Ritani Reviews 585

I purchased a diamond online, paid the $1700 via the Amazon payment that they offer, they took the money and began to process my order. 3 days later I get an email that states in short, "sorry but we use third party vendors and your diamond is no longer available". Every bit of evidence I have gathered from this points to the following: the diamond I purchased was not listed properly and they sold it to me at too low of a price and then backed out on the deal (prove me wrong Ritani.....I dare you) once they started looking at things closer. They apologized and promised to "make it right". I then get two more diamonds offered to me that were lesser quality (lesser clarity, carat, and cut), than the one I purchased at the same price that I paid for the original. How is this "making it right"??? I can tell you what it really is. It's a classic "bait and switch" technique and it is illegal. I am going to be sharing this same review on Facebook, also with Amazon, and furthermore, I am going to be filing a complaint with the NY Attorney General. Criminal. PS - going on 5 days out and still don't have my money back.....

Always a good experience buying from Ritani. I have made several purchases and everything exceeded my expectations beautiful jewelry at an affordable price. Will continue to be a long time customer.

Great experience with a very helpful staff

I really appreciate to Silvia R, Gemologist, Engagement Specialist. Thanks for her kindness and professionalism. 5 stars super excellent.

Ordering through Ritani was great. I had questions about whether their diamonds were "enhanced" AKA laser drilled to remove impurities and their customer service reps got back quickly letting me know they are not. I opted to get a lab diamond because it's just that much less taxing on the environment and cheaper with lots of options. All the other diamond stores in the area claimed I would be getting a "Fake Diamond" don't listen to those losers - diamonds are diamonds whether you mine them or grow them. Just to prove it I had the jeweler I had set the diamond test it to make sure - YEP 100% diamond. Customer service was also able to send picture and video even if not available on their website. Very pleased. Thanks Ritani!

I’ve had an amazing experience by Ritani Customer Service. They made it seamless and delivered on their promises. I’m 100% satisfied with my purchase

Great service! Also, clear pricing. Very happy with the entire process. Even Financing was quick and easy

From A to Z. Ritani Always exceeds my expectations. Great work.

I ordered a ring online and it wasn't as described, looked nothing like the picture. I was disappointed, expected more for the money.

Professional, prompt and pleasant customer service

This stone is awsome! Thank You!

Compared to other major online diamond retailers, I don't think Ritani is meeting the standard. The lack of 3d video of diamonds makes them more difficult to decide between, especially when not looking at standard round diamonds.

The main selling point of this for me was to be able to have the diamond shipped to a store near me. That sounded awesome until I tried to do it. I never received a confirmation email, and can't figure out the status of it. Wouldn't recommend to others.

It's a bit concerning these issues on an item close to $10k with nearly $1k markup from their cost.

>>> Update
After communicating with Ritani we've resolved the email issue. Their customer service is excellent. Hopefully they fix some of their email issues and continue to improve their site. If they get the 3d videos up, that will bump me up to 5.

I still have not received my confirmation email however I received an email to rate my experience.

I like the process a lot but after putting my order in this morning, I still haven’t received the link to wire the money!

After months of waiting I finally popped the question. The staff at Ritani (Nicole) has been awesome working with me through getting her ring resized and back to my eager fiancé as soon as possible. My whole process with this ring from first purchasing it, doing a repair, proposing and a resize has been handled so smoothly and I would highly recommend anyone who’s considering buying a diamond or engagement ring online to use Ritani. They just get it. They are your go to people for an engagement ring.

Great customer service. Nicole W. assisted me patiently and diligently with purchasing
my ring-l have not seen it in person yet, but I am sure it is going to be beautiful.
Thank you Nicole for being such a professional enthusiastic person. Thank you
Silvia R. for your assistance as well.

Super easy to order from Ritani. We got her engagement and wedding ring as well as my wedding ring on line. The "chat" is fantastic. A+ grade for all aspects!

Cite was pretty easy to order from. iPhone may have made it somewhat difficult to make financing order vs computer, but I figured it out after a few minutes of playing around with accepting disclosures and figuring out e-signaute.

Overall, fairly easy online process and solid online deals with quality service.

Excellent.i like alt