I’ve been using Rileo mainly for converting audio to text (meetings and a few recorded interviews), and overall it does the job well. The biggest advantage for me is how much time it saves. Instead... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service, truly a 10/10 experience. They were fast, friendly, and solved my issue efficiently from the very beginning. You can really tell they care about their customers and are com... See more
Company replied
Well, So far it's doing what I needed. Hopfully that will continue to a good end result
Company replied
It was a very simple process to change a recorded podcast into a transcript. Thank you!
Company replied
Company details
Written by the company
Meet Rileo — the transcription tool that actually gets your work done. Got a recording that needs to become text? Rileo takes care of it. Upload a file, record directly in your browser, or paste a YouTube link — and get a clean, accurate transcript in minutes. No software to install. No technical setup. Just results. Works with whatever you throw at it Rileo handles files up to 10 hours long and 5 GB in size, so whether it's a quick interview or a full-day conference, you're covered. It supports 50+ languages and automatically recognizes different speakers in multi-voice recordings — great for meetings, podcasts, lectures, and interviews. Powered by AI, so you can do more with your transcripts This is where Rileo goes beyond basic transcription. Summarize instantly — get the key points without reading the whole thing. Translate into another language, in just a few clicks Export — as a PDF, DOCX, TXT, or SRT subtitle file, depending on what your workflow needs. These AI tools mean you're not just getting text — you're getting something you can actually act on. Your privacy is taken seriously. Your files are processed securely and never shared or sold. What you upload stays yours, full stop. Straightforward pricing. Start with a trial. Upgrade when you're ready. Cancel anytime — no hidden fees, no surprises. If you spend time listening back to recordings or typing out transcripts by hand, Rileo is worth trying. See for yourself at rileo.com
Contact info
4.4
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They stole 40 euros
They stole 40 euros. Needed their service once for 1.50 euros, to then after get billed 39,99 euros for their subscription. Never needed or wanted this. I don’t just want this to be cancelled, I want my money back.
6 May 2026
Unprompted review
Reply from Rileo.com
Hi Jesse,
We’re sorry to hear about your experience and understand your frustration regarding the subscription charge.
Please contact us at support@rileo.com using the email address associated with the service, so our team can review the charge, verify the subscription details, and assist with your refund request as quickly as possible.
We’d like to help resolve this for you.
Great tool
Rileo’s a very solid tool - popped in a fairly long recording and it turned around a clean transcript. More than good enough for what I needed, and saved me a fair bit of hassle!
6 May 2026
Unprompted review
Reply from Rileo.com
Hi Veronika,
Thank you for the great feedback! We’re really happy to hear that Rileo handled your long recording smoothly and delivered a clean transcript that met your needs. Saving our users time and hassle is exactly what we aim for. We truly appreciate your support!
They Will Steal Your Money
DO NOT USE. You pay the small fee to get your transcription but actually you've signed up for a subscription which will hit your credit card a few days later. Then if you email them (there is no way to call), it's just an AI chatbot that keeps replying that they can't refund you because it goes against their 'policy'. Heck even most of these reviews on here are AI. What a joke and now I'm out $54 CAD.
29 April 2026
Unprompted review
Reply from Rileo.com
Hi Conor,
We’re sorry to hear about your experience and understand your frustration. We want our pricing and subscription terms to be clear before any purchase is completed, and we’re sorry if this did not feel clear in your case.
Please contact us at support@rileo.com with the email used for your order so our team can review your account.
We’d also like to clarify that our customer support is handled by real human agents, not AI chatbots. We take your comments seriously and want the opportunity to properly review what happened and help resolve the issue.
We also take your concerns about review authenticity seriously and will pass this feedback to the relevant team for review.
Everything was good!
5 May 2026
Unprompted review
Reply from Rileo.com
Hi Natalia,
Thank you for your feedback! We’re very happy to hear that everything was good. We truly appreciate your support and are glad you had a positive experience with us.
Rileo helped me a lot with interviews
Rileo helped me a lot with interviews. I used the summarisation feature to get some info about candidates and it made it way easier to make certain decisions.
Transcription quality is also good, and it was unexpectedly fast!
5 May 2026
Unprompted review
Reply from Rileo.com
Hi Vadym,
Thank you for your thoughtful feedback! We’re delighted to hear that Rileo helped streamline your interview process and made candidate evaluations easier with the summarisation feature. It’s also great to know that the transcription quality and speed exceeded your expectations. We truly appreciate your support!
DO NOT USE RILEO.COM
DO NOT USE RILEO.COM
The website is for turning audio files into text documents. They advertised a one-off payment of 99p for a single document which I paid via ApplePay and this was taken from my bank the same day. A week later £39.99 was taken from my account. When contacted, they claim that I started a free 7-day trial and signed up for a monthly subscription. This is a lie. If it was a free trial then why was I charged 99p. They also claim that an email was sent to confirm the subscription details. I received no such email. They refuse to refund the £39.99 and were shameless enough to offer a complimentary 1-month extension instead. Shady business practices like this mean people are being scammed for services they have not signed up for. By the time they notice money missing from their accounts, Rileo have gleaned at least one monthly payment, possibly more, from them.
17 April 2026
Unprompted review
Reply from Rileo.com
Hi
We’re sorry to hear that you feel misled, and we appreciate you taking the time to share your experience.
We want to clarify that our subscription terms, including any trial period and subsequent billing, are presented during the checkout process and are also included in the confirmation email sent after signup.
We never intend for customers to feel caught off guard by billing, and feedback like yours is taken seriously as we continue improving the clarity of our checkout and communication processes.
