Ria Health Reviews 

83
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff and medical team for providing professional support, personalized care, and helpful guidance throughout their recovery journey. People also appreciate the effective coaching sessions and accessible medications that successfully help them manage cravings and make a positive lifestyle change. However, some people mentioned that certain coaching sessions lacked proper structure, felt a bit impersonal, or did not meet their personal expectations. Some reviewers were not happy with communication issues, noting delayed responses or administrative challenges when trying to arrange their scheduled appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting wonderful doctors, counselors, and supportive... See more

Service

Reviewers have mixed feelings about the service, with some praising the compassionate coaching and... See more

Product

Clients share positive opinions on product, highlighting how the program and medication have helped them... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

Customers had ambiguous experiences with user experience, reflecting varied opinions on coaching and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The medication has been helpful. The coaching sessions have not. There is not really any opportunity for a personal connection and the directives are the same each time. It is not a good use of my tim... See more

Rated 3 out of 5 stars

Got me started right away. Took a few days to get coach. Another few for meds... its been helpful but worth what I paid out of pocket since not covered under insurance... no, coaching is just like tal... See more

Rated 3 out of 5 stars

They will harass you about setting up appointments. They will want you to schedule appointments frequently. If you schedule your appointments 1 month apart you will receive tons of phone calls and me... See more

Company replied

Rated 5 out of 5 stars

Ria has an excellent setup to help address your personal health in a tailored and effective way. The providers and coaches take time to listen, understand how they can help, and set you up for long-te... See more


Company details

  1. Alcoholism Treatment Program

Written by the company

Ria Health is an Online Alcohol Use Disorder treatment program designed to help individuals cut back or quit drinking all from the comfort and privacy of their home. We use technology, medication for alcoholism, and online coaching to provide expert care and support.


Contact info

4.0

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(83)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Ria!

My recovery started with 80 days of rehab followed by over two years with Ria. My goal was to completely stop drinking and soon I will be three years sober.

Ria provided the coaching, medication, and support that I needed and it was all covered by my insurance.

I’m still on my recovery journey but I feel better, my doctor is thrilled how my body has healed and my marriage is on solid ground again.

My life is SO much better and Ria contributed to my ongoing success.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Ria Health

The experience with Ria Health has been great so far. The teamwork with the coach Michael Grof and the medical professional, Guylaine Dunac is unique and has been working well for me personally. I have tried other routes to control my drinking, but this has proven the most effective. Thank you!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

RIA changed my life

RIA changed my life, it was a fantastic program. I had a lot of doubts because drinking was involved in my life but genuinely this program will help you change. The coaching and medication approach is fantastic. It opens your eyes and I would recommend it to anyone who wants to reduce their drinking.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

The Coaching Element of Ria Health

The coaching element of Ria Health makes the entire program worth it for me. My coach -Bobby Uppal- is kind and considerate while helping me to set realistic and measuable goals for my treatment. I strongly recommend him to anyone in the program (especially to new enrollees).

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I would highly recommend this program to anyone wanting to re-adjust their drinking habits. Been in it 6 months and I’m very happy I did it. Lots of positive support. Moderation was my goal but they also support abstinence. Some programs are filled with rooms of sad people, where if you mess up, you’re a failure and start over. This is not that. I had online group sessions, a 1:1 coach, nurse, and MD. The staff are very nice. They also helped me find trauma therapy immediately. I’m now completing both. Medication can be extended long term or as needed or none. I plan to keep some around as-needed. Naltrexone really helped me but ya gotta want to do it and commit. The 2x daily breathalyzer graph has been motivating for me. Start it now before you make a regrettable mistake like I did.

2 January 2026
Unprompted review
Ria Health logo

Reply from Ria Health

Thank you for sharing this — and congratulations on six months. You did the work, and it shows. We love that you called out the moderation option, that flexibility matters, and so does meeting people where they are. Wishing you continued success on your terms.

Best!
The Ria Team

Rated 5 out of 5 stars

Good program for sustained goal achievement

I appreciate the focused guidance on addressing the issues surrounding my substance abuse. Having the prescribed medication was great to create the initial breakthrough and allow a change in lifestyle over time. Michael was helpful in assisting me in changing goals for myself and helping me develop tools and strategies to combat falling back into old habits and behaviors.

