Rivacoco Reviews 27

ITS A SCAM SITE. FAKE SITE. NO RESPONSE AFTER PAYING. TRACKING NUMBER WRONG AND NO TRACKING. I LIVE IN INDIA BUT MUST SAY WE HAVE BEST SITES. ATLEAST NO SCAMS. ONLY MONEY MAKING THROUGH ONLINE THATS IT. NO ONE TO CONTACT NO ONE TO TRACK.

Quite recently I asked for Christmas asymmetric chain strap dress from Riva COCO.

What I have received was completely different from what it looks like in the picture. It’s dropshipping for a large sum of money - all you receive is low quality shit from China. The prices are outrageous and obviously when we asked for a refund they ignored us. When I wrote everything that is wrong with the dress they didn’t respond anymore. Be aware that you will get poor quality shit from China. DO NOT ORDER!!!

The Gabrielle maxi dress is really comfy to wear. noticed it does wrinkle kinda easily, just something to keep in mind. doesn't ruin the look though.

Was worried about ordering online but the Vrieya maxi dress fits perfectly. Quality is actually way better than I expected. very happy.

Just received the maxi slip dress. It moves so beautifully when I walk. A tiny bit long for me, but nothing a pair of heels can't fix.

This company is a scam. Do not purchase from it. Photos of garments do not match what you receive. My garment was defective and they do not return / refund as their returns policy explains.

If I could get zero stars I would. Worst product, took five months to receive, worst customer service. Rude and polite people do not purchase from them.

SCAM WEBSITE

RIVACoCo

BEWARE OF CoCo
This is a scam.....
Do not buy from this website.
I purchased a dress returned it and was told by CoCo
I would get a full refund.
The dress has been sitting in China customs clearance (supposedly)since 7 August I have proof with my tracking numer from Australia Post.

**Return Address:**
Room 102, Building A
Shangfeng Shihe Industrial Park
No. 798 Jihua Road
Longhua New District
Shenzhen, Guangdong Province (CNRuth)
Postal Code: 518055
Recipient: Mr. Zhang
Tel: 14718432862

DONT waste your money- SCAMmers

Dress arrived 1 month later 7August
returned back 10 August to address as instructed to by CoCo for a full refund.

This is a scam - do not waste your money
There policy and procedures manual are misleading.

Terrible delays for poorly made clothes that don’t fit to their published measurements. Then they use the delay to say the return window has closed. STAY AWAY from this company.

The order took 3 times longer than was advertised and when the dress arrived the seams were sewn so poorly I need to take it to get fixed so I could wear the dress. So disappointed in this company and the product.

Scam. Awful quality and very long delivery time. Do not use!!!!

Please please do not order from this website!!!!! I wish I had of read reviews properly before ordering as now I am over £100 down and left with cheap rubbish that arrived nearly 8 weeks after I ordered! The customer service is appalling- even when they do respond they won’t help. Save yourself the trouble and avoid at all costs

I’m very disappointed with my purchase. The dress arrived almost a month and a half late, and when I asked for a return, I was told that delays are not covered by their return policy. On top of that, the quality of the dress is extremely poor — it looks like something that could have been bought for a few euros in a cheap store, yet it was sold at an outrageously high price compared to the quality. Overall, terrible value for money and a very frustrating experience.

I ordered a dress that looked like a dress on the Karen Millen website and they even used 2 of their pictures directly from the site. The dress arrived after chasing it twice and the quality is disgraceful. I emailed looking for the return label only to be told that it did not fit the return criteria. Buyer beware of this website. A 1 Star is too generous.

Scam website. False advertisement. I ordered my item at the end of June, shipping reads 8-12 working days, it now August no item received. I reached out the the company several times and they keep pushing the shipping date back and told me that I can ordered something else. I just reqested a refund, and according to the other reviews seems as though they will not grant my request for a refund.

I was really disappointed with RivaCoco and I won't be shopping with them again. I had seen a few ads for their clothes on my social media and decided to order a dress from their website - advertised to be delivered within 10-12 working days. I had ordered the dress for a wedding. On day 10, I emailed the retailer to as for an update as I had not heard anything and needed to know whether to cancel the order and source an alternative. Their customer service did get back to me within 24 hrs but informed me the warehouse was out of stock of the item and due to logisitcal issues would not be shipping the item until August 10. This was beyond the date I needed the item so I responded and asked for a refund. Their customer service team said this was not possible given the order was 'locked' in their system which is illegal under UK consumer right law. I responded, citing the relevant legislation to which they once again responded telling me to re-check my tracking code as the order will be dispatched within a few days. I have reiterated I no longer want the item, and asked my bank to charge back the transaction. If the item arrives I will be sending it back and refusing to pay the return fee.

Terrible company. Complete scam.
My order arrived two months late, and the dress was awful — poor quality, badly finished, and stained. It looked nothing like the photos. The customer service is nonexistent: rude, slow, and completely unhelpful.

Returns? Not possible — even when the item is damaged. Absolutely outrageous. Everything comes from China, despite how it’s presented. Cheap junk passed off as fashion.

The fact that influencers promote this is honestly pathetic. People are being misled into buying trash. I will report this to the ECC (European Consumer Centre) — this kind of business should be shut down.

Do not buy from them. Waste of money and time.