Right Track Music  Reviews 

37
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have four children and all of them have learnt various instruments over the years to a high standard with various teachers at Right Track. The tuition has been exceptional. It is a very friendly and... See more

Rated 5 out of 5 stars

Superb service. Perfect product. Knowledgable and friendly staff. A nice chat resulted in them looking for a another piece of kit I’d been struggling to source (fingers crossed). Support this local bu... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Placed order Monday morning after very quick email responses from Chris Bailey. Guitar arrived Tuesday morning and was very well packaged. Guitar had been perfectly set up and plays... See more

Company replied

Rated 5 out of 5 stars

The charger was dispatched very promptly with good communication and well packed at a reasonable price. Couldn't have been better. Would definitely buy from this shop again.

Company replied

Company details

  1. Music Store

Information provided by various external sources

Right Track Music is an independent family run music retail shop based in Ashford Kent. We pride ourselves with the our high level of personal customer service. Hope to be able to help you out in the future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(37)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent guitar for a total beginner

Excellent guitar for a total beginner. Very good advice given and great communication. Very quick delivery time over a busy bank holiday. Thank you

15 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Enjoy the guitar Jane, many thanks for the review.

Rated 5 out of 5 stars

Digitech Pedal

Excellent communication and very quick delivery.
Thank you

13 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Many thanks Andy, enjoy the pedal.

Rated 5 out of 5 stars

Excellent all round service

Excellent all round service. Brilliant communication. Delivery on time even in this situation we are all living in.

11 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Enjoy the guitar, many thanks.

Rated 5 out of 5 stars

Great service

Chris was very helpful with immediate replies to any queries. 10 out of 10.

11 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Many thanks Paul.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Placed order Monday morning after very quick email responses from Chris Bailey. Guitar arrived Tuesday morning and was very well packaged. Guitar had been perfectly set up and plays like a dream

6 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Many thanks, glad your enjoying the guitar.

Rated 5 out of 5 stars

Pearl double drum pedal

I ordered a double drum pedal for my son. He loves the pedal. Chris at Right Track Music was very helpful and patient with my queries. Thank you so much for your fast and efficient service.

5 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Glad your son loves the pedal, thanks for your review.

Rated 5 out of 5 stars

Amazing service, great products!

Wouldn’t buy from anyone else!
I had some issues with another company (PMT) claiming they’d got the orange crush mini and they took my money and told me they didn’t have it, I called up right track music to see if they had one for me and they told me that due to the circumstances I had been in they would hold the product for me till the day after, they were so polite and the package was sent first class so as soon as I had payed so it came a couple of days after! Perfect service and super happy with my product!

5 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Thanks for the review Teegan, enjoy the amp.

Rated 5 out of 5 stars

Good experience

Ordered a Bass Drum Pedal Spring, delivery was very quick.

5 May 2020
Unprompted review
Right Track Music  logo

Reply from Right Track Music

Many thanks for your review.

Rated 5 out of 5 stars

Fantastic music tuition for all ages

I have four children and all of them have learnt various instruments over the years to a high standard with various teachers at Right Track. The tuition has been exceptional. It is a very friendly and welcoming place and definitely competitively priced. It is handy having the shop on site too, we have bought many instruments, books and equipment. There is always somebody there to speak to if you need any advice. Our music tuition has just finished after 9 years and I can honestly say I will miss my Thursday afternoons reading my book and waiting for them to finish. Happy memories.

20 August 2019
Unprompted review
Rated 5 out of 5 stars

I learnt guitar with Right Track for…

I learnt guitar with Right Track for years and have bought gear from there for years! Recently got an Orange Crush Pro 120 from there which I’m super happy with! Great independent shop, with great staff and top quality products

12 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look