20 May 2026
Unprompted review
Ria Health logo

Reply from Ria Health

Thank you for this — we're so glad the program gave you a real path forward. That combination of medication and coaching is exactly how it's meant to work, and it sounds like Michael made a genuine difference. Wishing you all the best as you keep building on the progress you've made.

Cheers!
The Ria Team

Rated 5 out of 5 stars

Excellent experience

This has been an excellent experience for these past 11 months. The multifaceted approach with Coach,Physician and monitoring is truly the right plan for me. Great people with talent and a meaningful approach to the client.

31 May 2026
Unprompted review
Ria Health logo

Reply from Ria Health

Eleven months — that's wonderful. Thank you for trusting us with your care. We're glad the team approach has felt like the right fit, and we'll pass your kind words along to everyone involved. Wishing you continued success ahead.

Cheers!
The Ria Team

Rated 5 out of 5 stars

Pause Button vs Easy Button

It has been important to me to hit the Pause Button and take some time to work on myself. The Pause Button is different from the Easy Button. Making a change in my life isn't easy, but it's okay to pause, take a deep breath and go to work on my mind, body, and spirit.

I give Ria a lot of credit for helping make that possible. Coach Bobby has been a vital resource, terrific coach, and life guide. His gift is appreciated.

26 May 2026
Unprompted review
Ria Health logo

Reply from Ria Health

Real change takes courage, and we're honored to be part of your journey. We'll make sure Bobby sees this. Thank you for sharing.

Best!
The Ria Team

Rated 3 out of 5 stars

So many phone calls

They will harass you about setting up appointments. They will want you to schedule appointments frequently. If you schedule your appointments 1 month apart you will receive tons of phone calls and messages.
The coaching sessions are weird. You are better off with an actual therapist.

26 May 2026
Unprompted review
Ria Health logo

Reply from Ria Health

We're sorry to hear your experience didn't meet your expectations. This isn't the experience we want for anyone and we'd genuinely like to learn more. Please reach out to us directly at care@riahealth.com so we can make it right.

Rated 5 out of 5 stars

Ria is the best choice I made after…

Ria is the best choice I made after deciding to get help with my alcohol consumption. They give you sessions where you can learn, workbooks to utilize, group sessions, health check-ins, and coaching. Changing would have been hard by myself but the education, knowledge, tips, and support that Ria gave me was all that I needed.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

RIA worked for me!

I’ve been in the RIA program for almost 7 months now and have remained sober the entire time. I truly can’t say enough positive things about the program, especially my coach, Michelle S. She has been such a blessing throughout this journey.

Every time we meet, I feel genuinely cared for, heard, and supported. Michelle truly listens, takes an interest in what I have to say, and always encourages and cheers me on. Because of her guidance and support, I’ve learned so much about my relationship with drinking and about myself as a person.

I’m incredibly grateful to have had Michelle by my side during this journey, and I highly recommend both her and the RIA program to anyone looking for support and lasting change with their relationship with alcohol.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Such a great program

Such a great program. Cannot say enough about how helpful this was and the support I received from my coach, Sean. Highly recommend!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Daniel Marsden as my coach. He supported me throughout my journey and was incredibly kind.

Customer services was always great, and my medical appointments were great as well.

Overall, I would recommend this program.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

This program changed my life

This program changed my life. I was one that was not addicted to alcohol but tended to overdue it causing endless anxiety and panic attacks in the days that followed. Sean and I hit it off from the beginning. He spoke about his issues versus mine. Medication was available and I always had it on hand but actually never started or needed it. The doctors nor Sean never pushed me to take anything unless I felt it was needed.

The doctors and Sean have been amazing and it made me realize that alcohol was the root of my anxiety. I encourage anyone that is struggling to at least speak to the program and see how it can change your life with just having support and someone to hold you accountable weekly.

Good luck and thank you!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Takes time but works

This program got my alcohol use disorder totally controlled. If you follow the method and give yourself months to years.....you should succeed.

5 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look