Reporting a player that actively throw a match does nothing despite having video evidence sent to them and they don't even respond to your report. They hate us players and only care on how to take mon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Riot Games, Inc. is an American video game developer and eSports tournament organizer based in West Los Angeles, California.
Contact info
West Olympic Boulevard 12333, 90064, Los Angeles, United States
- riot.com
Stay away from them
10+ years spent on their "games". It's just a meaningless waste of time led by scripted matchups where it's already established who will win and who will loose. All to keep you playing in an infinite loop of going up and down.
got chat restricted for saying gragas…
got chat restricted for saying gragas is fat and riot support said it was fatphobic
riot games needs to go out of business. your company is shit, your virtue signalling as your employees sexually harass female employees is shit.
promoting hatred and racism in games…
promoting hatred and racism in games under the name "tilt proof", unfair matchups
It's like speaking to a wall
It's like speaking to a wall, where you either get a nonsense answer, or one, that does make sense, but not in the context you were expecting it to be, so basically you are left full of questions either way, but they just close the ticket, giving you the middle finger
They do not care about players
They do not care about players. Unresponsive support when there is a client issue. Absolute garbage
Riots match making is the worst your…
Riots match making is the worst your put into lobbies with people who are on a way different skill level where your team just gets trashed or you're on a way overpowered team either way makes the games not fun definitely do not recommend picking up their game's better companies out there.
Riot Support? More like Riot Doesn't Support!
Honestly, dealing with Riot Support feels like you're banging your head against a brick wall made of automated responses. It's clear they've cut corners to save money, leaving genuine players like me completely stranded and locked out of our accounts.
Forget talking to a real person who actually listens. It's just a endless loop of canned replies that don't address the actual issue. You can tell it's all about saving them money, but at the cost of their loyal player base.
What's even more infuriating is their complete refusal to provide information about the UK Alternative Dispute Resolution (ADR) process when their own "support" fails miserably. It feels like they're actively trying to avoid being held accountable.
If you ever have a real problem with your account, don't expect any genuine help here. You'll likely just get the runaround from bots while your access is denied. It's a massive disappointment from a company this size. Avoid relying on their support at all costs!
Totester support so wie matchmaking
Totester support so wie matchmaking
RIOT IS SUCK AT MATCHMAKING DECISION
RIOT IS SUCK AT MATCHMAKING DECISION, WHILE UR TEAM GOT THE NOOB ONE AND GOT SOME IDIOT LOSESTREAK, THEN ENEMY GOT NICE TEAM THAT THE PEAK WAS LIKE IMMORTAL OR ASCENDANT. PLEASE FIX IT, I PLAY IT LIKE 5 HOURS FROM 8 RP TO 8 RP. WHAT WAS THAT RIOT?
Awful
absolutely awful money hungry chinese owned company... manipulation of matchmaking, dark practices, exploitation of players, ridiculous prices, skins as content, no replay system, surveillance kernel level anti cheat etc.
Why Riot Games is Beyond Fixing
The company itself had great intentions and a wonderful mindset before the year of Covid, allowing influencers to have voices and developers to engage with community, but unfortunately fell into a large downslope of irresponsible decisions and intentions turning into nothing more than utter greed for money. Games such as League of Legends and Valorant have unfortunately fallen into the "cash grab" category of games where maintenance has been nothing but poor and lacking. The game play has been fine with a few occasional bugs; however, the game in general has become something close to unplayable due to client unresponsiveness and Riot Games's poor response to issues. What is more upsetting is Riot Games's absolute lack of ideas as we've seen in coming seasons where solutions fall within the "players need to spend more to play more" mentality. Due to this, complaints of client issues, bugs within games, and demands not being met is met with more uproar as skin prices increase. As a person opinion, it isn't the gameplay nor the poor match making that has me upset, it's the fact that Riot Games, a multibillionaire company with a whole building and floor of teams, have yet to come up with decent solutions that don't involve trying to fill their pockets with cash or indecent trash that refuse to take a shower to cleanse their utter stupidity.
All in all, a one star rating is most fitting for a company where most of their games and the disgusting responses need to be thrown away into the trash.
The worst company towards players
Riot Games has gone from being a passionate developer to one of the most careless, money-hungry companies in the gaming industry. They no longer care about their players — only about how many skins they can sell.
The matchmaking system is absolutely broken. You either get stomped or steamroll, and there’s zero consistency or balance. Competitive integrity is a joke.
Feedback from the community is ignored, bugs and issues persist for years, and their support is robotic at best. They protect trolls more than actual players.
It’s honestly insulting how little they care. Riot used to listen — now they just milk the game dry. If you’re thinking of investing time or money into their games, don’t. It’s not worth it anymore.
I love their game hopefully you do too.
I love their game hopefully you do too.
THIS COMPANY IS TOO BAD
Horrible company
Awful company that makes worse changes and demotivates players to play their games. They take bad decisions and makes players hate their games instead of loving them which they used to
Don't you ever trust Riot games
Don't you ever trust Riot games. I just played LOL and my mates are mentally ill. You really need to take yourselves together cause your match ups are SHIT! Valorant are a piece of temu shit coprightet from CS2 too. Make you own games loosers and fix LOL. I really wanna play LOL peacefully but it is impossible cause of those little retards on my team. I hope you will think about this feedback and look at it positive and will think about what you have done. If you would like to make me happy again send me 32,95 DKK so i can buy a frozenpizza and eat it. One more thing is that i just got traumatizied, oh you don't wanna hear it, not only did naafiri just take me in doggy herself. All her little kittens did it too. My ass hurts so bad rn and i have to go to the hospital. Oh and please dont perm ban Homelessbughatti he is a good man.
Riot Games is trash
Riot Games is trash! They called me the N-word in an email, their office is a sexist bro fest, and their games are full of racist jerks. Moderation sucks, characters are fake diverse, and their $1 million racism pledge is a joke. BOO RIOT!
edit1: they sent me 2nd email calling me gay wtf
Game is toxic and the employees are the…
Game is toxic and the employees are the same. They will steal your account for not being the one who actually created it even if you've played it for years and spent $1000s and only a singular credit card and can verify all the other info. The fact that an old friend may have made the account for you to try the game is enough to take everything you've invested even if you've never been punished on the account or even if you have had honor rank 5 for years on the account.
this is is full of craps
this is is full of craps, tons microtransactions, gachs everywhere. Lots of ways to steal money from customers disguised as events. If you only have enough to buy 2 rolls, but Riot will say no, you need minimal of 10 rolls to start rolling on their stupid gacha. The Indian CEO is full of shits and doesnt care about their gamers, absolute shit move
Inconsistent Matchmaking
Matchmaking is very unfair. Yeh i know it's kinda prevent from smurfing but everytime one team has one player that is not know everything about the game. Not to mention the game is full of bugs. Im so done with you riot
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








