Ring Reviews 959

No such thing as back up service. Forget complaining they aren’t interested. They don’t even have a complaints dept. Not even remotely interested. I’m paying for a service I’m not receiving. I stupidly bought a new camera, which took all the cameras off my husband’s phone. Cannot get them back. Keep being told to try again next week, as they have a problem. They have a problem alright - think it’s called “we don’t give a shit - we have your money so sod off” you can chat until the cows come home. Next week it’ll be sorted, next week it will be sorted, next week it will be sorted ….,, Wish I’d used another company!

This company is an absolute joke!!!!
The price increases are extortionate for a start.
THEN my subscription ran out at midnight on the 1st of April there was no notification whatsoever to let me know. I only found out when checking my cameras remotely. I renewed the subscription today the 2nd of April 14 hours after it expired.
They have deleted ALL of my VIDEOS recorded for the last two weeks. I telephoned customer service and asked for them back, I explained that the recordings were taken during my subscription period and that I had paid for them.
I was told that I was not getting them back because my service had lapsed by 14 hours.
This is absolutely appalling, what a rip off.
I told them to cancel my subscription immediately, the advisor agreed but was totally nonchalant and couldn’t care less.
The doorbell camera was useless anyway it was picking up my neighbours car and missing people coming down my driveway.
GOODBYE AND GOOD RIDDANCE RING YOU WONT BE GETTING ANOTHER PENNY OUT OF ME!!!!!

Initially £24.99 for subscribers then up to £80 for all cameras for the year and now they put it up to £159. No thank you.
Poor quality products and ridiculous subscription prices. The fact that they also keep all your footage is also a problem.

Honestly the worst customer service and products I have ever had the misfortune to purchase, I wish I had looked on Trustpilot before I bought their stupid products. The staff are incapable, its a shambles in every way. Steer well clear!

System failed to record a delivery again.

AVOID THIS COMPANY DONT CARE THEY OVERSEAS DONT GIVE TOSS IF U DISABLED

I brought a new Door Bell and Outdoor Camera last August. Both had to be replaced January due to not working, March and the Outdoor Camera is not working so yet another replacement is being sent. Definitely will not be renewing my subscription. Complete rubbish!!!

Really disappointed with the quality of the doorbell. We’ve had it for a couple of years and although it’s partially undercover, the exterior has really corroded and looks very unsightly (some visitors have even said they are unwilling to press it as it looks really grubby) These are not cheap and we expected better quality from Ring. Now looking at replacing with a competitor.

Wifi connectivity from doorbell/camera to router terrible . Every electronic device on my property connects with no problems . Useless product

Bought a ring doorbell. The view from the camera on the bell is often badly affected by direct sunlight, street lights, condensation and rain making it useless for viewing. I often have to clean the lens for a satisfactory viewing.

Useless without a subscription and the company has been milking its customers with ever increasing prices. There are much better alternatives.

I have a ring camera doorbell it constantly does not record saying motion but no video. My WiFi is always working but no video to show who is at my door. Im fed up with this company. Im looking elsewhere this company is beyond useless, what am I paying for. 5 motions at door yesterday but no videos.

ABSOLUTELY DISGRACEFUL!!
They have taken almost £50 from my account WITHOUT AUTHORISATION.
I contacted Ring months ago and told them I had moved last July and left the doorbell on the wall and no longer wanted a subscription.
Ring have gone into my bank account with the details they have kept on their system from last year and taken my money as I have NO payment set up authorising them to take the money.
Absolutely Shameful.

I use the cameras to monitor my elderly parrot. I would say they work about 50% of the time. Which overall means, they cannot be dependent on to provide a safe level of supervision for an elderly parent. I suppose the same would go for a nanny or caregiver for a child. They are not a complete disaster because they were half of the time.
The recording function has big gaps in it so at times I cannot tell when a caregiver has come in to visit my parent, and the audio will also cut out for periods of time on the recording

An utterly useless doorbell. Temperamental and have to reboot almost daily now to get it to work and even then after maybe an hour it'll say it's offline again! I pay for a monthly subscription and for what?! I can't view anything anyway! Considering my NEXT DOOR NEIGHBOUR was BURGLED you'd think I would feel safer knowing I have a ring doorbell but nope, it's absolutely useless and leaves me vulnerable. I will be cancelling my subscription, smashing this useless pile of crap up because it's not even worth trying to sell a faulty piece of crap that I wouldn't wish upon anyone and I will be buying a better doorbell camera NOT BY RING. Never ever again. P.s. if the camera is faulty, they expect YOU to pay for parts/labour costs of an engineer coming out. Don't waste your money.

Trying to get answers is like asking what's in Area 51. You can tell this is owned by huge company.

As a teacher with 3 degrees setting up my ring doorbell and chime on my Samsung S22 Ultra has me and my neighbours beaten.I have tried videos, googled etc but nothing will pair my devices.I even followed their video and disabled my intelligent wifi to mobile data, set up the device again but still NO CHIME ALERTS.
I have not received a reply to my email so will try phoning.

Help ring by not ordering as they are far too busy. After\n4 days, they still could not give me a tracking number.So I cancelled as they are obviously overwhelmed. Plenty of competitors will give you next day deluvery

had a problem with a camera called them the person on the phone couldn't of cared less could hardly hear him told him i had reset deleted reinstalled camera asked me to restart it again told them i was going to cancel couldn't care less took me 30 seconds to log in and cancel my plan anybody want to buy some 2nd hand ring cameras

Extremely disappointed – Ring defaults video storage to just 30 days despite paid subscription promising up to 180 days, with poor visibility and no automatic maximum setting.
I have been a Ring customer for nearly 6 years, with cameras in my busy tattoo studio, and I've paid for the Ring Multi subscription (or equivalent Protect plan) specifically because it advertises up to 180 days of cloud video storage for recorded events.
Recently, I needed to review footage from January 5th (only about 5 weeks old at the time), but nothing appeared in my Event History before February 14th. After a long chat with Ring's AI support, it turned out my video storage duration had been automatically set to only 30 days – even though I subscribed years ago expecting the full advertised retention period.
The worst part is how hidden and non-intuitive this setting is:
It's not in the individual device settings where most people would look.
You have to dig into account-level or Control Center settings (under Video and Snapshot Storage → Edit → select 180 days per device).
There's no prominent prompt during setup or subscription to choose the maximum duration – it defaults to a much shorter period (30 or 60 days depending on region/device).
Changing it only affects future recordings; anything older that expired under the short default is permanently deleted and unrecoverable.
This feels deceptive and unprofessional for a paid security service. Customers pay a monthly/yearly fee expecting reliable, long-term access to footage as advertised. Instead, Ring quietly applies a low default that deletes important videos before users even realize the setting exists – often only discovered when it's too late to retrieve critical recordings.
I raised this with support, expressed my frustration, and they acknowledged it but offered no solution for lost footage and no real accountability. This practice undermines trust in a home/business security product.
I strongly advise anyone considering Ring: immediately check and manually set your Video Storage Time to 180 days after subscribing, or you risk losing videos you thought were safely stored.
Unfortunately, this experience has cost Ring a long-term customer. 1 star.