Rhino Billiards Reviews 

470
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly impressed with the product quality and performance, finding the cues and shafts well-made and effective, often comparing them favorably to pricier brands. Many highlight the excellent value, noting top-tier quality and performance at a significantly lower price. Customer service is consistently praised for being responsive, helpful, and professional, often resolving issues promptly, and delivery is generally fast and efficient. However, some customers also noted issues with product durability, such as tips detaching, shafts breaking or warping, or other manufacturing flaws. A few people felt that customer service could be inconsistent, citing difficulties with responses, receiving incorrect items, or needing multiple follow-ups. Additionally, some reviewers mentioned challenges with product compatibility, where shafts did not fit their existing cues or joints became loose.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, feel, and performance of... See more

Quality

People report positive experiences with quality, noting that items arrive quickly and are well-crafted, with... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the responsiveness,... See more

Price

Users describe positive interactions with price, frequently highlighting the great value and affordability of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more

Rated 5 out of 5 stars

I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more


Company details

  1. Billiards Supply Store

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

470 reviews

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4.6

All reviews

(470)

190 reviews in the last 12 months

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Rated 4 out of 5 stars

Well

Well, I ordered the rhino must 30 had it approximately 18 days and the tip popped off. Contacted rhino they give me a $60 off in-store purchase after I got the tip fixed and sent them the receipt of what it cost so then I ordered the rhino. carbon fiber single shaft with a crystal tip and they’re both really good shafts. Customer service is great.

26 January 2026
Rated 2 out of 5 stars

Warped

Bought my cue in December 2025 after 3 weeks the cue was already warped, wrote an email and to change the cue they asked me to pay 30usd for the shipping after that I already paid 700$ for the cue. I am so disappointed they just gave me a coupon.

28 January 2026
Rated 5 out of 5 stars

Very Pleased

I had a couple questions an the response from Rhino was immediate. The pool cue is gorgeous and plays great !!!

26 January 2026
Rated 5 out of 5 stars

Great comeback cue!

I had a long break in playing on leagues. When I first started seriously everyone had wood cues and now everyone is mostly using a carbon fiber cue. I wanted to get a new cue but don't have the funds for a Predator or other high end makers. I had never heard of Rhino before but as I saw their cues and the sales the price and reviews seemed great. I purchased a Nebula 2 with no real knowledge of how it may perform. I was surprised and overjoyed with the cue. It is solid, I love the time crystal tip, and it has options for different shafts that I've never had before. I did have to get used to dropping shaft size from 13 mm to 12.5 but it has helped me take my game up for sure. I would recommend Rhino to anyone who wants a great cue for a good price. I'll definitely be getting a jump and break in the future to .ake it a set.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Rhino products review

First of all.. lets talk about price for carbon fiber. Its amazing that for this price we can get such good quality. Deflection is not that high, overall feel with the grip is amazing, cue is straight. Also the glove fits pretty well it holds really tight and feels amazing.

19 January 2026
Unprompted review
Rated 3 out of 5 stars

Ordered through Amazon but still came…

Ordered through Amazon but still came from you. Ordered Nov 27 2025 got it Dec 29 3”2025. Box was not shipped a protective box and just came in the cue box which was heavily damaged. Luckily the was not and I say luckily. It was a birthday present for my son.

29 December 2025
Unprompted review
Rhino Billiards logo

Reply from Rhino Billiards

Hello Larry,

Hi there, thank you for taking the time to share your feedback.

We’d like to kindly clarify that all orders that were placed on Amazon was fulfilled and shipped by Amazon, not directly by us. For items fulfilled by Amazon (FBA), Amazon handles the packaging, shipping, and delivery process from their fulfillment warehouse to the customer.

That said, we’re truly sorry to hear that the outer box arrived damaged. We’re very glad to know the cue itself was not affected—especially since it was a birthday gift for your son—but we completely understand how disappointing this experience must have been.

If you need any help from our side or additional product support, we’re always happy to assist.

Thank you again for your understanding and for choosing our product.

RHINO Customer Support.

Rated 5 out of 5 stars

Overall Im completely satisfied with…

Overall Im completely satisfied with your products. I started to use a Retro and the feel has helped me tune my game %100. the tip did come off after a year, it just fell off while I was practicing on my tabel at home. I should have had it replaced with the same tip. To make a long story short I bought a replacement shaft and YOUR tips just in case there is a problem again and have been shooting great. Send me some stickers!!!!

29 December 2025
Rated 5 out of 5 stars

My latest purchase - Rhino Black Jump Cue

My latest purchase, the Rhino Black Jump Cue, exceeds my expectations. It already has made me a better jumper and will allow me to get even better with more time and practice with it. The first day I had it, I had a local tournament that night and several better players tried it. They commented that it jumped at least as good as their jump cues that cost twice what this one cost me.

26 December 2025
Rated 3 out of 5 stars

Snapped in half after 3 months of use

They were nice enough to let me exchange the shaft after it chipped within the first week of arrival. Unfortunately, I’ve only had the replacement for 3 months and it snapped in half last night. Apparently the shafts are filled with styrofoam. I thought this was a good investment but apparently I was wrong.

8 January 2026
Unprompted review
Rhino Billiards logo

Reply from Rhino Billiards

Hello Allegra,

We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Our carbon shafts are engineered with a reinforced composite structure designed to handle normal playing conditions. Under regular use, a shaft should not snap in half, which is why we’d like to review this case more closely.

The internal core material is part of the shaft’s engineered construction, used to optimize balance, consistency, and vibration control—this is a common approach in modern composite shafts.

If you’re open to it, please contact our support team with a few photos or a short video of the shaft, and we’ll be happy to look into the situation and assist you further.

Thank you again for your feedback.

RHINO Customer Support Team.

Rated 5 out of 5 stars

The cue I ordered played fantastic

The cue I ordered played fantastic. The tip exploded on the second day of use. Their representative made things quick and easy to get it taken care of. I've since order a break shaft and a few accessories.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my new shaft

I had an issue with my new shaft, after a little over a month of use my tip broke off. I contacted the staff at Rhino and they replaced the shaft. No hassle, I sent the shaft back and received a new one within a week. That’s great service! It’s also a great product.

17 December 2025
Unprompted review

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