Rivervale Reviews 

4,916
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, proactive approach, and clear explanations throughout the leasing process. Many people highlight the service as smooth, easy, and straightforward, appreciating the excellent communication at every stage. The overall user experience is often described as first-class, noting the efficiency and ease of interactions. Delivery is frequently mentioned as quick, convenient, and handled by friendly, professional drivers, contributing to a stress-free experience. However, some customers also noted occasional minor hiccups related to delivery. These issues were often attributed to external companies or quickly resolved by the proactive team, ensuring a largely positive outcome.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as outstanding, first-class, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's proactive... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast delivery times and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time using Rivervale, and Jordan Nailard has been absolute class throughout. When a stock error meant the car I wanted was mistakenly sold by someone else, Jordan didn’t just ring... See more

Company replied

Rated 5 out of 5 stars

Everyone at Rivervale is always willing to help and offer any support and advice. They are proactive and left me feeling reassured and calm when handing back my original lease car that ended and repla... See more

Company replied

Rated 5 out of 5 stars

I've dealt with Rivervale twice now and the experience I have received as been first class. Any questions and Matt responds so quickly and always comes back with a positive answer they really do go t... See more

Company replied

Rated 5 out of 5 stars

Kyle was a pleasure to deal with, sourced the car we wanted and kept us fully informed from the start to us receiving the car. Even followed up to make sure everything was as it should be once the car... See more

Company replied


Company details

  1. Leasing Service
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Rivervale is a trusted UK vehicle leasing specialist, helping personal and business customers find the right car or van lease with confidence. From brand-new cars and electric vehicles to vans, pickup trucks and commercial vehicles, we make leasing simple, transparent and straightforward. We are proud to be rated Excellent on Trustpilot, with thousands of customer reviews reflecting the service, support and care we aim to deliver every day. Whether you are leasing your first car, upgrading your company van, expanding a fleet or looking for a specialist minibus solution, our team is here to guide you through the process from enquiry to delivery. At Rivervale, we provide competitive car leasing and van leasing deals across a wide range of makes and models. Our leasing consultants take the time to understand what you need, whether that is a practical family SUV, a cost-effective electric car, a reliable business van, a premium company car or a commercial vehicle ready for work. We help explain contract lengths, annual mileage, initial rentals, maintenance options and delivery times in plain English, so you can make an informed decision without confusion or pressure. One of the things our customers value most is our honest and transparent approach. We believe leasing should feel clear from the start, which is why we focus on straightforward pricing, helpful advice and regular communication throughout the order process. Our aim is to make sure you understand exactly what you are choosing, what is included and what happens next. Rivervale offers nationwide delivery, making it easy for customers across the UK to lease a new car or van without needing to visit a showroom. Once your vehicle is ready, we help arrange delivery directly to your door, whether you are at home, at work or managing vehicles for a business. As well as personal and business car leasing, Rivervale has a strong focus on van leasing and light commercial vehicles. We support sole traders, small businesses and larger organisations with van lease deals that help keep them moving. From compact vans and crew vans to large panel vans and pickups, our team can help find a vehicle that suits your workload, budget and practical requirements. For businesses running multiple vehicles, Rivervale also provides fleet management solutions designed to reduce admin, improve control and support drivers. Our fleet services can help businesses manage vehicle supply, servicing, maintenance, driver support, compliance and day-to-day fleet operations. Rivervale is also a specialist in minibus leasing, minibus finance and minibus support services. We work with schools, charities, community groups, care providers and organisations across the UK, helping them find suitable minibus options alongside safety inspections, driver training and ongoing support. We are brokers, not lenders, which means we work with a panel of leasing companies, finance providers and manufacturer partners to help customers access suitable vehicle leasing options. Rivervale Cars Limited and Rivervale Minibus Limited are authorised and regulated by the Financial Conduct Authority for relevant consumer credit activities. Above all, Rivervale is built around service, trust and long-term relationships. Our customers choose us because we combine competitive leasing deals with real people, clear communication and support that continues beyond the initial enquiry. Whether you are looking for your next personal car lease, a business car lease, a van lease, fleet support or a minibus solution, Rivervale is here to help make motoring manageable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(4,916)

611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good to deal with

Very good to deal with. Professional and quick to respond to queries. Have used Rivervale on several occasions now for new cars and have also recommended to others. Would use them again.

2 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Chris. We are pleased to hear this and appreciate you continuing to use Rivervale. We can't wait to see you again, enjoy your are car!
The Rivervale Team

Rated 5 out of 5 stars

Good service

I found Rivervale very professional, courteous and helpful. This is the 2nd car we have leased it went very smoothly. When I had queries Kyle always returned calls and answered my questions.

2 June 2026
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Reply from Rivervale

Thank you, John. We are pleased to hear your process was smooth. We appreciate you continuing to use Rivervale, enjoy your new car! We hope to see you agin!

Rated 5 out of 5 stars

Excellent service as always from Jake…

Excellent service as always from Jake and the team. I have been with Rivervale for 10 years now and wouldn’t hesitate to recommend them.

