I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service. Thank you on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolu... See more
Company replied
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all... See more
Company replied
Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next... See more
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Company details
Written by the company
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contact info
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, United Kingdom
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4.8
Excellent
11K reviews
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Professional, thorough and helpful
The team at Rift are very professional, thorough and helpful. They have managed to sort out my claims since 2018.
7 August 2026
Reply from RIFT Refunds
Hi Gaurab, We're so pleased to hear that our team has been professional, thorough, and helpful in managing your claims since 2018. We appreciate your kind words! Kind Regards, Sinead
Great service
Every person i spoke to over the phone was always pleasant to talk to and friendly, they were insightful and answered every question i asked. James was super helpful and calculated my claim very quickly, only in a couple of days. I will be trying to refer anyone that’s eligible that i know !!
7 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Harry, We're so pleased to hear about your positive experience with our team! It's wonderful that our colleagues were pleasant, friendly, and insightful, and that your claim was processed quickly. We truly appreciate your kind words and your willingness to recommend us. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Layton, We're happy to hear that our service was good and fast for you. We appreciate your positive feedback! Kind Regards, Sinead
Very quick and great service 👍❗️
7 August 2026
Reply from RIFT Refunds
Hi Robertas, We're so pleased to hear that you experienced such quick and great service. Thank you for taking the time to share your positive feedback with us! Kind Regards, Sinead
Reply from RIFT Refunds
Hi Norbert, We're so pleased to hear that you found our team to be helpful, honest, and trustworthy. Thank you for sharing your positive experience with us. Kind Regards, Sinead
They were brilliant it was very easy…
They were brilliant it was very easy and quick process
7 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Rhys, We're so pleased to hear that you found the process very easy and quick. Thank you for sharing your positive experience with us! Kind Regards, Sinead
Sam made the process seamless
Sam made the process seamless, only took a few days too. Very happy overall
6 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Jack, We're so happy to hear that the process was seamless and efficient for you. We appreciate your positive feedback! Kind Regards, Sinead
Great service and very easy to…
Great service and very easy to communicate through email and over the phone. Mac was amazing through the whole process and sped things up a lot and made sure I got the most I could for my refund credit to him top customer service
6 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Luke, We are so pleased to hear that our service was great and that communication was easy through email and over the phone. It's wonderful that our team member was amazing and helped speed things up, ensuring you received the most for your refund. Thank you for your kind words about our top customer service! Kind Regards, Sinead
Really helpful every step of the way…
Really helpful every step of the way walked through all the steps explained everything clearly would really recommend thanks
5 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Ryan, We're so happy to hear we could assist you every step of the way and clearly explain everything. We truly appreciate your recommendation! Kind Regards, Sinead
Mak ilic
Mak , was very helpful and clear on how everything works and was very quick at everything so I would highly recommend him and the company
5 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Macaulay, We're so pleased to hear that our team member was very helpful and clear, and that everything was handled quickly. We appreciate your high recommendation! Kind Regards, Sinead
First class service
I have used Rift for numerous years and they have always managed to get my tax refunds and complete my tax returns. Easy and friendly to deal with. First class service.
31 July 2026
Unprompted review
Reply from RIFT Refunds
Hi, We're so pleased to hear you've been a long-time client and that we've consistently provided excellent service in managing your tax refunds and returns. Thank you for your kind words! Kind Regards, Sinead
Great service!
Great service!! Jaclyn was very helpful and patient with all the questions I had, great customer service skills, thank you!!!
5 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Nico, We're delighted to hear that you received great service and that our team member was very helpful and patient with all your questions. We appreciate your positive feedback on our customer service skills! Kind Regards, Sinead
Reply from RIFT Refunds
Hi Karl, Thank you for your review. We are glad to hear that you was provided with a fast service. We look forward to assisting you in the future. Kind Regards, Sinead
Tax refund
Great fast process no messing around great service all around, can’t thank the rift teams enough.
1 August 2026
Reply from RIFT Refunds
Hi Ian, We're so glad to hear you had such a positive and efficient experience with our team. We truly appreciate your kind words! Kind Regards, Sinead
HMRC TAX REFUND
Swift, knowledgeable, friendly, courteous and patient in answering my questions.
31 July 2026
Reply from RIFT Refunds
Hi Godfrey, We're delighted to hear that you found our team to be efficient, knowledgeable, and helpful in answering your questions. Thank you for your wonderful feedback! Kind Regards, Sinead
Mak llic was very helpful and explained…
Mak llic was very helpful and explained everything perfectly. Definitely the easiest and best agent ive had to deal with when sorting out my tax return!
Ill be recommending my colleges to use RIFT.
4 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Jay, We're so pleased to hear about your positive experience and that everything was explained perfectly. It's wonderful to know we made sorting out your tax return easy and that you'll be recommending our services! Kind Regards, Sinead
Reply from RIFT Refunds
Hi, We are so pleased to hear that your refund was processed efficiently. We appreciate you sharing your positive experience with us. Kind Regards, Sinead
Process was really easy and shocked how much they got back for me.
The whole process was really easy and I have no idea why I have not done this before. Thomas and the team were super helpful and assisted whenever I needed. I will definitely be referring to everyone I work with.
3 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Tim, We're so happy to hear that the process was easy and that you found our team helpful. We truly appreciate your kind words and your willingness to refer us. Kind Regards, Sinead
Great company and easy to deal with
Great company and easy to deal with. Everyone I’ve spoken to has been really friendly. Saves a lot of hassle. Quids in👍🏻
3 August 2026
Unprompted review
Reply from RIFT Refunds
Hi James, We're so pleased to hear you found our company great and easy to deal with. It's wonderful to know our team's friendly approach saved you a lot of hassle! Kind Regards, Sinead
Refunded with minimal effort on my part.
My Personal Tax Specialist Nikki was a great help guiding me through this process, with most interaction done easily through the app.
3 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Stephen, We are so glad to hear that your tax specialist provided such great assistance and guidance throughout the process. It's wonderful that the app made interactions easy for you. Kind Regards, Sinead
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