Very good quality of the Corian washbasin as well as the bathroom furniture. The advice/consultation was also very good. The timing and delivery were also very good. Overall, a very positive experien... See more
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I was especially happy with lovely and prompt customer service I received from Ann and her colleagues at Riluxa. I am also happy with the products I ordered. They are made precisely to the measu... See more
Company replied
Nice marketing through a smart and well set up website Efficient follow-up but request for a change in my order was not taken into account or even answered
Company replied
We found the company on their website. We had probably an unusual request to replace the worktop on our our double sink bathroom vanity unit. The dimensions of the replacement top had to be accurate w... See more
Company replied
Company details
Written by the company
At Riluxa, we design and craft bathroom furniture, washbasins and bathtubs that embody the art of craftsmanship. Each piece is meticulously designed to offer both lasting elegance and superior quality. Using the finest materials, including Corian®, marble and solid oak, our designs are the perfect balance of beauty and durability. For those seeking tailored solutions, we offer bespoke creations, designed to fit any space, from private residences to large-scale commercial projects. We work in close collaboration with architects, designers and homeowners to bring each project to life with precision and care. Exclusively available through our website, we deliver Riluxa’s beautifully crafted bathroom furniture to destinations worldwide.
Contact info
Valencia, Spain
- +44 (0)20 8132 3282
- contact@riluxa.com
- riluxa.com
4.6
Excellent
692 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt customer service and nicely finished product
I was especially happy with lovely and prompt customer service I received from Ann and her colleagues at Riluxa.
I am also happy with the products I ordered. They are made precisely to the measurement and are nicely finished. Just what I expected!
I did find the production time rather long which was partly due to summer holidays but also regardless of the holiday break.
27 October 2025
Unprompted review
Reply from Riluxa
Hello Johanna,
Thank you so much for your kind words and valuable feedback!
We're delighted to hear that you’re happy with your custom-made products and that our customer service, especially Ann and the team met your expectations.
We also appreciate your comment about the production time. We understand that waiting can be frustrating, and we’re continuously working on optimising our timelines even during holiday periods.
Thanks again for your trust, and we hope to welcome you back soon!
Warm regards,
The Riluxa Team
Reply from Riluxa
Merci beaucoup Daniel pour votre retour. Ravi que notre service ait été à la hauteur de vos attentes.
Au plaisir de vous accompagner à nouveau.
L'équipe Riluxa
Service tres efficace
Service tres efficace. La livraison s'est faite bien avant l'echeance et le produit est parfait, dimensions exactes.
1 September 2025
Unprompted review
Reply from Riluxa
Merci beaucoup pour votre retour ! 😊
Nous sommes ravis d’apprendre que vous êtes satisfait de la qualité du produit et de la rapidité de la livraison.
À très bientôt, et encore merci pour votre confiance !
Great communication and advice
Great communication and advice, excellent products
16 September 2025
Unprompted review
Reply from Riluxa
Hi Steph,
Thank you so much for your kind words!
We’re delighted to hear that both our communication and our products lived up to your expectations.
Best regards,
The Riluxa Team
Belle relation client
12 September 2025
Unprompted review
Reply from Riluxa
Merci beaucoup pour votre retour !
Nous sommes ravis que vous ayez apprécié la relation client, c’est une priorité pour nous.
Au plaisir de vous accompagner à nouveau prochainement !
L’équipe Riluxa
Excellent product
Excellent product. Lead times were challenging but the Riluxa team were very responsive and did what they could to resolve the issue. Stand out customer service from Norman. Very pleased with our new fittings. Recommend
1 August 2025
Unprompted review
Reply from Riluxa
Dear Jane,
Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry that the lead times were a challenge, but we’re very glad to hear that our team and especially Norman was able to support you throughout the process.
Your satisfaction means a lot to us, and it's great to know you're pleased with your new fittings. Thank you again for your recommendation, it really motivates us to keep improving.
Warm regards,
The Riluxa Team
Visually appealing
We purchased a bathtub from Riluxa three years ago. While the bathtub looks very elegant, we are disappointed with the quality of some components. The siphon has leaked on several occasions and had to be repaired multiple times by our plumber. In addition, the drain stopper does not seal properly. When I raised this issue with Riluxa, I only received a quotation for purchasing a new drain stopper, without any form of support or service solution. We find this disappointing and not in line with the level of service one would expect from a brand like Riluxa. - EDIT: after writing this review Riluxa sent me a new bathplug for free. Which is much appreciated. Thank you for this. The only thing that now holds me from 5 star review is that I needed to write this review first before they "woke up".
