Rheem Manufacturing Company Reviews 62

Bought a 2016 40 gallon Rheem water heater with the digital temperature display The water heater broke down on Feb. 2021 due to faulty inside wiring by Rheem that had been burnt out and was tripping my circuit breaker. This was diagnosed by a certified Pro Rheem approved technician who also took pictures and showed me the burnt out damage. This is the issue. Its outside of the 3 year warranty but less then 5.5 years old and under the limited warranty, they will not cover the labor cost. So how many water heaters have this faulty, defective and sub-par inside wiring? Probably quite a bit I would bet. But conveniently the wiring will take a few years to burn out and they have Not properly trained people wiring their heaters & re-wiring is primarily a Labor cost. How convenient for them, Right? That will cost you $200-$300 to hire a certified Rheem water heater tech to fix this. My recommendation is Not to buy from Home Depot and look for small or midsized water heater company with a better reputation from a smaller to mid-size local Bathroom company. Would Never buy Rheem again.

I bought a top of the line $1,400 Rheem water heater from Home Depot. Home Depot when loading the water heater recommend I stand up the water heater and not lay it down. So I had a ratchet strap I threw over the top and winched it down tight until it was digging into the cardboard box and was sturdy. The box was green banded around the tops and sides, so I was under the assumption I was ratcheting down something solid. What I didn't know was that there was only 2 - 6 inch wide pieces of Styrofoam on the sides to keep the water heater centered. So what happened was, the top was not solid being just cardboard and ripped out going down the road and my water heater fell over my tailgate and out the back of my truck and toppled end over end down the road. The strap was still connected! Home Depot said they weren't liable after it left the store, I called Rheem, got transferred 4 times and finally was told, this is like when you get your groceries home and the bottom of the bag rips out, it's not the stores fault and the manufacturer didn't sell you a faulty product.... So I guess Rheem skimping out on their packaging to cut cost, screws the consumer in the end. Enjoy my money, because that was everything I had and I still don't have a water heater because I don't have the money.