Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Well it was dispatched very quickly and arrived on time, packed very securely but I was a little disappointed in the 'free' extras, the single sensor cleaning swab and the digital effects for Light... See more
Company replied
Excellent customer service which is rare these days. Nelzon couldn't have been more helpful. We ordered the wrong lens and he sorted it out straight away for us. Already looking at ordering more produ... See more
Company replied
Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was... See more
Company replied
Company details
Written by the company
A camera accessory company specialising in unique lenses that give imagery a retro and vintage feel.
Contact info
United States
- support@retro-pia.com
- retro-pia.com
4.3
Excellent
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You sent me a lens that doesn't lock…
You sent me a lens that doesn't lock in.
the managers explanation below via the customer service rep.
"He explained that this behavior is considered normal for our lenses since they are designed to support multiple camera models and mounts. Because of this, some units may lock differently depending on the camera body being used. In some cases they may not fully “click lock” like traditional modern lenses, however they are still designed to stay securely attached through friction fit."
Where is this mentioned on the website? This product is not sold as described. Friction fit for camera lenses is TOTALLY UNACCEPTABLE.
Refund is only offered at 40% otherwise I have to ship to germany? Bullshit.
They
28 April 2026
Unprompted review
Reply from Retropia®
Hi there,
I’ve responded to your email directly to properly take care of this for you. I also want to sincerely apologize for the experience and frustration caused here.
The support representative who initially assisted you is new, and the way this was communicated to you did not meet the standard we expect at Retropia. We completely understand your concerns and appreciate you bringing them to our attention.
Thank you for your patience while we work to make this right.
Preset Help
Due to user error I accidently forgot to link an account to my order, but the customer support was quick to help me solve the issue & get me access to the presets!
12 May 2026
Unprompted review
Reply from Retropia®
Hi Jacob,
Thank you so much for sharing this 😊💛
No worries at all — these things happen more often than you’d think! We’re really glad our team could quickly help get everything sorted and make sure you got access to your presets without too much hassle.
Hope you have an amazing time creating with them ✨📸
And if you ever need anything else, we’re always here to help.
A 5 star review for missing part of my order? I would have given a 7 star review if I could!
When you are missing part of your order, how could you possibly leave a 5 star review? Well, I actually wanted to leave a 7 star review!
After notifying them of the error, the follow up was prompt, precise and personable. My initial frustration was substituted with satisfaction - not because of my replacement order, but the way it was dealt with and with zero fuss.
10 May 2026
Unprompted review
Reply from Retropia®
Hi Properth,
This honestly made our entire team smile — thank you so much 💛
Of course, missing part of an order is never ideal, so we completely understand the initial frustration. But hearing that the way our team handled it turned the experience around for you truly means the world to us.
We always want support to feel personal, fast, and stress-free — not just transactional — so your words really mean a lot.
And a “7 star review”? We’ll proudly take that 😄✨
Thank you again for the kindness and support.
Warmly,
Retropia Team 📸
Awesome Lens and Customer Support
The product and customer service was excellent.
9 May 2026
Unprompted review
Reply from Retropia®
Hi Natalie,
Thank you so much for the kind words 💛
We’re incredibly happy to hear you’re loving both the lens and the customer support experience. Creating products that inspire people creatively while also making them feel genuinely supported is exactly what Retropia is all about 😊
Your support truly means a lot to us.
Wishing you many beautiful nostalgic shots ahead 📸✨
I am a first-time customer
I am a first-time customer, and something happened with an unusual mistake on the internet with my order. I had sent an email to customer support regarding my order issue, and less than half an hour was a surprise response with my entire order refund.
7 May 2026
Unprompted review
Reply from Retropia®
Hi Warrent,
Thank you so much for sharing your experience 💛
We know how stressful order issues can feel, especially as a first-time customer, so we’re really glad our support team could jump in quickly and get things resolved for you without the hassle.
Your trust means a lot to us, and we truly appreciate you giving Retropia a chance 😊
Fast delivery, reliable support
Fast delivery, really nice support.
Honestly nothing bad in my experience!
I can only recommend them!
8 May 2026
Unprompted review
Reply from Retropia®
Hi Otto,
Thank you so much for the kind words and recommendation 💛
We’re really happy to hear everything—from delivery to support—went smoothly for you. That’s exactly the kind of experience we always hope to provide.
