I am happy with the product offered by Riverside and with the service they provide. My rental car was bumped into whilst parked and Riverside were very helpful in assisting me in my claim and in payin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using this company for a few years now. The renewal process is straightforward and, fortunately, although I’ve not had to make a claim, I am sure that it would be equally straightforward. A... See more
Thanks to the person (Emily) that was on the CHAT! she helped me to buy the product I needed. The website was giving all kind of problems. In fact, due to the website issues, I was about to buy the in... See more
Tuve un problema con una empresa de alquiler de coches que me hizo un cargo injustificado por supuestos daños. Presenté toda la documentación a Riverside Insurance y su gestión fue impecable: c... See more
Company details
Written by the company
Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.
Contact info
4.7
Excellent
335 reviews
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Following an accident that cost me £2.5K, they reimbursed me in full. The whole process lasted 2 months
I had an accident and got invoiced by Hertz UK for the maximum amount of £2.5K. Riverside/Orchard repaid me the full amount. The process from claim to payment took around 2 months.
They lose a star as the system occasionally got a little stuck but a quick reminder was all that was required to get things moving again.
Definitely value for money.
30 October 2024
Unprompted review
Seamless and good value
25 October 2024
Easy to use...don't know about claims…
Easy to use...don't know about claims and hopefully wont need to find out...
30 October 2024
Simple i had nothing to done
26 October 2024
Confidence provider.…
You have always provided me with confidence when renting cars which I do four or five times a year.
31 October 2024
Good information ahead of renewal
Good information ahead of renewal. All links worked easily.
31 October 2024
Easy to use
Website has an easy set up, The terms and conditions in German helps. I guess the Germans are often customers... we love our safety.
18 October 2024
New police
Hi
I was expecting an automatic continuation of my police, but it was not
So I had to find how to make a new one, which I did
Pascal FEUILLOY
18 October 2024
Easy to register for an insurance
Easy to register for an insurance, but I do not have any experience yet in how the Cy handles refunds
14 October 2024
Easy to navigate simple process.
Easy to navigate simple process.
We were sad to read that we can only have 2 lead drivers if they are live in 1 address.
We are 1 lead driver and 1 second driver at the same address but often travel with a friend who lives in the Netherlands who wants to drive too.
16 October 2024
Great service,
Great service,
I cannot fault the response and overall service. Super professional. I recommend to everyone.
16 October 2024
Very happy repeat customer
Easy registration and competitive price. Several years a loyal client of their reputable UK sibling, I don't think of going anywhere else.
27 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One to avoid -
An obstructive, inefficient and untrustworthy company. The kind of company that gets insurance companies a bad name. As per other reviews - use of unreasonable requests for additional information/documents that are not available and use this as a means to not reviewing legitimate claims. My best advice is to not use this company and to progress to Independent Dispute Resolution / Civil claim to progress any loss/claim.
30 August 2024
Unprompted review
Reply from Riverside Insurance Agency Malta Limited
Hi,
Thank you for taking the time to review our services although you have not left any contact details or reference numbers, so I am unable to contact you directly.
The 'unreasonable requests' are simply the requests that are stated within your policy documentation. I am keen to look further into your claim to understand exactly what you find to be unreasonable, and have sent you a request information form via TrustPilot.
Kind regards,
Customer Resolutions Team
Full coverage insurance is only part coverage insurance
I made a so called -full coverage‘ insurance for a rent-a-car in Australia. I only later found out, that this so called full coverage insurance does not cover any possible damage of a third party. Every other full coverage insurance I made before always also covered third party damage. As result I needed to make a second full coverage insurance.
18 September 2024
Unprompted review
Reply from Riverside Insurance Agency Malta Limited
Hi Urs,
Thank you for taking the time to review our services although you have not left any contact details or reference numbers, so I am unable to contact you directly.
I will send you a request information form via TrustPilot, if you could get back to us, we will be able to look further into this for you.
Kind regards,
Customer Resolutions Team
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