trying a few companies to get the best price, rivervale was perfect, also you didn’t have to wait days to hear back unlike some others i dealt with.Matt was amazing throughout. He answered every question i had. And continued his support even after the car had been delivered. I highly recommend rivervale to anyone

5 March 2026
Rivervale logo

Reply from Rivervale

Hi Joseph,
Thank you for your great review and for recommending Rivervale. We're really pleased to hear you had such a positive experience and that Matt was able to support you throughout the whole process, even after delivery.
Enjoy your new car, and we hope to help you again in the future!

Rated 5 out of 5 stars

Excellent experience

After using LeaseLoco to find my new lease car, the cheapest deal was with Rivervale. Having only used the bigger companies before I was initially sceptical, but from the moment I placed the order until the delivery the whole process was excellent. Outstanding customer service and a much more personal service than the other larger companies I've previously used. If the price is right I'll definitely be using them again.

6 March 2026
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Reply from Rivervale

Thank you for your great review and for choosing Rivervale. We're really pleased to hear you had such a positive experience with our team from order to delivery.
Enjoy your new car, and we hope to help you again in the future!

Rated 5 out of 5 stars

Absolutely Fantastic!

First time leasing a vehicle so the experience was new to me. Since the first enquiry to the delivery of the car, Dan Elms was great and no matter how many questions I had was always happy to help, so big thanks to him.

I will certainly be recommending Rivervale to friends and family and leasing in general as an affordable way to drive a new car. At the end of the 3 year lease I will certainly be coming back to Rivervale!

Thanks again for a really great customer experience.

6 March 2026
Unprompted review
Rivervale logo

Reply from Rivervale

We’re so glad to hear this, Andrew. Thank you for choosing Rivervale. Enjoy your car, and we look forward to seeing you again next time!

Rated 5 out of 5 stars

Good service

Good service, value and comumication...

4 March 2026
Rivervale logo

Reply from Rivervale

We're pleased to hear this Jon, thank you for choosing Rivervale!

Rated 5 out of 5 stars

Outstanding car leasing

⭐⭐⭐⭐⭐ Outstanding Car Leasing Experience – Highly Recommended!

I recently leased a vehicle through Rivervale and the entire experience exceeded my expectations from start to finish. From the very first inquiry, jack fuller was professional, transparent, and genuinely helpful.

What really stood out was how straightforward they made the process. There were no hidden fees, no confusing jargon, and no pressure — just clear communication and honest advice. They took the time to understand what I needed, helped me compare options, and found a deal that perfectly fit my budget.

The paperwork process was smooth and efficient, and everything was explained thoroughly before signing. Delivery of the vehicle was right on time, and the car was in pristine condition — exactly as promised.

13 February 2026
Rivervale logo

Reply from Rivervale

Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience leasing your vehicle with Rivervale. We pride ourselves on keeping the leasing process straightforward and pressure-free, so it's fantastic to hear that the clear communication and honest advice stood out to you. Enjoy your new car, and we hope to see you again next time!

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