1 September 2025
Unprompted review
Reply from Riluxa
Dear Stefanie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve experienced recurring issues with your bathtub and that our previous response did not meet your expectations.
Please rest assured that we take your concerns seriously. We have forwarded your case to our internal team and will be getting back to you shortly with a suitable solution. We completely understand your frustration and regret that your experience with Riluxa has not lived up to the high standards we aim to uphold.
In the meantime, if you have any additional information to share, please don’t hesitate to reach out. Thank you for your patience and understanding.
Best regards,
The Riluxa Team
Update to "We ordered a double sink...defective"
Update to My Previous Review: “We ordered a double sink…defective”
I wanted to follow up on my earlier review regarding the defective double sink. I'm pleased to report that Riluxa has fully resolved the situation. They provided us with a correctly manufactured replacement sink and covered all associated costs, including the installation of the new unit and the removal of the defective one.
While the process took longer than expected, and there were moments when communication seemed slow, the final outcome was positive. Riluxa ultimately demonstrated their commitment to customer satisfaction by handling the situation professionally and ensuring everything was properly addressed.
I appreciate their willingness to take full responsibility and their comprehensive approach to resolving the issue.
10 June 2025
Unprompted review
Reply from Riluxa
Thank you very much for taking the time to update your review - it means a great deal to us. We're truly sorry the process took longer than expected. We know this wasn’t a straightforward experience, and we appreciate your patience and openness throughout.
That said, we're glad we were able to take full responsibility and ensure that everything - including replacement, removal and installation - was fully covered and brought to a proper conclusion. It’s very important to us that when something goes wrong, we make it right.
While we never want our customers to face these situations, we're grateful for your understanding and for allowing us the opportunity to put things right.
With best regards,
The Riluxa Team
Excellent customer service from Norman
Excellent customer service from Norman.
Provided advice and guidance on products and measurements.
30 May 2025
Unprompted review
Reply from Riluxa
Hello Paul,
Thank you for your lovely review!
We’re so pleased to hear that Norman was able to support you with product advice and measurements, we’ll make sure to share your feedback with him.
Warm regards,
The Riluxa Team
Riluxa's People have been absolutely…
Riluxa's People have been absolutely fantastic to interact with. They are knowledgeable, responsive and eager to help.
More than everything, they've shown tremendous patience as we've changed the order 8 times !!
Many thanks to Virginie especially! Would definitely recommend Riluxa for everyone looking to remodel his bathroom.
27 May 2025
Unprompted review
Reply from Riluxa
Hello!
Thank you so much for your kind words!
We're truly happy to hear that you had such a positive experience with our team. Your appreciation means a lot and yes, we're always here to help, even through order changes!
Wishing you all the best and thank you again for recommending us!
The Riluxa Team
We found the company on their website
We found the company on their website. We had probably an unusual request to replace the worktop on our our double sink bathroom vanity unit. The dimensions of the replacement top had to be accurate with zero tolerance. Although the result was not with zero tolerance it was acceptable. The person handling our account was very responsive and handled any small changes to the drawing. The price was very competitive. We are very pleased with the company and the product.
2 May 2025
Unprompted review
Reply from Riluxa
Hello Richard,
Thank you very much for taking the time to share your experience.
We’re delighted to hear that you found our service responsive and that the final result met your expectations, especially given the specific requirements of your project.
Your feedback is truly appreciated and motivates us to keep delivering tailored solutions, even for the most detailed requests.
Kind regards,
The Riluxa Team
I got great and efficient feedback…
I got great and efficient feedback regarding a technical problem
14 May 2025
Unprompted review
Reply from Riluxa
Hello Guido,
Thank you so much for your kind feedback!
We're really glad to hear that you received great and efficient support with your technical issue. Our team is always here to help, and it's wonderful to know that our assistance made a positive difference.
Have a great day!
The Riluxa Team
Diabolical
Diabolical - brand new Riluxa Linaria double sink ordered at a cost of over £1000. Turns out not in stock. Waited weeks, heard nothing. Asked to change order to slightly smaller sink which they have in stock - it's arrived and has so many manufacturing defects it's completely useless.
They have asked for photos and videos of the damage which I have sent them.
This is supposed to be a stone resin sink but has been very badly spray painted. It's just so disappointing.
They won't answer the phone and when they rarely do the person you need to speak to is never available.