If you would like us to take another look at your account and billing history, please contact us again at support@rileo.com so a team member can review the matter further.
– The Rileo Team
Easy to use and accurate result.
4 May 2026
Unprompted review
Reply from Rileo.com
Hi Jeff,
Thank you for your feedback! We’re glad to hear you found Rileo easy to use and that the results were accurate. We truly appreciate your support and are happy the platform met your expectations.
***AVOID AT ALL COST***
***AVOID AT ALL COST***
I cancelled within their timeframe and they still proceeded to take £40 out of my bank account when I paid 99p and then cancelled before the 24 hrs as requested. They have a huge amount of small print to use against you. Having to go through my bank to claim back. There are other sites that are more consumer friendly….i would use those and will do from now on.
1 May 2026
Unprompted review
Reply from Rileo.com
Hi Teresa,
We’re sorry to hear about your experience and understand how frustrating unexpected charges can feel.
We display our subscription terms, including the trial period and cancellation timing, during signup and in the welcome email. We understand this may not have matched your expectations. We never want customers to feel confused or misled by the process.
We would like the opportunity to review your case directly and check exactly what happened with the cancellation and billing timeline. Please contact our support team at support@rileo.com using the email associated with your account so we can investigate this further for you.
Thank you for your feedback — we take comments like yours seriously and continuously work to improve both transparency and customer experience.
Reply from Rileo.com
Hi Dulanthi,
Thank you for your feedback! We’re happy to hear that Rileo delivered the document you needed exactly as expected. We truly appreciate your support and are glad the platform met your expectations.
Great tool
Great tool, very fast in transcribing the videos. I found it easy to navigate through the webpage; enjoyed the quality of transcripts too. The texts from the videos uploaded was accurate and very useful that it adds time stamps too. I’ve noticed that there is speaker identification feature too, which is fantastic! Really helped me out as I was transcribing the interview recordings for my dissertation! The app is a lifesaver
3 May 2026
Unprompted review
Reply from Rileo.com
Hi Marina,
Thank you so much for your amazing and detailed feedback! We’re thrilled to hear that Rileo’s transcription speed, accuracy, timestamps, and speaker identification features were so helpful for your dissertation interviews. It’s especially rewarding to know the platform made such an important project easier for you. We truly appreciate your support and are delighted to hear Rileo was a lifesaver for your work!
Nice and easy transcription for…
Nice and easy transcription for reasonable price
2 May 2026
Unprompted review
Reply from Rileo.com
Hi Grzegorz,
Thank you for your feedback! We’re glad to hear you found the transcription process easy to use and reasonably priced. We truly appreciate your support and are happy Rileo delivered a good experience for you.
Reply from Rileo.com
Hi Mari,
Thank you for your wonderful feedback! We’re delighted to hear that you found Rileo easy to use, fast, and accurate. Your recommendation means a lot to us, and we truly appreciate your support!
I tried a few similar products
I tried a few similar products, this one works best for my everyday needs, I highly recommend it!
2 May 2026
Unprompted review
Reply from Rileo.com
Hi Roman,
Thank you for your great feedback! We’re delighted to hear that Rileo stands out from similar products and fits your everyday needs so well. Your recommendation truly means a lot to us!
No transparent pricing + paywall only comes after you've submitted the your email
The usual trap where you're hit the the paywall after you've given your email.. The email itself says your transcription is ready but it actually is not.. No transparent pricing either, just wish they were upfront about how they work!
2 May 2026
Unprompted review
Reply from Rileo.com
Hi Mitko,
We’re sorry the experience felt misleading. We do aim to make pricing and access requirements clearer, and your feedback highlights that we need to improve how this is communicated before users submit their files and email addresses. We’ll review this messaging internally to make it more transparent and less confusing.
Thank you for taking the time to share your experience.
Amazing app!!✨
2 May 2026
Unprompted review
Reply from Rileo.com
Hi Stanislava,
Thank you so much! We’re thrilled to hear you’re enjoying the app. Your support and enthusiasm mean a lot to us ✨
Reply from Rileo.com
Hi Mazouni Family,
Thank you for your feedback! We’re glad to hear you found Rileo easy to use with fast delivery. We truly appreciate your support!
Amazing service
Super accurate and fast transcription tool. Even with accents or background noise, the results are clean and easy to use. Saves a lot of time-definitely recommend.
2 May 2026
Unprompted review
Reply from Rileo.com
Hi Darina,
Thank you for your wonderful feedback! We’re happy to hear that the transcription quality stayed accurate and clear even with accents and background noise. Saving users time with fast and reliable results is exactly what we aim for. We truly appreciate your recommendation!
Accurate and Economocal.
Quick easy upload. Transcription was very accurate. Fee structure very good for a casual user like me.
2 May 2026
Unprompted review
Reply from Rileo.com
Hi Ross,
Thank you for your feedback! We’re glad to hear the upload process was simple and that the transcription quality met your expectations. It’s also great to know our pricing works well for casual users. We truly appreciate your support!
It's very easy to use and the quality…
It's very easy to use and the quality is good.
29 April 2026
Unprompted review
Reply from Rileo.com
Hi Klaske,
Thank you for your feedback! We’re happy to hear that you found Rileo easy to use and that you were satisfied with the quality. We truly appreciate your support!
Simple
Simple, easy to use. Managed to obtain better quality text transcripts for desired YouTube videos. I recommend it.
29 April 2026
Unprompted review
Reply from Rileo.com
Hi Anne,
Thank you for your kind feedback! We’re glad to hear that Rileo was simple to use and helped you get better-quality transcripts for your YouTube videos. We truly appreciate your recommendation!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.