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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the product, citing issues with game balance, outdated graphics, and a focus on monetization through skins rather than game development. The user experience is frequently criticized due to a buggy client, poor matchmaking, and a frustrating ranked system that often pairs experienced players with new or underperforming teammates. Customers also report significant problems with customer service, describing it as unhelpful, unresponsive, and difficult to communicate with, often receiving generic or unhelpful responses. The app itself is noted for being laggy and difficult to uninstall, while the staff are perceived as uncaring and prioritizing profit over player satisfaction. However, some customers were satisfied with the design and seamless experience of Teamfight Tactics, praising its animations and addictive RNG.

What people talk about most

Product

Reviewers express significant dissatisfaction with the product. Many customers report issues like VAN128... See more

User experience

Customers consistently express dissatisfaction with the user experience. Many reviewers highlight issues with... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report deeply frustrating... See more

Application

People report negative experiences with the app. Many reviewers express frustration with constant bugs,... See more

Staff

Customers had negative experiences with staff. Many reviewers expressed dissatisfaction with the support... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Reporting a player that actively throw a match does nothing despite having video evidence sent to them and they don't even respond to your report. They hate us players and only care on how to take mon... See more

Rated 1 out of 5 stars

I WOULDNT EVEN GIVE THIS SHIT A STAR TBH. MY ENTIRE ACCOUNT GOT HACKED. RIOT HASNT EVEN GOT BACK TO ME. DONT EVEN TRY CONTACTING SUPPORT CAUSE THEY DONT DO ANYTHING BUT CREATE TICKETS THA ARENT NEVER... See more

Rated 1 out of 5 stars

Company ran by a bunch of blue haired idiots that think balancing means making the characters that make them money broken. Can’t wait until all of these 69 iq morons are unemployed and have to get rea... See more

Rated 1 out of 5 stars

Absolutely awful. I've been gold 1 last season and with rank reset I'm forced into bronze 1/2 to again play with trolls, smurfs and Odin players. Rank reset is a joke and it's absolutely ruining play... See more


Company details

  1. Gaming service Provider
  2. Video Game Store

Information provided by various external sources

Riot Games, Inc. is an American video game developer and eSports tournament organizer based in West Los Angeles, California.


Contact info

  • West Olympic Boulevard 12333, 90064, Los Angeles, United States

  • riot.com

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Injustified perma ban

I had over 500€ in skins and they deleted my account. I'm experiencing bad internet connection and they just simply perma banned my account. I sent emails and try all other options available. They just dont care. They have a lot of people running the machine so why care with 1 person.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

What the hell is going on??

I am absolutely furious right now. I've worked my ass off all week and just wanted to end my Friday with a game of Valorant with my buddies – and then you pull THIS with your DAMN UPDATES! A 21 GB UPDATE – how the hell can you keep doing this?

And don't even get me started on that godforsaken game "League of Legends." It's just a bunch of sweaty fat dudes playing it – like that guy Lulle, for example...

There has to be a limit. Seriously. Shame on this company. DISGUSTING!!!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Vanguard sucks

The idea of having a Vanguard to protect your games from cheats sucks (level over 900). It is a shame to put us through BIOS and other shit so I can play Valorant. Shame on you, Riot, shame on you.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

It's ALL about money

They don't care about anything other than money. Absolutely disgusting. They will do anything to extract the dollar out of the customer without giving anything in return. They don't deserve a platform or any kind of support from anyone.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Why is there an error logging into riot…

Why is there an error logging into riot on the web and when playing pbe and downloading it, it doesn't allow access. It keeps saying that I have to change to a pbe account, but I have registered and agreed to everything but still can't get in. What's going on?

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. I've been gold 1 last season and with rank reset I'm forced into bronze 1/2 to again play with trolls, smurfs and Odin players. Rank reset is a joke and it's absolutely ruining players experience.
Cheaters and smurfs are normalised but I get a ban/mute for speaking up against it. Sexism is wild and no one does anything against it however once I defend myself it's, you guessed if, a warning and mute.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

so cheats are fine but judging cheats is not ifne

People are literally cheating in game, but once u realise theyr are cheating and write in chat that they are cheat ing, u get banned. Riot games are the worst community i ever seen. Ive been here from close beta, but they are appreciatig cheating but if u talk shit to cheaters u gettig banned. Amazing company!

12 July 2024
Unprompted review
Rated 1 out of 5 stars

fix ur match…

fix ur match makingggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg its trashhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

9 July 2025
Unprompted review
Rated 1 out of 5 stars

this shiity ass client wont let me play…

this shiity ass client wont let me play valorant talking bout some shitty secure boot like i will rape the owner of riot omd im not goiong to my bio to play a game where if i shift or press controll i go slower like holy what f*king ncontrols are these im never installing this shit ahh client again omfg

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Lousy application

When I wanted to download for fun, it was very laggy. Afterwards, I tried to uninstall the app but failed many times saying it was running in the background. However when I checked, it wasn't even running. Last but not least, it used up 7GB of my storage and 8GB on internet even without playing anything. Overall, very highly unimpressive and unrecommended, very lousy application

27 June 2025
Unprompted review

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