The app let me download it put all my information and payment information, all to reject even giving me a ride when I tried to book. Instead of giving me the ride that I paid for, they gave me a bus r... See more
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The way Via does surge pricing, it's almost as bad as Uber and Lyft, but it can't even drop me off at my door. It doesn't offer ANY discounts, or special deals. I've noticed that often the single ri... See more
A mostly good experience, however the quality of drivers ranges greatly. In many cases, the drivers appear inexperienced/fearful of driving in NYC, and actually drive too slowly/stop at green light... See more
VIA sucks at every level and aspect of service. The only redeeming feature is its affordablity. Billing: VIA's ride bill and Tip bill have different, non-standard formats and outputs. W... See more
Company details
Information provided by various external sources
Via is re-engineering public transit, from a regulated system of rigid routes and schedules to a fully dynamic, on-demand network. Via's mobile app connects multiple passengers who are headed the same way, allowing riders to seamlessly share a premium vehicle. First launched in New York City in September 2013, the Via platform operates in the United States and in Europe through its joint venture with Mercedes-Benz Vans, ViaVan. Via's technology is also deployed worldwide through dozens of partner projects with public transportation agencies, private transit operators, taxi fleets, private companies, and universities, seamlessly integrating with public transit infrastructure to power cutting-edge on-demand mobility.
Contact info
United States
- support@ridewithvia.com
- ridewithvia.com
2.1
Poor
452 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The price was better than the other…
The price was better than the other company in the city.
31 July 2019
Unprompted review
Yay VIA!
I always have a great experience with VIA!
Love the prices from downtown Manhattan to Brooklyn! Drivers are lovely most of the time. Keep up the good work!
31 July 2019
Unprompted review
best ride prices around but drivers often don't pick up phone calls:(
best ride prices around but i wish ALL drivers would call back or answer their phones if there are pick up problems. :(
31 July 2019
Unprompted review
Most of the time ride is good
Most of the time ride is good. Except my last ride was 👎
31 July 2019
Unprompted review
Just started using Via a few weeks ago
Just started using Via a few weeks ago. I have been mostly using their pool service. Overall it has been really good to use! Sometimes the pickup and drop off points do not make sense though.
31 July 2019
Unprompted review
I cannot use the app
I cannot use the app. The customer service is terrible and not helpful.
31 July 2019
Unprompted review
Great service.
My biggest criticisms of Via for shared rides:
(1) the app will indicate a drop off location a block or more away from my destination when the driver is actually going in that direction or actually passing my destination but the app will leave me further away when there is an opportunity for the driver to leave me closer (i.e., I had a driver leave me on the corner of my destination, which is a long City block, when the driver was driving past my destination); and
(2) Via will fill personal vehicles to capacity (with riders) even when the capacity of certain vehicles make for a very uncomfortable ride.
31 July 2019
Unprompted review
It made travelling around NYC cheaper…
It made travelling around NYC cheaper and easier.
31 July 2019
Unprompted review
not good for recognizing the exact…
Does not always recognize the exact current address, or changes the address to a different one. Otherwise, a very good and affordable option
31 July 2019
Unprompted review
Sometimes I'd have to wait long
Sometimes I'd have to wait long, but comparable to other car services it is still cheaper so waiting isn't a big deal
31 July 2019
Unprompted review
Always had excellent rides on Via
31 July 2019
Unprompted review
Best in NYC
In my experiences, best prices, routes, and wait times in NYC.
31 July 2019
Unprompted review
I always try Via before trying Lyft or…
I always try Via before trying Lyft or Uber. There prices are the best and if I'm going within Manhattan. I also use to go to LaGuardia. Not as many vehicles on the road as with Lyft or Uber but it has rarely been a problem. Surprised more people in NY aren't using it. Had very few problems with them considering I use it so much.
31 July 2019
Unprompted review
Great company
31 July 2019
Unprompted review
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