They promised a refund for the slightly smaller sink, that hasn't come, and they refuse to talk to me about the horrendous quality of the sink they've actually delivered.
I will have to now claw this back on my credit card.
I will never use this company again, they're a total sham and by the look of things most of their positive reviews are bots.
EDIT - no you were not in contact with us throughout everything, most days you were impossible to get hold of and often took several days to get a proper response even to an email. You charge a fortune for luxury products, there's no excuse for treating people this way.
8 May 2025
Unprompted review
Reply from Riluxa
We are very sorry to read your review and understand how disappointing this situation has been for you. Please accept our sincere apologies for the inconvenience you’ve experienced.
We’d like to clarify that our team has been in contact with you throughout the process and that your case has been actively managed. As confirmed to you, a complete refund was immediately arranged.
We appreciate the photos and videos you shared, they’ve allowed us to investigate the issue with our production team to avoid similar situations in the future.
Please know that we remain available should you have any further questions or need additional support. We're committed to resolving this in the most transparent and fair manner possible.
Kind regards,
The Riluxa Team
Excellent responsive and quick…
Excellent responsive and quick comunication made the whole process very easy!
7 May 2025
Unprompted review
Reply from Riluxa
Hello Tisha,
Thank you so much for your kind words!
We're thrilled to hear that you found our communication responsive and quick, making your experience smooth and easy is exactly what we aim for.
Don’t hesitate to reach out if you need anything in the future!
Warm regards,
The Riluxa Team
Great services!
Great products and services!
The sales team was very kind and helpful from the start. They listened to what I needed and gave me great advice. The products are high quality, exactly as described, and I’m very happy with them. I really recommend this company and would buy from them again.
2 May 2025
Unprompted review
Reply from Riluxa
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with both our products and the support you received from our sales team. It means a lot to us that you took the time to share your experience and knowing you’d choose us again is the best reward we could ask for!
Enjoy your new pieces, and don’t hesitate to reach out if we can assist you in the future.
Warm regards,
The Riluxa Team
I just called and was in contact…
I just called and was in contact constantly with Virginie. She is very helpfull, professional and gentle.
Thanks a lot.
AM
16 April 2025
Unprompted review
Reply from Riluxa
Thank you so much for your kind words and five-star review! We're delighted to hear that Virginie was able to support you throughout — we’ll be sure to pass along your lovely feedback.
Very professional and pleasent support
28 February 2025
Unprompted review
Reply from Riluxa
Hello Peter,
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our support team. It’s always a pleasure to assist you, and we look forward to continuing to serve you!
Best regards,
The Riluxa Team
Great communication
I was a little concerned at first as when I ordered from Riluxa the website came up with an error once I'd made payment, but I was contacted the next morning by Ann who sent through all details of my order along with an estimated delivery date which I was impressed with. Looking forward to see the product I've ordered once it is delivered.
17 February 2025
Unprompted review
Reply from Riluxa
Hello Nick,
Thank you so much for your feedback! We're thrilled to hear that Ann was able to assist you promptly and provide all the necessary details regarding your order. We understand how important clear communication is, and we're happy that you’re satisfied with the support.
We hope you’ll be delighted with the product once it’s delivered. If you need anything else, please don’t hesitate to reach out.
Best regards,
The Riluxa Team
I have been calling and sending emails…
I have been calling and sending emails to get an update on my order for the last week. I have received no response and I am very concerned. I have my team waiting to install the products so that I can move in. My order should have been delivered by last week. I am loosing money and I can’t move without the bathroom functioning. Can someone please give me an update on my order. I don’t know what to do.
Nadiya
14 December 2024
Unprompted review
Reply from Riluxa
Dear Nadia,
Thank you for your patience while we reviewed your case. After carefully examining your profile, we have confirmed that our team has taken all possible steps to obtain updated information regarding the delivery of your order. They have been in contact with you to provide the latest updates and assist you with this matter.
We understand the urgency of your situation and are continuing to monitor this closely to ensure a resolution as soon as possible. Please don’t hesitate to reach out if you have any further concerns or require additional assistance.
Kind regards,
The Riluxa Team
Excellent product
Very detailed website, great product.
Excellent and uncomplicated cosultation.
Special thanks to Mr Dennis Schulz for his explications
13 November 2024
Unprompted review
Reply from Riluxa
Hello,
Thank you so much for your kind words and for highlighting our website and products! We're delighted to hear that you had an excellent and smooth consultation experience. It’s wonderful to know the explanations of Mr. Dennis Schulz were so helpful!
Should you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Riluxa Team
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