And hearing “nothing bad” about the experience honestly makes our day 😄
Thank you again for the support, and we hope you continue enjoying your Retropia gear 📸✨
Retropia and Customer Service
I have made two purchases from Retropia. My first order arrived and I started using the "Oreo" cookie lens. That's what it looks like to me, but its not an Oreo. Loved the ease with which I was able to swap the lens and started taking pictures. I recently placed an order for the waist high viewfinder attachment and am looking forward to using it. Customer service is great. They are personable but professional at the same time. You are treated as a person rather than an order number.
6 May 2026
Unprompted review
Reply from Retropia®
Hi Mildred,
This was such a lovely review to read — thank you so much 💛
And honestly… “the Oreo lens” makes us smile every single time 😄 We completely know what you mean. We’re so glad you’ve been enjoying the lens and that swapping and shooting with it felt easy and natural right away.
We’re also excited for you to try the Waist-Level Viewfinder — it adds such a fun, immersive way of shooting and really changes the creative experience 📸✨
What means the most to us, though, is hearing that you felt treated like a person and not just an order number. That’s exactly the kind of experience we want every customer to have.
Thank you again for the support and for being part of Retropia 💛
Customer service has been incredibly…
Customer service has been incredibly helpful
7 May 2026
Unprompted review
Reply from Retropia®
Hi Liam,
Thank you so much for the kind words 😊
We’re really happy to hear our customer service was able to help you out. We always aim to make things easy, personal, and supportive from start to finish.
If you ever need anything else, we’re always here for you 💛
They just seem to be very easy to talk…
They just seem to be very easy to talk to and offer reviews on the photos that you share with them
7 May 2026
Unprompted review
Reply from Retropia®
i Scott,
This honestly means a lot to us — thank you 💛
We always want Retropia to feel more like a creative community than just a store, so hearing that you enjoy chatting with the team and sharing your photos with us is incredibly special.
Seeing what our customers create with the gear is one of the best parts of what we do 📸✨ Keep the photos coming — we love seeing your perspective.
Warmly,
Retropia Team
The product is good and came well…
The product is good and came well packaged. The communications were good. Honestly, I was a little disappointed when I realised it was being shipped direct from China. I understand why but I was a bit disappointed in myself in not researching a more local alternative.
7 May 2026
Unprompted review
Reply from Retropia®
Hi Jacob,
Thank you again for the thoughtful feedback — we truly appreciate your honesty 💛
We’re really glad the product quality, packaging, and communication met your expectations. We also completely understand your thoughts regarding international shipping, and your feedback is genuinely valuable to us as we continue improving the overall experience.
Thank you for still giving Retropia a chance despite that hesitation — it means a lot, and we hope the product continues to inspire you creatively 📸✨
Warm regards,
Retropia Team
I needed help with my order and the…
I needed help with my order and the response was quick. The rep was very helpful and offered to fix the issue.
5 May 2026
Unprompted review
Reply from Retropia®
Hi Barb,
Thank you so much for the kind words 😊
We’re really glad our team could respond quickly and help get everything sorted for you smoothly. Making sure customers feel supported and taken care of is always our priority.
If you ever need anything else, don’t hesitate to reach out — we’ve got you 💛
Warm regards,
Retropia Team ✨
Prompt Customer Service
I ordered an item and realized it would not have been delivered in time for an upcoming trip. I reached out right away and the order was canceled in time so my package would not sit on my porch while I was away. The prompt customer service it A+++
20 April 2026
Unprompted review
Reply from Retropia®
Hi Annette,
Thank you so much for the kind words 💛
We completely understood your concern about the package arriving while you were away, so we’re really glad we could jump in quickly and get everything sorted in time for you. That’s exactly the kind of smooth, stress-free experience we always aim to provide.
Wishing you an amazing trip—and hopefully we’ll get the chance to send something your way again in the future 😊
Support help
I've yet to recieve the lens because I just bought it. so I can't really review that yet but the support in handling my mistake of buying the wrong type of mount for the lens was exemplary. He fixed the issue quickly and even double checked to confirm everything was in order. The support works just as it should.
