I ordered a pair of LDX Shorts with Free Return and Refund Guarantee.. and got them as expected.. Tried them on and didn’t fit.. Then went online at theire return portal for and exchang... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
Company replied
The moto pants I bought are heavy-duty and amazing quality. Safer and better constucted than anything else I've had. Worth every single penny. Their exchange/return process is also seamless and their... See more
Company replied
A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more
Company replied
Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.0
Great
394 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest Company
What a fantastic company, so easy to deal with.
Customer service is 5*
And the shorts are fantastic.
4 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Ceri,
Thank you so much for your kind words. We are so happy to hear that you found our team easy to deal with and that the service met your expectations. It really means a lot to us that you enjoyed the shorts as well. Feedback like this makes our day and keeps us motivated to keep doing better.
Do not be fooled. Scam company…
I spent 50.00 on the rider shorts and they sent me an XS size that I wouldn't be able to wear when I was 6 years old. They have no contact number, how convenient. And they don't get back with you on email. Their return policy is ridiculous. This company is horrible and a scam. Their verbage hooks you lies.
18 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Debbie,
I am really sorry to hear about your experience and the sizing issue with your rider shorts. That should not have happened, and we want to make it right for you.
Could you please drop us an email at support@ripplimpactgear.com
with your preferred size? Our team will dispatch the correct pair for you without any hassle. We want you to enjoy the shorts and have fun wearing them, the way they were meant to be.
Thank you for giving us the chance to fix this.
ordered a pair of jeans in july
ordered a pair of jeans in july, money was withdrawn 31 july 2025, still not recieved them yet, did message them, they said end of august, still nothing, very poor customer communication, seriously thinking about a refund,
3 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Adrian,
We are very sorry for the delay and completely understand how frustrating this has been. We know waiting this long is not ideal for riders who depend on their gear, and we take your feedback seriously.
As a gesture of appreciation for your patience, we have refunded 50% of your order. Please allow a little more time as we prepare and dispatch your jeans. Our team is working hard to get them to you as quickly as possible.
We truly value your trust and will make sure this is resolved for you.
Pure Grit riding jeans
Pure Grit riding jeans. Order the wrong size by accident so sent them back and received a refund no fuss. Order the correct size and OMG they are so comfy! No more rigid biking jeans! The armour is well placed and the construction feels really sturdy. They're nice and warm too, even went through and couple of rain showers today and stayed dry. Highly recommended.
2 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Chris,
Thank you for taking the time to share such a detailed review. We are glad to hear that the return and refund process for your first pair was smooth and without any fuss, as that is exactly how we want it to be.
It is fantastic that the correct size turned out to be such a great fit for you. Comfort is at the heart of the Pure Grit jeans, so knowing that you find them far from rigid and perfectly wearable makes us very happy.
We also appreciate your feedback on the armour placement and the sturdy construction, as safety and durability are key parts of the design. Hearing that they kept you warm and even dry through rain showers is a wonderful confirmation of the performance we strive for.
We are truly grateful for your recommendation and your trust in our gear. Enjoy many more comfortable and safe rides ahead.
Ordered some gear to wear on my…
Ordered some gear to wear on my motorbike but the delivery driver delivered to the rong address got InTouch with customer service and they sorted the problem out and the product was better than that advertised. A good experience
25 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey
Mr. Rigby,
Thank you so much for sharing your experience. We are really glad our team could quickly sort out the delivery mix-up for you, and even happier to hear that the gear turned out better than expected.
Your trust means a lot to us, and we are grateful you chose Rippl for your ride. Enjoy the gear and safe riding always.
Still no delivery
Ordered jeans at the beginning of August with 2-3 days shipping advertised. Mid August I received a notification to say the item had been delivered which it infact hadn't. I emailed and received a response to say the item hadnt yet been shipped as there had been a problem with a batch of the jeans they received and it would be a further 2 weeks wait. This deadline has now also passed and still no product or update regarding a possible delivery date. They were ordered to use in the summer months before the weather closed in but looking like it will be next summer before they arrive. Never used a company that allows you to purchase a product they dont hold in stock when the wait time is so considerable.
Consider significant wait times before ordering.
30 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Martin,
I am really sorry for the experience you described. I understand how frustrating it must have been waiting longer than expected, especially since you ordered the jeans for summer use.
From what I can see, your order has now been delivered, but I understand you want to return them for a different size. Our team has already sent you a return label so you can easily send them back, and we will arrange the exchange once they arrive.
I truly apologize for the earlier confusion around stock availability and shipping timelines. Thank you for your patience while we get this resolved for you.
Outstanding product along with outstanding customer service.
