Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera Store

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I wanted to purchase a Hold Fast moneymaker for my husband but his size was not in stock. A delivery was due on the Friday, received an email from Andy at 8:30 that evening saying that it had arrived, he had put it on a special order for me to purchase and he would dispatch it ASAP. He mailed me again on the Monday to say it had been dispatched and it arrived promptly on the Tuesday morning. Amazing service from a retailer who really knows their product.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I accidentally brought the wrong size Hold Fast Money Maker Dual Camera Harness. I emailed Rigu to ask if I could exchange it. I received a quick and friendly response. As soon as they received my package I was notified that my smaller harness was on it's way to me and it arrived a couple of days later. Andy's personal attention has made the entire process enjoyable and easy. I look forward to buying more products from him in the future, I highly recommend shopping here.

22 June 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Bronte! With the MoneyMaker being a product that you will use for several years I think it's right to make sure you get started with just the right size. I hope it serves you well!

Rated 5 out of 5 stars

Great shop!

Great customer service, very fast and love that there’s always something new in the shop whenever I check! One of my fave shops for finding fun filters to use in my photography work.

10 May 2023
Unprompted review
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Reply from Rigu

Thanks for the kinds words, Josien!

Rated 5 out of 5 stars

Very impressive service

Bought a camera strap which arrived yesterday and I am delighted with it and the service in general. Good range of quality products, efficient operation and a nice personal touch. Highly recommended.

6 May 2023
Unprompted review
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Reply from Rigu

Thanks Alan, I really appreciate the review!

Rated 5 out of 5 stars

Great Business

Great service - friendly chap and quick delivery. The rope camera strap is great - would highly recommend

3 May 2023
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for taking the time to leave a review, I appreciate it!

Rated 5 out of 5 stars

First Class Service

Superb website and a showcase for quality products. So nice to find we traditional camera owners are being catered for, & especially from a proper site instead of FB pages.

I placed a tiny order for Cam-in Lug Mount adaptors & instead of something thrown in a scruffy envelope they arrived packaged with care, in fully recyclable packing. I got a personal email when the goods were despatched & despite this being a very small order I felt like a valued customer.

28 April 2023
Unprompted review
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Reply from Rigu

Hi Christine, thanks so much for the review! I can't always promise that the packing will be recyclable as I tend to re-use the stuff that I receive from suppliers, so it is occasionally plastic bubble wrap, but I do try and use paper/card/tissue paper where possible.

Rated 5 out of 5 stars

Superb range of camera accessories

Superb range of camera accessories, especially straps, many items not available elsewhere. Great service and comms. Tracked, next day delivery. Highest recommendation. Thank you.

26 April 2023
Unprompted review
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Reply from Rigu

Thanks for the review Neil, I hope you enjoy the strap.

Rated 5 out of 5 stars

Fast and personal service

I ordered the vegan leather Holdfast Moneymaker and it arrived within 24 hours! I wasn't expecting a personal email from Andy either but he messaged me to let me know my item had been posted.

Fantastic service, highly recommended.

6 April 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review, have a good weekend Ashley!

Rated 5 out of 5 stars

Great Communication and fast delivery

Purchased a Holdfast camera harness, delivery was excellent, great communication, I would definitely shop with Rigu again!

14 March 2023
Unprompted review
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Reply from Rigu

That's what I like to hear, thanks Rachel!

Rated 5 out of 5 stars

Quick delivery and good quality

My light brushes and adaptor arrived quickly with a nicely personalised email from Andrew letting me know they were coming. Very pleased with the quality and have enjoyed playing with some light painting building on some skills being learnt at night school. Made even my poor talent look decent.

16 March 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks for taking the time to leave a review Richard, I'm glad you're enjoying learning about light painting.

Rated 5 out of 5 stars

Astoudingly fast turnaround and prices…

Astoudingly fast turnaround and prices for Holdfast Gear that beat ordering directly from America by a huge margin. Also very happy with the personal communication from the owner. Would enthusiastically recommend.

18 March 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks Robert!

Rated 5 out of 5 stars

Great site. Great product. Great service.

I can only agree with the other positive reviews. I ordered a leather camera strap. Ordered Monday arrived Tuesday. Full updates from Andrew by email. Beautiful quality strap, and carefully packaged. Will be using this site again.

21 February 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks for taking the time to least a review, I really appreciate it Rob.

Rated 5 out of 5 stars

Great photographic shop and experience

Items dispatched immediately on upgraded tracked mail and arrived 17hrs after I ordered them from Andrew. Fantastic communication all through. Great photographic shop and service. Thank you very much

22 February 2023
Unprompted review
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Reply from Rigu

I can't always promise 17hr delivery times, but I'll always try my best!

Rated 5 out of 5 stars

Great communication

Great communication, lightning fast postage and great quality camera strap. Many thanks

13 February 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review, Rob!

Rated 5 out of 5 stars

Great service!

Great service!

Super clear communication, quality product, and speedy turnaround - class!

14 February 2023
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review!

Rated 5 out of 5 stars

First class.

Top quality goods from a first class business, prompt delivery and well packaged.

13 February 2023
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for taking the time to write a review Michael, I really appreciate it.

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