Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
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ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
Company replied
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
Company replied
People also looked at
Highly recommended!
Product is easy to use and as described.
For those that are concerned about monitoring their health on a monthly basis I believethis is a great product.
29 December 2025
Unprompted review
Reply from ribboncheckup.com
Hi Rino,
Thank you so much for your kind feedback! We’re glad to hear you found the product easy to use and true to its description. Helping customers confidently monitor their health on a regular basis is exactly what Ribbon is designed for. We truly appreciate your recommendation and support!
Warm regards,
Michelle
Wonderful Insight and Confidence
While I don’t have any chronic health issues (yet) and exercise regularly, I love having the ability through Rula to monitor how my body is functioning in the background. It brings me an added level of comfort and control in my effort to stay healthy and/or address physical health concerns before they develop into something that is unmanageable.
20 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Duane,
Thank you for sharing your experience! We love hearing how Ribbon gives you added comfort and control when it comes to staying proactive about your health. Monitoring trends early—even before symptoms appear—is exactly what our platform is designed to support. We truly appreciate your thoughtful feedback and are glad to be part of your wellness routine.
Warm regards,
Michelle
Highly recommended!
the instructions are clear and easy to follow. the experience overall is simple and one of the best things is that near instantaneous results you get right from the app! It's very nice to be able to get health updates on some basic metrics on a regular visit without having to visit a doctor and wait for the results. highly recommended!
16 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Darren,
Thank you so much for your wonderful feedback! We’re glad to hear the instructions were clear and that you found the testing process simple and convenient. Getting near-instant results through the app is exactly what we aim for — making it easy to stay informed about your health without the wait or a doctor’s visit. We truly appreciate your recommendation and are grateful to have you as part of the Ribbon community!
Warm regards,
Michelle
Two weeks to get the kit and a monthly subscription
Ordered the kit which took a couple weeks to arrive - ordered on 12/20, shipped on 12/30, and received on 1/2. I could attribute this to the holidays. The kit is well produced. I took a first test which was easy to use. It showed some potentially elevated results in a couple areas, so I went the doctor who did a blood test and confirmed that while some tests might be elevated, that I didn't need to worry. The main reason for the review is the surprise $19.99 monthly charge for the web app which I missed. Not thrilled about that at all - now I have to figure out how to cancel that.
1 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Dan,
Thanks for sharing your experience. We’re glad to hear the kit was easy to use and that you were able to follow up with your doctor for peace of mind. We sincerely apologize that the $19.99 monthly web app fee was not clear at checkout and understand how frustrating that can be. The subscription supports features like result scanning, interpretation, and secure storage, but we recognize this may have been overlooked and we’re working to improve clarity. Please provide your order information so we can check your account and assist you further, we will reach out via email.
Warm regards,
Michelle
I ordered Ribbon check not realizing it…
I ordered Ribbon check not realizing it had two plans . Since I didn’t need the daily test I wasn’t aware of the monthly app fee. I went through the web site and a helpful lady named Jenny brought me down to a more suitable app plan. Very quickly my situation was corrected . They have good Customer Service
21 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Chris,
Thank you for sharing your experience with Ribbon Check! We’re glad Jenny was able to quickly help adjust your plan to something that better fits your needs. We understand how confusing plan options can be, and we truly appreciate you reaching out so we could make it right. It’s great to hear our customer service team took good care of you—thanks again for your feedback and for being part of the Ribbon community!
Warm regards,
Michelle
The process was simple
The process was simple, getting the results was quick and easy, the online help was available if needed.
14 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Bill,
Thank you for your feedback! We’re happy to hear that the process was simple, the results were quick and easy to access, and that our online support was available when needed. We’re always here to help if you have any questions. Thanks for choosing Ribbon!
Warm regards.
Michelle
I totally misunderstood the ordering…
I totally misunderstood the ordering process. Patrick Walton, Customer Support Specialist answered my question almost immediately. I haven't received my product yet, but with outstanding customer service, I have no doubt the product is just what I want.
19 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Christine,
Thank you so much for sharing your experience! We truly appreciate your kind words about Patrick and our customer support team. We understand that the ordering process can sometimes be confusing, and we’re glad Patrick was able to assist you quickly and clearly. We’re confident you’ll have a great experience with the Ribbon kit once it arrives, and we’re always here if you need any help along the way. Welcome to the Ribbon Checkup community!