5 May 2026
Unprompted review
Reply from Retropia®
Hi Isaac,
Thank you for taking the time to share this 😊
We’re really happy we could quickly help fix the lens mount mix-up before your order shipped. Those details can definitely be confusing sometimes, so we always try to double-check everything and make sure you’re fully set before it heads out.
We can’t wait for you to receive the lens and start creating with it 📸✨
And if you need anything at all once it arrives, we’ve got you.
Reply from Retropia®
Hi Troy,
Thank you so much for the support 💛
Hearing that you’re enjoying both the products and the experience means a lot to us. We put a ton of care into creating gear that feels special and inspiring to use, so this truly makes our day 😊
Hope you continue creating amazing things with your Retropia gear!
AMAZING
Honestly, the Oreo lens from Retropia is amazing. I used it on a recent shoot and the photos came out so nice, it really nails that vintage film vibe without trying too hard.
Delivery was smooth and quick, and the lens itself is flawless. No complaints at all. If you’re into that retro look, this is 100% worth it.
1 May 2026
Unprompted review
Reply from Retropia®
Hi Francis,
Wow—thank you for such an awesome review 💛
You described the Oreo Lens perfectly. We wanted it to feel nostalgic and cinematic without feeling overdone, so hearing that it gave your shoot that authentic vintage film vibe means everything to us.
And we’re really glad the delivery and overall experience went smoothly too 😊
Thank you again for the support and recommendation—it truly means a lot.
Keep creating magic ✨
Retropia Team 📸
Sent a defective product
Sent a defective product. Have been failing to respond to request a refund now for three weeks. Would not recommend for my worst enemy.
Order number #107604
Don’t respond to this by saying contact us on the support email because you don’t bother to respond.
13 April 2026
Unprompted review
Reply from Retropia®
Hi Sheik,
We’re truly sorry for the frustration and disappointment this experience has caused you. This is absolutely not the level of service we aim to provide, and we completely understand your frustration—especially after waiting this long without a resolution.
We’ve escalated your case internally using your order number (#107604), and someone from our team will be reaching out to assist you directly as soon as possible.
We sincerely apologize again for the delay and the inconvenience caused.
Great company and great product!
Great company and great product! And when I couldn't download the presets anymore, I emailed them, and they answered right away and sent me a new link. Super professional! I recommend! Cheers, Kathleen.
27 April 2026
Unprompted review
Reply from Retropia®
Hi!
Thank you so much for the lovely words 💛
We’re really happy we could help get your presets back up and running quickly for you. We know how frustrating missing downloads can be, so hearing that the support experience felt smooth and professional means a lot to us 😊
Thank you again for the recommendation and support—it truly means the world.
Great experience
While initially I mistook the model required, Retropia was kind enough to solve the issue by just sending me the right one with only the delivery cost. Good user experience
16 April 2026
Unprompted review
Reply from Retropia®
Hi Dario,
Thank you for sharing your experience 😊
We’re really glad we could help get everything sorted once the lens mount mix-up was discovered. These things happen more often than you’d think, so we always try to make the process as smooth and stress-free as possible.
Really appreciate your patience and kind words—and we hope you absolutely love shooting with the correct lens now 📸✨
Reply from Retropia®
Hi Trung,
Thank you so much for your support 💛
We’re thrilled to hear you’re enjoying the lenses—and that the packaging stood out too 😊 We put a lot of care into making the entire experience feel special from the moment it arrives.
Wishing you lots of fun creating with your new gear, and if you ever need anything, we’re always here to help.
Never received!
I didn‘t receive my order from february until today, I am very disappointed. A replacement was guaranteed weeks ago but wasn‘t even shipped until now I think. Don‘t buy there!
3 May 2026
Unprompted review
Reply from Retropia®
Hi C.,
We’re truly sorry to hear about your experience, and we completely understand your frustration. Waiting this long for an order—especially after already being promised a replacement—is absolutely not the experience we want anyone to have with Retropia.
This clearly fell short of the standard we aim to provide, and for that, we sincerely apologize.
We’d really appreciate the opportunity to make this right for you. Please reach out to our support team with your order number (if you haven’t already), and we’ll personally look into the status of your replacement and work toward a proper resolution as quickly as possible.
We understand your disappointment, and your feedback is being taken seriously as we continue improving both our shipping and support experience.
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