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Ridge & River Reviews 484

•
TrustScore 5 out of 5

4.9

Outdoor Clothing and Equipment Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the quality and variety of items available, especially hats. Many people appreciate the competitive pricing and the ease of the ordering process. Reviewers frequently mention the fast and efficient delivery service, noting that orders often arrive quickly and in perfect condition. However, some customers experienced initial issues with incorrect orders or slower-than-expected delivery, though these were often resolved. A few people also noted that product dimensions were not always provided, leading to items being smaller than anticipated.

What people talk about most

Product

Consumers express high satisfaction with the products, particularly hats, praising their quality, fit, and... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Order

Reviewers highlight positive aspects of the ordering process, consistently praising the quick turnaround... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight that they found great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ridge and River company on my 1st order of a Gregory Nano 3L waist pack sent me a mini waist pack in error. After I submitted a photo the staff member verified the mistake and said he would send corr... See more

Rated 5 out of 5 stars

As a small business making custom leather patches and leather patch hats Ridge & River has been amazing. Their prices are great, shipping is fast, and customer support is excellent. We couldnt do it w... See more

Rated 5 out of 5 stars

I ordered a pair of new Leki ski poles. The ordering process was easy and they arrived in excellent shape in a timely fashion. I received 10% off because it was my first purchase, which I could have... See more

Rated 5 out of 5 stars

Richardson hats are really great. I was given one for a promotion once and since then tracked down some place that sold the brand. They are extremely lightweight and have a low profile shape.... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Canoe and Kayak Store
  4. Ski Repair Service
  5. Ski Shop
  6. Snowboard Shop

Written by the company

A curated selection of outdoor gear and clothing from small upcoming brands to the big brands you know and love in the heart of downtown Toledo! Offering a full product line in the follow categories: - Camping - Hiking - Paddle (Kayak & Standup Paddleboards) - Ski - Snowboard We also offer ski and snowboard tuning and maintenance in the winter and bicycle service in the summer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

484 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Best snapbacks period

Great fitting hats. Purchased several and will be purchasing more. Best snapbacks in the game. Fast shipping and excellent packaging. Hats arrived mint!

13 September 2025
Unprompted review
Rated 1 out of 5 stars

They do not stand behind their products…

They do not stand behind their products and do not care about their customer. Really bad business practice. The person who replied to me in their customer service dept shame on you.

10 September 2025
Unprompted review
Ridge & River logo

Reply from Ridge & River

Customer damaged product by their own means and expected us to replace it. Unfortunately we do replace products that are damaged intentionally by customers.

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