Warm regards,
Michelle
I haven’t received my kits yet, but customer service was excellent!
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their monthly Gold Level plan but had issues trying to upgrade to the annual plan (price doubled from $99 to $199. Patrick was able to change the plan to the $99, and was very knowledgeable with some other questions I had. As far as customer service is concerned, definitely feel the support is there when needed.
20 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi George,
Thank you for taking the time to share your experience! We’re really glad to hear that Patrick was able to step in, resolve the subscription issue, and answer your questions clearly. We know subscription details can sometimes be confusing, and we appreciate you highlighting the importance of double-checking plan options. Providing knowledgeable and reliable support is a top priority for us, and it’s great to hear you felt supported. We look forward to you receiving your kits soon and appreciate you being part of the Ribbon Checkup community!
Warm regards,
Michelle
Janine from customer service jumped on…
Janine from customer service jumped on my request without delay. I appreciate when someone take care of me and appreciate us as being a customer. Great Job Janine!!!
Maurice
16 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Maurice,
Thank you so much for your kind words! We’re thrilled to hear that Janine was able to assist you quickly and make you feel valued as a customer. Providing attentive and caring support is very important to us, and we’ll be sure to share your feedback with her. We truly appreciate you being part of the Ribbon Checkup community!
Warm regards,
Michelle
Opaque, sneaky pricing...
I had good customer service with Ribbon. But, the reason I called is because I was being charged $19.99 a month and I hadn't even used the product. This seems to be a substantial complaint within the reviews from users. One person said, "I rate them at four stars because they automatically sign you up for $20/month subscription fee. This is a shady practice because this charge was never noted in the check-out practice. Personally, I think they should bake in the cost to test into the cost of each strip rather than charge a monthly fee." Well, I totally and completely agree. It feels like opaque, sneaky pricing. As I said, Customer Service helped me to "downgrade" my subscription. But it should not have happened in the first place.
18 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Dondi,
Thank you for sharing your feedback. We’re glad to hear our customer service team was able to help, even if the outcome wasn’t exactly what you had hoped for—we understand that even a little help can still make a difference. We sincerely apologize for the frustration caused by the $19.99 monthly subscription and how unclear it may have felt at checkout. We recognize that this has been a common concern among customers, and we are actively working to improve transparency around this. The subscription supports the web app features such as result scanning, interpretation, and secure storage, but we understand this may have been overlooked. We truly appreciate you taking the time to share your experience, as it helps us improve both our communication and service moving forward.
Warm regards,
Michelle
Took the first test strip it worked…
Took the first test strip it worked fine want to take a second one about six weeks later and the camera would not recognize the strip
Back-and-forth with Customer Service
To find out that I was subscribed, which I had no idea that I was
It still would not recognize the strip
Could not return because it was after the 30 days
They refunded the subscription which I had no idea is part of
But now I’m stuck with a whole bunch of useless strips
Stay away waste of time and money
As you well know you can not get a result with out a subscription
So using the app what would that do ..
17 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
We’re very sorry for the frustration you experienced with your test strips and the subscription. We’d like to check your account and reach out to you directly via email to make sure this is resolved. Could you please provide your account details so we can do that?
In the meantime, you may also try using the Ribbon web app here: https://app.ribboncheckup.com/
. Kindly let us know if this works for you. If not, we’ll be happy to assist you further.
Thank you for giving us the opportunity to make this right.
Kind regards,
Michelle
I like the kit
I like the kit, it's very well put together which makes testing easy.
The app on your phone is simple as snapping a quick photo, and the app does the rest. There is some reassurance in seeing what's going on in your body via way of your urine samples.
1 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Rhett,
Thank you for sharing your experience! We’re glad to hear you found the kit well designed and the testing process easy. It’s great that the app made capturing and interpreting results as simple as snapping a photo, and that the insights provided reassurance about your health. We truly appreciate your support and trust in Ribbon Checkup!
Warm regards,
Michelle
You must keep paying a subscription to be able to scan the tests that you already purchased!
I purchaed 12 12 test kit for $79.99 in November and used one of them. I was planning to use a test every couple months. I did not notice that hey charged me $20 in December. I just noticed they charged me $20 in January, and promptly cancelled it. Turns out that voids the 11 tests that I already bought, as you have to have an active subscription in order to scan your tests! What a SCAM. Do not purchase from Ribbon. So basically I spent $120 to take 1 test...