2 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Tim. We appreciate you continuing to use Rivervale for over 10 years! We are glad we can always supply you the right vehicle. Enjoy your new wheels and we hope to see you again next time.
The Rivervale Team

Rated 5 out of 5 stars

Quick , efficient and easy

I’d ordered an Audi with another lease company back at the beggining of October . By May I still hadn’t received it ( to be fair I was in no rush ) I cancelled that order and on 8th May placed an order with River Dale for a VW t-roc . By the 26th May I was in my new car . The service was great and very easy

26 May 2026
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Reply from Rivervale

Thank you for taking the time to leave us a review and for choosing Rivervale for your new VW T-Roc, Richard.
We're delighted to hear that we were able to get you into your new vehicle so quickly. We understand how frustrating delays can be, so it's great to know that the process from ordering on 8th May to delivery on 26th May was smooth, straightforward, and met your expectations.
We hope you enjoy your new car!
The Rivervale Team

Rated 5 out of 5 stars

First time Leaser

First time Leaser. Jake @ Rivervale walked me through the process. Had many questions throughout which were answered very quickly. Super smooth throughout the whole process right up to getting my new car delivered. Thank you guys , would recommend

1 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Simon. We really appreciate you choosing Rivervale for your first lease, and are pleased to hear it went smoothly. We hope you enjoy your new vehicle and hope to see you again next time!
The Rivervale Team

Rated 5 out of 5 stars

Great service

The whole process was very smooth with great and friendly service throughout.
Good communication from all involved, vehicle arrived on time, clean and ready to go.

1 June 2026
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Reply from Rivervale

Hey Chris, thank you for the lovely feedback! It's great to hear that you are happy with our process and communication. Enjoy your new vehicle!

Rated 5 out of 5 stars

Smooth process from start to finish

Smooth process from start to finish, Matt Noonan was helpful throughout.

28 May 2026
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Reply from Rivervale

Thank you, Ian. We appreciator you taking the time to leave us such unkind review. We hope you enjoy your new wheels and hope to see you again!

Rated 5 out of 5 stars

10/10 would recommend to friends and family

Jack from Admin was with us every step of the process, explaining everything making the steps quick and easy. Being there when we had questions keeping us updated at all times.I have already recommended company to a friend.

29 May 2026
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Reply from Rivervale

Thank you so much for recommending Rivervale to your friend! We really appreciate your kind words, Amanda. Enjoy your new wheels!

Rated 5 out of 5 stars

Great service and performance was…

Great service and performance was outstanding

22 May 2026
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Reply from Rivervale

Thank you, Stephen. We are so pleased to hear this and appreciate you choosing Rivervale for your lease. Enjoy your new wheels!

Rated 5 out of 5 stars

Really helpful staff from initial…

Really helpful staff from initial enquiry to car delivery. Didn’t feel pushed and lots of options to choose from to work out best fit for my needs

28 May 2026
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Reply from Rivervale

Thank you, James. We appreciate you taking the time to leave us such a nice review, we are glad to hear this and hope you enjoy your new car!

Rated 5 out of 5 stars

Senior Sales Mark Carter made the whole…

Senior Sales Mark Carter made the whole process seamless and easy. Mark found the perfect car within budget and delivered it on time. I have been using this service for over 9 years with some 19 odd cars.
I cannot highly recommend them enough!

28 May 2026
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Reply from Rivervale

Thank you so much for your recommendation, Chris. We really appreciate you leaving us such kind words, and are glad to hear your experience was seamless. 9 years of trusting Rivervale to get you your cars is amazing and we can't thank you enough! We hope you enjoy your new car and hope to see you again next time!
The Rivervale Team

Rated 5 out of 5 stars

Always pleased with Rivervale

I have leased many cars through Rivervale and a new one was delivered to me this week. Kyle and Duncan are always helpful with helping me choose a new car.

28 May 2026
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Reply from Rivervale

Thank you, Marius. We appreciate you taking the time to leave us such a nice review and for continuing to trust Rivervale for your cars. We are pleased to hear that your experience is always helpful. We hope you enjoy your new car and we hope to see you again next time!

Rated 5 out of 5 stars

Thanks to matt and the team for the…

Thanks to matt and the team for the smooth experience from order to handover. Much appreciated, great work!

28 May 2026
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Reply from Rivervale

Thank you, Vincent. We appreciate you taking the time to leave us such a nice review, we hope you enjoy your new wheels!

Rated 5 out of 5 stars

I placed a factory order my car with…

I placed a factory order my car with Rivervale in February 2026. Estimated delivery was late May to early June. I was given updates whenever I asked for them. In May I was offered 2 delivery dates and the car was delivered on the 22nd. I had been dealing with Dan Elms throughout and received a call from him on the 22nd to confirm the car had been delivered ok. Great service. I'll look at using them again when I need another car.

22 May 2026
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Reply from Rivervale

Thank you, we are thrilled to hear you got such great service. We appreciate your taking the time to leave us such a nice review, enjoy your new car and we hope to see you again next time!

Rated 5 out of 5 stars

Easy to choose a vehicle and really good customer support

Easy to choose a vehicle and really good customer support from Rivervale to assist with the lease arranging. All correspondence via email was easy to follow, recommend Rivervale.

22 May 2026
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Reply from Rivervale

Thank you so much for your recommendation, Kevin. We are so glad to hear everything was arranged accordingly, enjoy your new wheels!

Rated 5 out of 5 stars

This was my third leased car in a…

This was my third leased car in a decade, so I’m confident in saying that this was by far the best leasing experience I’ve had.

Matt and his colleagues truly couldn’t have been more helpful, clear, friendly and explanatory at every stage. Don’t hesitate if you want excellent support and communications from a leasing company. Not to mention some of the keenest prices, backed up with good advice.

19 May 2026
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Reply from Rivervale

Thank you, Nick. We appreciate you leaving us such a nice review, and for continuing to trust Rivervale with getting the best car for you!

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