Rezgo Reviews 74

Very useful and professional app great for my business!

Basic user experience is fine. However as you try to do more advanced things with Rezgo, you run into many issues.

Recent examples: image display issues when using the Wordpress plugin, broken links and product pages not displaying at all, new releases (that are not advertised) have broken expensive customizations, fees are higher than most.

In short, it's a good place to start, but better to purchase a reservation software outright that you can control for the long term.

Rezgo brought my online platform to the next level. Brilliant to work with. Understanding, reliable, informative and innovative. Would highly recommend to anyone looking to make their online presence much sleeker.

Rezgo is just amazing! Flexible, easy to add and easy to understand. When we had questions, they always replied within a day or two. We recommend Rezgo to any company wanting to save time doing administration. Just fab!

Great tool for any tour company. Very flexible easy to use.

Having used Rezgo for over 5 years, we have appreciated much of the functionality. I would caution against deep integration with your website, as they roll new features that render previous integrations obsolete and break your site without warning. For example, they changed their image storage architecture without telling us and we still have broken images all over our site as a result. The cost of paying a developer to keep up with their changes is much higher than their service fee, so consider carefully before integrating closely.

Great solution for tour operators. We use their wordpress plugin in various sites and the setup is done very quickly. On top their support usually sorts out any issue we have within a day or less. Absolutely recommended!

Very powerful and flexible solution, with tons of features which facilitate a tour operator's life. Very responsive Customer Care, too. Couldn't have done it without them.

Good value and does the job, but there’s lots of little things that are a pain!

Update on things that are a pain as requested,
1. Family tickets don't exist, in my business I'd like to do a family rate where they can get a reduced rate for say 2+2, but you can't do this and still take 4 places out of the time slot.
2. Promo codes used to be able to be set that they could only be used a set number of times and then expire or for a set length of time and then expire. This function now doesn't exist.
3. People are now calling us regularly to say they can't book as it's saying there is no availability after they have gone through the whole booking process even though there is availability.
4. We have no way of seeing the google analytics for peoples actions through the booking system as it's run on the rezgo page rather than on our web page.

There's the top 4, if I had time I could list a few more, currently shopping around for another booking engine, the price is the only thing holding me at the moment.

I work for Alaska Shore Tours and Rezgo is one of the best reservation software's we deal with.

We have used Rezgo to set up a tour booking system. The customer service has been excellent and the co-branding service means that the Rezgo web pages now have the same feel as our main website. I like in particular the fact that there is no upfront fee and the costs are a percentage of bookings through the site. For a small business such as ourselves this is helpful. My only reservation is that some of the pages/labels/forms cannot be adapted, which limits the amount that one can personalise the service. But overall a good system