We were really struggling to sell my late mother's sheltered flat through a high street estate agent chain. A couple of viewings and no offers. Using Retirement Homesearch made all the difference. We... See more
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Review summary
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Very good experience selling probate flat in Cheltenham with Retirement Homesearch. Rachel Hazell was great, as was Dawn Burrows - our invaluable 'home progressor'. She was so kind and responsive and... See more
Company replied
Charlotte Harvey has been brilliant throughout a l-o-n-g sale process with several different buyers (who dropped out for their own reasons). Charlotte is always cheerful, helpful and grasps the situa... See more
Company replied
Very nice people who are very pleasant, kind, sympathetic and helpful, they speak extremely well to a high degree, Rachel and Laura to name two. If you need to buy or sell a retirement property, this... See more
Company details
Written by the company
The UK's leading retirement home specialist. Helping thousands of clients buy and sell their retirement properties for over 30 years.
Contact info
Queensway House, 11 Queensway, BH25 5NR, New Milton, United Kingdom
- 0333 321 4060
- enquiries@retirementhomesearch.co.uk
- retirementhomesearch.co.uk
4.7
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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We were kept informed throughout the…
We were kept informed throughout the process of the sale and help was readily available when we needed it. Charlotte was a very pleasant person to deal with.
17 April 2026
Unprompted review
Reply from Retirement Homesearch
Thank you, Steve! We're glad to hear that you felt supported throughout the sale and appreciated Charlotte's assistance. Your feedback means a lot to us, and we're here to help whenever you need.
Nothing but good things to say.
Mandy and the team were great. There are specific complexities involved in selling a retirement home, and they dealt with everything that came up really well. They were professional and approachable, and ultimately made a real positive contribution to ensuring the process of selling the home went as smoothly as possible. Nothing but good things to say.
26 March 2026
Unprompted review
Reply from Retirement Homesearch
Thanks Richard for your lovely review of Mandy Bolwell and the RHS Team! We pride ourselves on our professionalism and retirement expertise so its great to hear these elements made for such a smooth selling process. Thanks again!
Professional & friendly company …
Charlotte H was absolutely amazing from the start, keeping in regular weekly contact. Charlotte was professional and friendly throughout making the sale of our parents property as easy as possible.
Charlotte P then took over and delivered the same professional and friendly attitude until the sale was completed.
26 March 2026
Unprompted review
Reply from Retirement Homesearch
Hi there! Thank you for this lovely review. We are delighted that your Property Consultant, Charlotte Harvey, was able to simplify the sale process and leave such a positive impression. Likewise, getting the sale to completion is another important step and we're very happy to know that Charlotte in our dedicated Sales Progression team did such a great job too! Thanks again!
I was kept informed all the way through…
I was kept informed all the way through the selling process. The team went out of their way to ensure a seamless transaction.
27 March 2026
Unprompted review
Reply from Retirement Homesearch
Hi Robbie Jane! Thank you for this 5 star review. We appreciate that knowing what is happening through each step of selling a property is really reassuring and prevents any issues. This is why our team strive to keep our clients informed. We're so glad the process was a smooth one! Thanks again!
superfast service
I emailed in the evening, had a reply in my inbox first thing in the morning. I responded and had a reply within minutes, super fast service.
26 March 2026
Unprompted review
Reply from Retirement Homesearch
Hi there and thank you for taking the time to leave this 5 star review! We understand how important securing the right retirement property can be so we aim to help you with your search as fast as we can. We look forward to helping you further in future!
Using Retirement Homesearch made all the difference!
We were really struggling to sell my late mother's sheltered flat through a high street estate agent chain. A couple of viewings and no offers. Using Retirement Homesearch made all the difference. We had a buyer within a month or so and completed three months later. It is an excellent and affordable service for these kinds of specialist properties.
25 March 2026
Unprompted review
Reply from Retirement Homesearch
Thank you Simon for this wonderful review! We pride ourselves on our teams' specialist knowledge and expertise, and it's great we were able to get a result so quickly for you and succeed where the local agent struggled. Thanks again!
Retirement Home Search made everything…
Retirement Home Search made everything straight forward. Selling these properties isn’t easy as there are hidden costs involved but the peace of mind of someone being on site outweighs these costs. Rachel and Dawn were pleasant to deal with and the sale went smoothly.
13 March 2026
Unprompted review
Reply from Retirement Homesearch
Thank you so much for your 5 star review! Whilst Retirement Homesearch fees are always made totally clear and are very competitive, we appreciate that many leasehold properties will have certain 'event fees' payable. We always strive to alert sellers and buyers to these. It's great to know you so enjoyed dealing with Rachel and Dawn. Thanks again!
Charlotte Harvey has been brilliant…
Charlotte Harvey has been brilliant throughout a l-o-n-g sale process with several different buyers (who dropped out for their own reasons).
Charlotte is always cheerful, helpful and grasps the situation quickly. If I had to leave her a voicemail she always got back to me the same day.
19 March 2026
Unprompted review
Reply from Retirement Homesearch
Hi Mary! Finding a buyer is just one part of the sales process, so it's great to hear that Charlotte was always there for you right to completion. We're really happy we were able to help and thanks so much for taking the time to leave this 5 star review!
Rachel was very helpful
Rachel was very helpful, she quickly replied to any questions I had and supplied reassurance that things were going ahead. Progress was slow at times but again I was reassured things were still progressing.
26 February 2026
Unprompted review
Reply from Retirement Homesearch
Thank you so much for your review Linda! The conveyancing process can be complex sometimes but good communication is the key - we're so glad Rachel was there to help and reassure you. Thanks again!
