Rijstextiles B.V. Reviews 

The fabric came defective and they say it's normal and I have to keep it, second time it happens

They say I can order a sample, but they should change the photo in their website or advise that the fabric is completely different than pictured. If I buy a padded fabric I expect a padded fabric. I ordered 3 more colours that are perfect, it mankes no sense that they don't see that they are selling a defective one

Pursuing a complaint through the UE consumer office

I asked how to return the fabric last week without an answer

Always fabulous service really quick delivery to Uk
Great quality and prices

I ordered fabric for a project that was on a tight timeline and ask the support if it would be possible to deliver it asap. They were very responsive and reliable. They shipped the order right away and it arrived in time. Thanks a lot for the swift and perfect service.

We have been regular customers of this website for around three years and service has usually been prompt but since Brexit receiving anything from RIJS has been a nightmare. I fully appreciate that exporting to the UK is much more complicated process now however I feel strongly that RIJS is just not putting the effort in to help in any way. One of our most current orders has now been returned to sender EIGHT times. I have spoken to DPD myself and confirmed that RIJS are not sending over the full address details when shipping it. I have told RIJS this myself, however for some reason they just keep doing it. They don't seem to follow up and make sure these parcels have the correct information, they just chuck it straight back out the door and hope for the best.

I have tried to resolve this several times directly with RIJS. I do not want to leave a negative review. I will happily remove the review once I am happy that action has been taken. However I am now at a point where I do not know what else to do to make RIJS take note that they need to do more than the bare minimum.

The support is very quick with a complaint and tries to clarify everything smoothly. I really like to buy one more now because I know that not only is the quality great, but also that the shipping service provider will help quickly in the event of a problem

Transaction simple et rapide avec un bon suivi en terme de transport. Produits conformes . RAS

Easy to order, fast to receive. No problem with products . Everything is allright

I'm so glad that I discovered this amazing website. They have (by far) the most amazing prints and quality fabrics and haberdashery. They offer an outstanding service and you can chat with friendly staff via Whatsapp.

I'm one of those rookies with the sewing machine and they provided me with amazing tips. Also the website is super informative, complete with washing labels and a detailed prescription per type of fabric. I ordered some big orders; which were delivered fast and of high quality. Because I'm a rookie they even provided me with some left-overs to practice on.

I check out the website often; and the entire system is amazing. They announce new products and label out of stock products very clearly (" soon") and you can easily set up an email notification for when it is in stock. This doesn't take too long and makes it worth it to wait for. You also have great insight in orders; and can easily re-order the same products. This saves a lot of searching.

I would rate this company 10 stars if possible; amazing service, outstanding products and by far the best in its kind. Thank you!

Items ordered and sent and received quickly. Very impressed.

Good service and nice products! Thank you!

everthing great, nice colours and quick delivery!!!

Our order arrived very quickly and was in conformity with the description.

They told me that the process of my order would last about 3 weeks and the shippment about 5 working days. Indeed I received my order exactly when they told me. Quality is excellent.

The fabric colour was not correspondent to the one described in the website (skin colour).

Attempted to place order throughout December but due to BREXIT we were not able to, finally placed it on Jan first for a project starting the beginning of March, 2 parcels arrived after several months and the 3rd has just never appeared, I Pointed out that almost 4 months is a bit of an excessive wait and was told by the CS team that it was quite frustrating for them, well its very frustrating for me! They offered no resolution for me as to the missing parcel and now reputation damaging delay to my business. The parcel finally was returned to them and I requested it reposted AGAIN!!! 5th time lucky and yes it arrived and GUESS WHAT! i;s not my order! Still waiting for a response from Riji, would be nice to get a resolution or even an apology for the issues. I have now waited 4 months, I allocated 3 months to ensure they would be no issues, however I feel I have been very accommodating and Riji have made no attempt to resolve this for us.

Reply to CS.
I eagerly await your resolution, that is not me receiving the wrong item as it is an impossibility or a requests for photographs to prove I received another customers details and order, or we can refund you. No resolution has currently included an apology for the inconvenience to my business, or me receiving the material that I actually need for an order. I have been more than accommodating to your particularly poor service actually read ALL the emails, even the ones no one replied to. I have repeatedly asked for this to be escalated but you have ignored me. NO RESOLUTIONS on your part has been attempted!

Thanks for the fast service! Keep up the good work!

Despite Corona, the delivery was super quick.