I am happy with the product offered by Riverside and with the service they provide. My rental car was bumped into whilst parked and Riverside were very helpful in assisting me in my claim and in payin... See more
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Review summary
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I’ve been using this company for a few years now. The renewal process is straightforward and, fortunately, although I’ve not had to make a claim, I am sure that it would be equally straightforward. A... See more
Thanks to the person (Emily) that was on the CHAT! she helped me to buy the product I needed. The website was giving all kind of problems. In fact, due to the website issues, I was about to buy the in... See more
Tuve un problema con una empresa de alquiler de coches que me hizo un cargo injustificado por supuestos daños. Presenté toda la documentación a Riverside Insurance y su gestión fue impecable: c... See more
Company details
Written by the company
Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.
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4.7
Excellent
335 reviews
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Same price as last year
A very pleasant surprise to see that the cost of my cover had not increased at all since last year.
6 June 2025
I’ve been using this company for a few…
I’ve been using this company for a few years now. The renewal process is straightforward and, fortunately, although I’ve not had to make a claim, I am sure that it would be equally straightforward. A sensible premium which is a small price to pay for peace of mind when renting a car.
6 June 2025
Very straightforward and fair.
Very straightforward. Reasonable premiums and on two occasions when I've had to claim, there's never been an issue.
27 May 2025
Clear and transparent
I like them because they are easy to understand and have clear and transparent terms & conditions
14 May 2025
Rather silly for a insurance company to…
Rather silly for a insurance company to request a review just after buying a policy. Sure, giving them money was easy and efficient. But the proof of the pudding is in how they handle claims, which I haven't had yet and hopefully won't.
3 June 2024
Well-priced, clear products and good support
Clear, easy to navigate website with email and phone support. Good pricing of products.
15 April 2025
EXCELLENT!
I took out a policy and the process via their website was seamless, simple to understand and had the docs on hand right away.
I then needed to cqncel it before my rental started....and I got my full money back with no questions asked. Great!
13 April 2025
Experience was very good ....but the…
Experience was very good ....but the Data of birth calendar can be improved....
13 April 2025
Very useful and convenient insurance company when you rent a car multiple times in a year.
When I needed the insurance company their online assistance system is very efficient and supporting.
As a long time client it was very easy to renew my contract online.
10 April 2025
Excellent and very helpful service
Excellent and very helpful service - but the need to justify my five-star rating with "tell us more about your experience" is irritating to the point where I was considering deducting one star from my rating.
1 April 2025
So easy to get an instant quote and…
So easy to get an instant quote and then signed up within 5 minutes. Proof of the pudding is if we ever jave to claim. Fingers crossed.
31 March 2025
I found the information on the internet…
I found the information on the internet trustful, I didn't have any reason to be suspicious or doubtful.
13 March 2025
Clear and concise
Very clear wording of emails and policy and always very helpful customer assistance. I’ve used this company for a few year now.
25 February 2025
Last year I have not had any need to…
Last year I have not had any need to contact you .none experience
22 February 2025
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