18 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Brad,
We’re very sorry for the frustration this has caused and understand how this could be concerning. The $19.99/month subscription provides access to the Ribbon web app, which allows you to scan and interpret your test results, securely store your results in a private account, share PDFs with your doctor or family members with one click, and have unlimited consultations to discuss your results.
We understand that the way this may have been presented at checkout could have been overlooked, and we sincerely apologize. We’ll reach out directly to review your account and help ensure everything is properly addressed.
Kind regards,
Michelle
Not a scam but very shady, sneaky
Most companies know that the average consumer rarely if ever read the "Terms and Conditions" at least not in any great detail and this is where I guess the "subscription" clause is thrown in. I had absolutely no idea that I signed up to pay $19.95 a month AFTER already paying $60 for the "Kit"..ok that was on me for not being diligent..I immediately cancelled, once I discovered the subscription. What really angered me was that if you cancel you also immediately lose any access to scanning any future tests even though you've made that first payment..!! Why not just allow access until that month is complete..???
18 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Kevin,
We’re very sorry for the frustration this has caused. We understand this subscription information may have been overlooked during checkout, and we sincerely apologize for that.
For clarity, the $19.99/month subscription covers:
Scanning and results interpretation
Secure, private results storage
One-click PDF sharing with your doctor or family
Unlimited consultations to discuss your results
We’ll be reaching out directly to review your account and make sure everything is properly handled. Thank you for bringing this to our attention.
Warm regards,
Michelle
Very easy to do
Very easy to do. It put my mind at rest that I am Okay.
Easy to check myself every month.
22 April 2025
Unprompted review
Reply from ribboncheckup.com
Hi Mal,
Thank you for sharing your experience! We’re glad to hear the test was easy to use and that it gave you peace of mind. Being able to check in on your health each month is exactly what Ribbon is designed for. We truly appreciate your support!
Warm regards,
Michelle
Staying on top of it.
Month 3 of using The Ribbon test to checkup on my health. The test provides positive and negative results. Love finding that the positive categories are continuing. Knowing that there is room for improvement in my health, The Ribbon identifies the negative results that need addressing. And I perform the test at home. ... no lab appointments.
16 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Katherine,
Thank you for sharing your experience! We’re thrilled to hear that after three months, Ribbon has helped you track your health and identify both areas of strength and those needing attention. Being able to do this conveniently at home without lab appointments is exactly what Ribbon is designed for. We truly appreciate your trust and dedication to proactive health monitoring!
Warm regards,
Michelle
Highly recommend this product
This is a great product, super easy to use, valuable and actionable information! Also, customer service is super fast and helpful!
17 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Robert,
Thank you for sharing your experience! We’re thrilled to hear you found Ribbon easy to use and that the information was valuable and actionable. It’s also wonderful to know our customer service was able to provide fast and helpful support. We truly appreciate your trust and support!
Warm regards,
Michelle
Total scam You get charged for a membership before…
You get charged for a membership before you even receive your product. Plus you are unable to get results unless you carry a membership. Scam. RUN don't want. Oh yeah money back guarantee you pay for shipping. No phone # available to call. Bad business
16 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Elouise,
We’re very sorry for the frustration this has caused. The $19.99/month subscription is for accessing the app, including:
Scanning and results interpretation
Secure, private results storage
One-click PDF sharing for your doctor or family
Unlimited consultations to discuss your results
We understand this may not have been clear at checkout and apologize if it was overlooked. We’d like to review your account and reach out directly to make this right—please provide your order details so we can assist you.
Warm regards,
Michelle
Proactive with your health!
The product is very easy and quick to use. Your results are available in minutes! Ribbon allows you to be proactive with your health!
14 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Rich,
Thank you for your feedback! We’re glad to hear you found Ribbon easy and quick to use, and that the fast results help you stay proactive with your health. We truly appreciate your support!
Warm regards,
Michelle
Unbelievably Easy to do!
Unbelievably Easy to do!! I have told several friends about these test strips already. Looking fwd to more tests in my future! Thanks for making such a great product!
7 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jamie,
Thank you so much for your kind words! We’re thrilled to hear you found the test unbelievably easy to use and that you’re already sharing it with friends. We love that you’re looking forward to using it again, and we truly appreciate your support. Thanks for being part of the Ribbon community!
Warm regards,
Michelle
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