I was in the process of looking to change the seat on my BMWF650GS when I heard about these padded shorts . I was a little sceptical at first but after a few hours in the saddle I knew I made the right decision. Not only did they relieve the pressure on my tail bone they gave my behind the much needed curves my wife was looking for. lol. Not to mention that I saved hundreds of dollars on a new seat. Did I mention that there customer service was outstanding. Making sure I had the right size shorts.
27 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey John,
Thank you so much for sharing your experience with us. We are thrilled to hear that the padded shorts have made such a difference for you, both in terms of comfort on long rides and by saving you the cost of a new seat. It is also great to know they helped with tailbone pressure and even brought a smile at home.
We are equally glad that our team could assist you with sizing to make sure you had the right fit. Your kind words about both the product and our customer service mean a lot to us.
We truly appreciate your support and wish you many safe and enjoyable rides ahead.
Ordered a pair of jeans at the end of…
Ordered a pair of jeans at the end of July, still waiting for them to arrive. I e-mailed them asking when they would arrive and was told they would be shipped mid August. We are now at the end of August and still no update on shipping so wondering if I am ever going to receive them. Just be wary if you are ordering from this company as it’ll be quicker elsewhere
27 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Wayne,
Thank you for sharing this, and I am very sorry for the delay and lack of updates. The size you ordered was scheduled to arrive in the first week of August, and the replenishment has taken longer than expected. We will email your tracking as soon as your jeans leave the warehouse.
As a thank you for your patience, we have refunded 20% of your order. If you would like to explore an in-stock alternative or change size , please email at support@ripplimpactgear.com and our team will guide you. If you prefer not to wait, we can help with other solutions as well.
No more a$$ pain!
No more a$$ pain!! Listen, my backside is normally uncomfortable on my Honda Africa by mile 20! But not anymore! Just got back from a 7 day motorcycle adventure ride on the MABDR. I wore my Rippl riding shorts and they literally changed my riding capabilities. Instead of fidgeting around on my seat, I was comfortable and better able to concentrate on the ride and the beautiful PA/VA/WV/MD/PA scenery! Love these shorts! Totally worth it! Great piece of riding gear!
26 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Jeffrey,
What an incredible review. We’re thrilled to hear that your Rippl riding shorts made such a difference on your 7-day adventure. Comfort on long rides is exactly what we design for, and it’s awesome to know you could enjoy the MABDR trails while staying focused on the ride and the scenery.
Thank you for trusting Rippl as part of your gear lineup. Stories like yours keep us inspired to keep pushing the limits of rider comfort and performance. Wishing you many more miles of pain-free adventures.
Fantastic support
The support I received from Rippl was absolutely amazing.
I ordered a Apex Rider size 4XL. When the item arrived , I realized that the size was too large, so I sent an email to the Support team on Friday night, asking fot the change with a smaller size.
ON SATURDAY MORNING I received an answer with the information that a new item with the requested size was already sent to me free of charge.
Thanks a lot to Brian and the Team to the outstanding support policy! Excellent supplier, absolutely highly recommended! 5 STARS!!!
Umberto Bovo, Padova, Italy
23 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi Umberto,
Thank you so much for this wonderful feedback. We’re thrilled to hear that your experience with our support team was smooth and quick, and that we could get the right size Apex Rider sent out to you without any delay.
It makes us really proud to know that you appreciated the speed and care of our team, especially Brian and the support staff. Your recommendation means a lot to us, and we’re grateful to have riders like you in the Rippl community.
Wishing you many comfortable rides ahead in your new gear.
Gamechanger
Just took my first ride with the new rippl pants and… wow. Instant gamechanger. You feel the difference from the very first meters, like riding just leveled up. My buttcheeks are literally smiling at these pants, and OMG… my tailbone is finally calm and pain-free.
Only catch: the free gift didn’t show up. Maybe it decided to go on its own adventure.
22 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi Frank,
Thank you for sharing such an amazing review. We’re so glad the Rippl pants gave you instant comfort and helped ease your tailbone pain from the very first ride. It makes us proud to know they are already a gamechanger for you.
Regarding the missing free gift, please reach out to our team at support@ripplimpactgear.com so we can check on this and get it sorted for you quickly.
We truly appreciate your support and look forward to keeping you riding in comfort.
Love these
"I have a set of these jeans from you and 2 of the hoodies. Absolutely love them. Fit like they should and feel confident wearing these. Thanks guys."
21 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi Rose,
Thank you so much for your kind words. We’re really happy to hear that you love your jeans and hoodies. It’s great to know they fit just right and give you the confidence you deserve every time you wear them.
Your support means the world to us and we’re proud to have you as part of the Rippl family. Enjoy every moment in your gear and thank you again for sharing your experience.
Very helpful and recommended.
