I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service. Thank you on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolu... See more
Company replied
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all... See more
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Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next... See more
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Company details
Written by the company
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contact info
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, United Kingdom
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4.8
Excellent
11K reviews
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I was put onto Rift by a work colleague…
I was put onto Rift by a work colleague who has been using them for several years. I was claiming back over 4years so the process did take some time with mileage and food claims. The staff were very helpful and we got there in the end and I eventually got a refund.
Whilst nothing else changed on my anticipated salary for this year my tax code has and I find I’m going to be paying more tax! I’m beginning to wonder was it all worth it.
To cut a long story short Rift are good at what they do my tax issues are complex due to pensions so don’t let this review put you off using them for your refunds.
16 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Monty, We appreciate you sharing your experience and are glad to hear our team was helpful in securing your refund after a detailed four-year claim. We understand your concern regarding the change in your tax code and the impact on your current year's tax payments, especially given the complexities with pensions. It's understandable to question the overall benefit when facing such adjustments. We value your acknowledgment that we are effective in our work, and we appreciate you highlighting that your situation is unique due to pension factors. Your feedback is important to us. Kind Regards, Sinead
Best tax services!
This is the best agent for tax refunds. Their customer service is of great quality, and they have amazing staff. Their duty of care is unmatched! Here to stay!
16 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Koria, We are so delighted to hear that you had such a positive experience with our team! It's wonderful to know that our customer service and staff made such a great impression. We truly appreciate your kind words and look forward to continuing to assist you. Kind Regards, Sinead
Great service as always.
Great service as always.
Dennis was my handler great guy explained everything well and refund was done so fast.
16 July 2026
Unprompted review
Reply from RIFT Refunds
Hi David, We're delighted to hear that you experienced great service! It's wonderful to know that our team member explained everything well and that your refund was processed quickly. Kind Regards, Sinead
Fantastic service as always
Fantastic service as always, special thanks to Silviya Stefanova who handled my case.
See you again next year.
16 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Garry, We are so happy to hear you had such a fantastic experience with us! We truly appreciate your kind words and look forward to hearing from you again next year. Kind Regards, Sinead
Great service, slightly hefty fee
I had Sam O’Brien as my tax specialist and he was very helpful with talking me through the process and explaining the details.
The fee for the service can work out to be quite high sometimes with me only receiving £37 of a £139 refund but other than that, amazing service.
16 July 2026
Unprompted review
Reply from RIFT Refunds
Nathan,
We are so pleased to hear that our specialist provided such helpful service and explained the process clearly. We understand your concern regarding the fee relative to your refund amount. We always aim for transparency in our pricing. Kind Regards, Sinead
Been with rift for twenty years always…
Been with rift for twenty years always had great service
15 July 2026
Reply from RIFT Refunds
Hi John, We are so happy to hear that our service has been consistently great for you over two decades! We truly appreciate your loyalty. Kind Regards, Sinead
Good service
Good service. Once you submit your claim, they do all the work for you. I can recommend Rift without a doubt. Thank you muchly.
11 July 2026
Reply from RIFT Refunds
Hi, We are so pleased to hear that you had such a positive experience with our service. It's wonderful to know that we could handle everything for you once your claim was submitted, and we truly appreciate your recommendation. Kind Regards, Sinead
As always everything looked after by…
As always everything looked after by Rift. No complications just leave them to it.Give them your info. they require and bobs your uncle. Next thing you hear is what's the amount you are due and when it's been granted and sent to your bank. I will certainly use them again. Grief free
15 July 2026
Reply from RIFT Refunds
Hi Nigel, We're so happy to hear that we could make the process straightforward and stress free for you. We truly appreciate your kind words and are glad to know you'll be using our services again. Thank you for your positive feedback! Kind Regards, Sinead
Reply from RIFT Refunds
Hi Tabe, thanks for taking the time to leave a 5 star review and for your kind words, we really appreciate it. We hope you are enjoying your refund and look forward to assisting you with your next tax return and refund. Kind regards, Edward
Poor communication from my tax…
Poor communication from my tax specialist couldn’t understand her most of the time. Didn’t explain all the new tax law changes in any details felt like my refund was just rushed through. Not impressed that all
15 July 2026
Reply from RIFT Refunds
Hi Peter, we are sorry to hear that this years experience has not met the expectations you have come to expect over the many years you have used our services. We pride ourselves on our expertise and customer service and would like to understand your feedback further. Our Customer Care team will reach out to you to get further insight so that we can continue to improve. We do hope that you are enjoying your refund. Kind regards, Edward
Thanks to Nikki and tge team for once…
Thanks to Nikki and the team for once again making this process easy and painless.
My advice is use the app not the website as it crashes often.
14 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Marc, We're so glad to hear that our team made your experience easy! We appreciate your feedback regarding the website. Kind Regards, Sinead
Very happy with my tax specialist
Very happy with my tax specialist, Victor. Walked me through the process and explained everything to me in a way I easily understood. Answered all my questions. Over all very happy with the service provided.
14 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Mark, We're delighted to hear that our tax specialist provided such clear explanations and answered all your questions. It's wonderful to know you're very happy with the service! Kind Regards, Sinead
Absolute brilliant company to deal…
Absolute brilliant company to deal with, I’ve dealt with Bash from Rift these past couple of years. Very friendly and helpful and gets you the return we all deserve! Couldn’t recommend them more highly!!!
13 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Michael, We're so pleased to hear you've had such a positive experience with our team over the past couple of years. We appreciate your kind words and recommendation! Kind Regards, Sinead
Jaclyn was very knowledgeable and…
Jaclyn was very knowledgeable and efficient
13 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Mark, We are delighted to hear that you had such a positive experience with our team member. Your feedback is greatly appreciated. Kind Regards, Sinead
I don’t normally leave reviews but I…
I don’t normally leave reviews but I had to write one for the work Viktor and the company has done for my tax return!
Gone above and beyond! So from a bog standard working man you have my thanks
13 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Bill, We are so pleased to hear such wonderful feedback about the assistance you received with your tax return. It truly makes our day to know we exceeded your expectations and provided such a positive experience. Thank you for taking the time to share your appreciation. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Brett, We're happy to hear that your experience was quite easy. We appreciate your positive feedback. Kind Regards, Sinead
Slow to start but quick once advisor was appointed
The start of this years claim was very slow. Once this was picked up with an advisor it went quickly.
The advisor was in contact at each stage and kept me well informed
11 July 2026
Reply from RIFT Refunds
Hi Alexander, We appreciate your feedback and are glad to hear that our advisor was able to assist you efficiently once contacted. We understand that the initial delay was frustrating. Kind Regards, Sinead
Great customer service very helpful…
Great customer service very helpful from start to finish! Highly recommend 👍🏾
11 July 2026
Reply from RIFT Refunds
Hi, We are so happy to hear that you had such a positive experience with our customer service from beginning to end! Thank you for your high recommendation. Kind Regards, Sinead
Didn't get anywhere near what my mates…
Didn't get anywhere near what my mates at work got the last couple off claims ive done have been hassel. But i guess it is what it is
7 July 2026
Reply from RIFT Refunds
Hi Casean, Thank you for your review, we are sorry to hear that you did not receive as much money as your mates. I would advise to keep all receipts or bank statements going forward in order for us to claim the maximum amount of money for you. Kind Regards, Sinead
Reply from RIFT Refunds
Hi James, Thank you for your review! We are pleased to hear that you had no problems and found it easy. We look forward to speaking with you in the future. Kind Regards, Sinead
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