Do not trust this company
The Samsung laptop (TID 393957885) was guaranteed to be completely refurbished and I chose to pay extra for the higher quality. Artech was the supplier.
The laptop arrived in quick time but did not work. Getting a quick response was not easy so I took it to my local computer repair shop who confirmed the laptop had not been prepared for use. He provided a technical description of what was needed to get the laptop working and I sent this as evidence to the company asking for some compensation for the euro60 that it cost me to get it working. After about 6 weeks and frequent messaging, I finally have been advised that no refund or compensation is forthcoming because the laptop was not returned. I can only suggest do not trust this company.

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