I'm really grateful to Brian and Rippl. I have received excellent service from them, very professional attitude and understanding. I'd recommend these guys to anyone of my friends for motorcycle gear.
21 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi Terry,
Thank you so much for your kind words. We’re delighted to hear that you found our service professional, understanding, and helpful. It’s always our goal to provide riders with not only quality gear but also the support and care they deserve.
We truly appreciate your recommendation and your trust in us. Knowing you’d be happy to recommend Rippl to your friends means a lot, and we look forward to supporting you with any of your future motorcycle gear needs.
Excellent product and service
I ordered a pair of the padded shorts due to pain in my coccyx area whilst riding. I have to say these shorts make a huge difference and in general are very comfy to wear. I rode over a hundred miles and felt very comfortable and felt I could go alot further. My next ride the following day when I forgot to put them on soon reminded me of the need to wear them as a must from now on. Delivery was prompt with excellent correspondence from the company. I would highly recommend these to fellow bikers.
16 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi John,
Thank you for such a fantastic review. We’re so glad to hear the padded shorts made such a big difference for your comfort on long rides, especially in easing the coccyx pain. Riding over a hundred miles comfortably is exactly the kind of result we want for our customers, and it’s great to know they’ve become an essential part of your kit.
We’re also really pleased the delivery and correspondence met your expectations. Your recommendation to fellow bikers means a lot to us, and we truly appreciate your support. Here’s to many more miles of comfortable riding ahead.
Ripple Jeans
Can now officially comment after spending 8hrs in them whilst doing my cbt. It was a warm day but the jeans didn't become uncomfortable. The choice of only 2 leg sizes was a concern but found the fit to be great. Deffo recommend.
17 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi Doug,
Thanks so much for sharing your experience after really putting the Ripple Jeans to the test during your CBT. We’re thrilled to hear they kept you comfortable even on a warm day and that the fit worked out great despite your initial concern.
Your recommendation means a lot to us, and feedback like yours helps us keep improving while giving riders the confidence they’re choosing gear that performs. We’re so glad you’re enjoying your jeans and wish you many more comfortable rides ahead.
Great Jeans
So today was my first day wearing these jeans, very comfy, great fit, would highly recommend.
17 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Anne,
Thank you so much for sharing your experience. We’re delighted to hear that your first day in the jeans was so comfortable and that the fit felt great. It’s wonderful to know you’d recommend them, and your feedback really means a lot to us.
Enjoy your new jeans, and please don’t hesitate to reach out if there’s anything else we can do for you.
Long distance comfort
Days after these shorts where delivered i rode 350 miles to Scotland in comfort on standard bike seat
Would highly reccomend them. Comfortable also under bike jeans.
16 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey James,
Thank you for leaving such a fantastic review. Riding 350 miles in comfort really says a lot, and we’re so glad the shorts made that journey easier for you. It’s also great to hear they worked well under your bike jeans.
We truly appreciate your recommendation and support. Enjoy many more long rides ahead in comfort.
Spamming people with WhatsApp message…
Spamming people with WhatsApp message and won’t explain where there getting the numbers from.
I wouldn’t trust a company that won’t explain and give answers to simple question.
DONT USE
15 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi David,
Thank you for taking the time to share your feedback. We’re really sorry if you received unwanted WhatsApp messages and we completely understand your concern. That’s not the experience we want anyone to have.
We’d love the chance to look into this properly and make it right for you. Please contact us at support@ripplimpactgear.com so our team can review the situation and help you directly.
We truly appreciate you giving us the opportunity to resolve this.
Surprisingly good
I ordered a pair , was sceptical buying off FB etc, they are great made big difference very pleased.
1 August 2025
Unprompted review
Reply from Rippl Impact Gear
ChatGPT said:
Hi Joe,
Thank you for your feedback. We’re so glad to hear that you’re pleased with your order and that it’s made such a noticeable difference for you. It’s always great to know when our products exceed expectations, especially when someone was initially sceptical about buying online.
We truly appreciate your trust and hope you continue to enjoy the benefits.
Rippl Apex is doing what I expected…
Rippl Apex is doing what I expected from a supporting foam short in this price category. It supports my a'' and I can stretch the trip easy for more than two hours.
A big thx I send Brian from the support team. Amazing job man because you work really customer orientated. Rippl keep that guy;).
Best regards from Georgia Caucasian Region
Ralf
13 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hi Ralf,
Thank you for your kind words and detailed feedback. We are so glad to hear that the Rippl Apex is delivering exactly what you expected and helping you extend your rides comfortably beyond two hours.
It is especially great to know that Brian from our support team could assist you in a way that stood out. We truly value customer-focused service, and your recognition means a lot to both him and the whole team.
We appreciate your trust in Rippl and send our best regards back to you in the Georgia Caucasian Region.
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