RetireBetter - Reverse Mortgage Canada Reviews 148

We recently had the pleasure of working with RetireBetter and Sunita Sahi-Nanua for our mortgage loan.
Sunita is extremely knowledgeable and experienced. She goes above and beyond for her clients.
She was always available when we needed her and exceptionally helpful. Sunita walked us through the entire process from start to finish and made the entire experience seamless. It just made everything so much easier, which is greatly appreciated.
We highly recommend Retirebetter and Sunita to anyone looking for exceptional, personalized service.

Sunita was very knowledgeable and great to work with.She made the whole process easy for me..Everything was explained so I knew,exactly what to expect..Thanks,Sunita

Started the process in August 2024. This is almost the end of October. It takes way too long to complete. Granted we are a retired couple but we do find contracts very hard to understand and email for verification. We wait all week for a response and usually end up receiving an answer on Friday afternoon giving us little opportunity to get the information requested. We thought 2 weeks to complete.

I called Retire Better and spoke to a lady named Sinita who expressed that using her company could get a higher percentage of a loan rather than using CHIP alone. I asked some questions and gave her my property address for the potential loan.

She asked me what I thought my property was worth so I gave her a number to work with. She calculated the loan amount based on that number and told me what I could qualify for.

Both CHIP and Retire Better say that a person, based on age and equity in their home can get a certain percentage of that equity as a reverse mortgage.

CHIP will loan up to 55% but Sinita told me that using their business could get me a higher percentage of loan than using CHIP.

So, after the call, I calculated, based on the number I gave her that my home was worth, ( 350,000 ), that I had only qualified for 27.71% = ( 97,000 ), with my age being 74.

So, anyway, I told Sinita I would call back if interested.

About a week later, I called and left a message but got no return call from Sinita.

A few days later, I called and got a hold of her, had a brief discussion, and gave her my email to send some application info to.

Well, I never got anything to my email inbox.

Now, a few weeks later, still nothing---even though I had called her number after receiving nothing before, and left a message that I had not received anything, and spelled out my email again for her.

So, this was a useless exercise in futility trying to deal with this company.

You'd think that after several calls, this Sinita, who is the head broker of Retire Better would treat a potential customer better.

I would not recommend dealing with this company because of the treatment I received and spelled out above.

Furthermore, a couple of years ago, a program called "Marketplace" I believe, that was on one of the Canadian TV channels--had a very extensive review of a reverse mortgage company that is well known.

That program showed the dangers of these reverse mortgages and I remember distinctly them showing that a person could lose their home to a bank in less than 5 years by using a reverse mortgage.

I'm not saying that a person should not use this financial product---BUT---buyer beware and use products like this wisely--and with the advice of your lawyer.

EDIT: Oct.16/24

Regarding the response from Retire Better:

Thank you for your apology for the poor service I experienced in trying to deal with your company.

Your apology is appreciated however, first impressions are very important. I tried several times to contact your representative leaving my contact information each of those times. I still received no response, and I really don't feel comfortable dealing with your company even though the problem may have been with your associate. Thank you.

My deal isn’t finished yet but right from the start Ajay made you feel comfortable has so been very helpful you feel that someone is in your corner
So far I am very thankful
Mike

My experience with RetireBetter was completely stress free, I felt like I was listened to and every effort was made to find me the best solution for our situation.

Quick response to questions. Explained all details involved
Establish mortgage very quickly.

The solution to our financial problem was answered by this company. Giving us hope and really work hard to obtain what was promised to us. Easy to dealt with, Our assigned agent help out a lot from guiding us with every steps that need to be done, from collecting necessary documents to signing of contracts.
Answering and explaining all questions that we have regarding the process of application.
Friendly, sincere and professional in every conversation whether talking to the phone or exchanging emails.
So grateful dealing with them...

ME& my wife envoying life better with chip solution syei and the team i would recontment to my friend

It was a great experience working with Syed from Presto Mortgages.
He's professional knowledgable and kind person and very helpful. I'll be happy to recommend him to friends and families.

Syed Naqvi at Presto Mortgages worked with us every step of the way to get us the best deal possible. He always kept us informed and came up with solutions suited for our situation. Many thanks.

Syed Naqvi from Prestomortgage did a wonderful job in help me get the right mortgage I am glad to have them I didn't have to worry about anything I am very happy thank you for the help

Syed was very knowledgeable and able to explain everything to us. He was always very kind and patient with us. He definitely put us in a better financial situation than we were.
Thank you!

We are exceptionally satisfied with the service received from Mr. Naqvi. He was professional and walked us through the entire process, answering all of our questions in full detail. We will definitely be coming back to him at Presto Mortgages for future needs.

Syed who helped us with our mortgage and consolidation is very professional. He was very thorough in what we had to do. He was honest and was true to his words.
Fawad was also a great help. With the two of them, everything went smoothly.

I can't recommend enough. Hard working, reliable with excellent customer services. Highly recommend! 10/10

Had a really good experience with Presto. Syed was a great help and he really went up and beyond to help me get the best deal possible. I have no hesitation in recommending them to my friends & family.

Great team to work with, excellent professionalism and knowledge!

I am someone who is usually right on top of things but, thanks to Syed, I don’t have to be when it comes to our mortgage now. After a few different financing transactions we trust 100% that Syed wants what is best for us and works very hard to make it happen! His contact and correspondence was prompt and efficient!! He actually answers his phone! I would recommend him to any person looking for a solid financial plan!