Excellent service!
Excellent service! Charlotte kept me up to date with every aspect of the sale as it progressed so that I always knew what stage we were at. Very professional and I would highly recommend.
16 March 2026
Unprompted review
Reply from Retirement Homesearch
Thank you Mr Burke for this excellent review! We're so pleased to hear that alongside agreeing the sale, Charlotte kept you informed at all stages and that you would happily recommend our service!
Excellent service from start to finish
Charlotte made things very easy and straightforward. She was always available to ask advice and support us with the sale. Our property sold within one week of signing our agreement with retirement home search
11 March 2026
Unprompted review
Reply from Retirement Homesearch
Thank you so much for this wonderful review Annette! We're so glad Charlotte was able to support you in the sale and made things so simple. Fantastic to hear the property sold so quickly - thanks again!
Sold for less than half RH recommend
Sold for less than half RH originally recommended. Revised valuation always behind the market,
18 February 2026
Unprompted review
Reply from Retirement Homesearch
Hi Bob. Thank you for your feedback. Retirement Homesearch base valuations on carefully compiled, comparable evidence with the aim to achieve the best possible price given the local retirement market conditions. Viewing levels, viewer feedback and the prices of other retirement stock will be factored in before a price reduction is suggested and we always seek to strike the delicate balance between enhancing saleability within a changing market, and achieving the best price. All our contracts are no sale, no fee with sole or multi agency options giving vendors the opportunity to ensure they are with the agent they feel confident will achieve a sale – we are pleased we were able to secure and complete the sale for you.
Reply from Retirement Homesearch
Thanks Karen! Charlotte Harvey, your Property Consultant, was delighted to help you with your retirement property purchase. We wish you much happiness in your new home!
We recommend Retirement Homesearch for its specialist knowledge and helpfulness
Retirement Homesearch is very helpful and competent, our consultant Rachel Hazell clearly knows this specialist market very well. She and Charlotte (who chased once we had accepted an offer) brought it to a successful conclusion. They were particularly good right at the end of the procedure, when our buyer chose to exchange and complete while we were abroad, making the final arrangements quite tricky. We would certainly recommend this business, and believe it may have taken longer to sell with a 'traditional' estate agent who did not know the ins and outs of the retirement home market nor have the access to potential buyers. Our only concerns were the length of the selling procedure and the price we achieved, but neither were the fault of Retirement Homesearch
27 February 2026
Unprompted review
Reply from Retirement Homesearch
Dear Jenny thank you so much for this 5 star review! We're delighted you found Rachel and Charlotte to be so knowledgeable and able to find solutions when needed. Leasehold, managed retirement properties are a specialist area in both the conveyance and property market and we are pleased you found our recommendations and guidance so helpful in achieving the sale. Thank you again for the recommendation!
Retirement Homesearch
Mandy, from Retirement Homesearch, has walked the journey with me from putting my flat on the market to having a completion date for contracts. A time span of about 21 months.
I have received kind and helpful advice and support throughout. Even though the journey has had its challenges.
Thank you Mandy for your patience with me. FS
25 February 2026
Unprompted review
Excellent communication
Mandy has provided a very efficient and professional service and explained the sale process very helpfully. It has been a pleasure to deal with her
18 February 2026
Unprompted review
Reply from Retirement Homesearch
Hi Tim! Thank you so much for leaving this fantastic review of Mandy! We're delighted you found her so knowledgeable and that she was able to make your sale experience with Retirement Homesearch such a straightforward and enjoyable one. Thanks again!
Very good communication and excellent…
Very good communication and excellent staff. Handled the whole process of selling our apartment from start to finish. A great result for us. Thanks.
18 February 2026
Unprompted review
Reply from Retirement Homesearch
Hi David! Thank you so much for taking this time to leave this wonderful 5 star review. Charlotte, your Property Consultant, was delighted to secure a sale for you and we're so happy to hear you felt updated and in safe hands. We always aim for excellence and thank you for letting us know we achieved it!
From first making contact with Rachel…
From first making contact with Rachel at Retirement Home Search she was helpful and friendly. She kept me up to date with progress along the way and made me feel comfortable. She helped make what can be a stressful time a lot easier.
18 February 2026
Unprompted review
Reply from Retirement Homesearch
Thank you so much for this 5 star review! We are so pleased to learn that you had such a positive experience form your very first contact with Rachel. The Retirement Homesearch team know just how important a retirement sale or purchase is, and will always look to keep you updated and make the whole process as simple and stress-free as possible. Thanks again!
This is the second time we have used…
This is the second time we have used first port/ retirement home search over the last couple of years and have dealt directly with Mandy who has always been very professional and polite during our telephone conversations and keeping us updated with all the information needed such as solicitors and necessary packs that are required would highly recommend if it’s buying or selling
18 February 2026
Unprompted review
Reply from Retirement Homesearch
Thank you so much for this lovely review and recommendation. We're delighted to hear that Mandy has been able to assist you so professionally, and has all the knowledge needed to help matters progress smoothly. If you ever need help a third time, you know where to come! Thanks again.
Helpful, informative and friendly.
All the staff that we dealt with at Retirement Homesearch have been very professional yet were friendly and helpful when there were technical details that we didn’t understand.
Charlotte was our main contact and always settled any queries that we had. Thanks Charlotte.
10 February 2026
Unprompted review
Reply from Retirement Homesearch
Hi Peter! So great to hear that the Retirement Homesearch team were able to set your mind at rest and guide you through the process. Charlotte is extremely knowledgeable and it's fantastic to know how much she helped you. Thanks for your lovely review!
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